hamiltonfraser.co.uk Avis 

Good telephone service. Polite and helpful.
Explained clearly.

I had forgotten to renew my policy but as soon as I had remembered and contacted them it was up and ready go quickly..

Found website easy to work through.

I had my portfolio of rented properties covered by Total Landlord Insurance.

For years I was happy enough, renewal quotes were competitive and all seemed good UNTIL I needed to make a claim.

My first claim in 15 years and then I discovered how bad they were.

Refused to send their own assessor, refused to send their own tradesman, refused to accept my figures.

And all the while this dialogue was taking place via email where it took them 5 business days i.e. a week in the real world to answer each email.

It started where they asked for prof of the claim, but didn't say what they wanted, so a week later they tell me, I get that to them immediately ... a week later that query things, they ask for other stuff.

This kind of thing went on and on, week aftre week, after week.

They wanted me to do all the work while they simply took their own sweet time and refused to assist or help or do one single thing to progress the repairs or claim.

It eventually came to me threatening Court action against them, because it was obvious my claim was genuine, obvious damage was done and obvious that they were under contractual obligation to pay me out to fix the damage but they insisted on making it as hard as possible.

They may put some answer here and try to smooth over these issues, but I absolutely guarantee you that what I've described actually happened and if you sign up with these guys then it's more than likely that if you need to make a claim then you will get this treatment too.

I've now changed brokers and insurance company.

Good service, but loses a star because they are unable to insure a property that has been sublet on a proper, approved contract.

Easy to contact them and very prompt responses

I found this company to meet its objectives in dealing with their customers in a highly polite, respectable and professional manner with understanding the needs of all types of people including old,vulnerable and disabled people too.

Im pleased with the service and the price

Ideal information always available from the staff.
Sensible no nonsense policies available for all types of landlords.
Well worth a 5 star rating for landlords.

Easy to deal with, very happy with quote.

Absolutely shocking service.insurance is not worth the paper its written on.stay well clear

Was very easy. But no option to put in birthday manually. Had scroll back from 2026 to 1963 !!!

Very easy to use even for a first time landlord

Absolutely awful service. I’m literally trying to give them my money and can’t even get a response. Imagine if you actually had a real problem or needed to file a claim — you’d be completely on your own. I’ve messaged them four separate times, even copied in management, and still nothing. Not a single reply. Clearly, they don’t care about their customers. Don’t waste your money here.

The lady I spoke to knew what I was looking for, she was able to explain everything I asked for.

A speedy solution to my query and great value cover with a friendly advisor

polite, helpful, personal and efficient

I complete a quote online and at the end was told that someone would contact me the next working day which they did by email. I then spoke to a very helpful mem er of staff who completed my insurance efficiently and politely.