Halcyon Days Avis 

I placed an order with this company, paid for next day delivered and over a week on no sign of order and no response from Customer Services requesting update. Very disappointing.

Bought a bangle as a Christmas present that lasted till about March/April, then it couldn’t close and kept falling off my girlfriends arm. When contacting customer services, the decision made was that it was “our fault” and they refused to even try and repair it. It had been worn very little and in never exposed to damage.

When setting out to achieve a continual objective whilst maintaining a firm nod to the past through time honoured traditions and sentiment, I have to say I have experienced nothing but exemplary service both in terms of product and communication.

As a new, younger breed of customer demographic ordering with this company based on self discovery and also later learning that Halcyon Days products are also held throughout senior members of my family, I was compelled to place a first time order upon learning they have an online e-store and it fell nothing short of my expectations.

I purchased 4 items and have been very pleased.

I also took the time beforehand to research the company and understood the tableware items are finished by hand and will vary for each one produced.

I had one small issue with the finish of 1 product and after a day of thinking about it, I decided to respectfully contact Halcyon Days and was very happy to receive correspondence from one of the order management executives named Katie who provided prompt excellent service and kindly assisted with the return and replacement of the item in question.

As a first time customer, who hopes to be able to cherish the items ordered for many years to come,
I've now based my future purchase decisions on this experience and will be sure to re-visit the online web-store in future and have already recommended to family/friends.

Kind regards,

S ML. Bedassie

Very disappointed. Still waiting on an order from begin june. Despite the website ststing delivery time is 3 -5 working days

I only wish I had read these other bad reviews before I made my purchase...
I purchased what I believed to be a commemorative china mug for our Queens Jubilee, When the item arrived costing me in total £39.15 inc. P&P I was extremely disappointed as the mug (which was also quite small), had no mention of the jubilee on it or any dates, also the picture of our Queen was extremely poor and faded, so I decided to return said item, I contacted the company by email to explain the reasons for return and they quite happily said no problem return the item via recorded delivery which cost me £8.00...today I received a text message from Halcyon Days who had the audacity to say they where only refunding me £33.15 which is £6.00 less than what I paid, so I called them, and spoke to a very arrogant young lady in customer service, who quite rudely told me that the refund did not include the postage & packing I had originally paid, when I challenged her, she became quite defensive, and said they are only a small company and could not afford to pay back everyone's P&P so to date I am £14.00 down on an item that was not suitable for purpose and to add insult to injury I have nothing to show for it, only a bad taste in the mouth, I cannot tell you how annoyed I am, and I will never use this company again, and I will tell everyone I know not to use them either.

Very poor service. I ordered a trinket box in mid November, for a Christmas present. Still had not turned up by second week in December, so emailed customer services. Many emails later, I was sent the wrong item on December 21st. They then promised to send me another before Christmas, but nothing turned up. Still waiting for my refund

Very disappointed. I purchased 4 black enamel bangles with Swarovski crystals in black enamel with palladium edging. Within 2 days of wearing several of the Swarovski crystals had come out. Now after a week they look cheap and nasty. They are now in the junk draw .
I haven’t had any issues with the enamel chipping or the palladium.
It is too expensive to return from Australia to UK for replacement