Hammond Cars - IpswichAvis 

Very disappointing and misleading buying experience

I paid the full asking price for my vehicle, yet the overall experience was poor from start to finish.

The car was handed over in a dirty condition. The explanation given was that it had been parked under a tree, but I would expect any reputable dealer to clean and prepare a vehicle before a customer arrives to collect it.

The Auto Trader advert also showed the car with neck support pillows fitted. When I questioned why they were missing, I was told the photos were generated or enhanced by AI and did not accurately represent the vehicle. I found this extremely disappointing and misleading. Advertisements should show the actual specification and condition of the car being sold.

The salesperson was polite but unable to answer several basic questions about the vehicle and explained that they had only been in the job for two months. I was also told that the business sells around 250 cars per month and is very busy. As a customer spending £20,000, I did not feel this was an acceptable excuse.

The car was also missing floor mats and I was simply told that it came without them. No effort was made to rectify this.

The office and customer area were untidy, with dirty carpets and tables, which did not give the impression of a professional dealership.

To their credit, they offered to top the fuel up from half a tank to full and to wash the car, but I was told I would need to wait behind several other customers for the wash, which was unreasonable given the vehicle should have been prepared beforehand.

In the end, I accepted the car because I had travelled and did not want to start the search again, but I left feeling disappointed and undervalued as a customer.

The car itself is fine, but the buying experience fell well below what I would expect when spending this amount of money. Based on my experience, I would not recommend Hammond Cars.

I have just bought a car from Hammonds in ipswich, I was dealing with Ollie. I can honestly say the whole experience from first looking at the car, to leaving with it yesterday has been excellent. Ollie was professional, accommodating and understanding. He answered every question I had in a way I would understand. I cannot recommend him enough. My experience was ⭐⭐⭐⭐⭐
If you are looking for a new car definitely go to Hammonds in ipswich

We initially paid a deposit on a white Tesla Model 3. During our first visit, I carried out a thorough inspection and did not find any crack in the windscreen. We returned on 18 March 2026 to collect the car after Hammond Cars had prepared it. Before completing the purchase, I gave the car one final look and noticed a crack in the windscreen that had not been brought to my attention. When I raised it, I was initially told there was no crack until a member of staff came outside, inspected the car with me, and acknowledged it.

Looking back, I should have walked away. Instead, I trusted Hammond Cars and bought a blue Tesla Model 3.

Just about two months later, the blue Tesla developed recurring “Propulsive Power Reduced” warnings, together with a startup whirring noise and vibration through the pedals. Tesla diagnosed a blocked Superbottle restricting coolant flow to the drive motors and quoted over £1,000 for the repair.

Despite providing Hammond Cars with Tesla’s diagnosis and Tesla’s written confirmation that the blockage would most likely have developed over time, they refused to contribute anything towards the repair.

I bought from a dealership because I expected the reassurance of buying a vehicle that had been properly checked before sale, together with the after-sales support that comes with paying a premium over buying privately. Sadly, that wasn’t my experience. Looking back, I genuinely feel I would have been no worse off buying from Facebook Marketplace than paying more to buy from Hammond Cars.

Great service from hammonds ipswich, we brought a car for my partner from here a year ago and I've been looking at a new car for myself for a few weeks now and have test driven a few, finally purchasing one today.
They give you space to look around, theres nothing worse then having a sale rep over your shoulder.
I've dealt with various staff at ipswich, all being approachable but today we dealt with kerion (hopfully ive remembered that right) there was abit if a delay but we got there in the end. Car is fab, could of done with a little clean on the outside but its not the end of the world. Process for buying was easy. No concerns.

If we need a new car we will return, but in the nicest possible way I hope we dont see hammonds again for a fair while :D

Good service, easy transaction, good price for trade in :)
Luke was especially helpful with the viewing and test drive of the car.

Great Customer service.
Paul was helpful and patient explaining all the final paperwork.
The car was what I was looking for and the prices do drop/increase day to day so keep an eye out.

Friendly, informative and not pushy!

I am a repeat customer and I absolutely love the customer service here. From beginning to end, I am always looked after and kept fully informed throughout the entire process. Everything is made simple and stress-free.
A huge shout-out to Paul (aka Stan), who was absolutely excellent. The whole team went above and beyond to make the experience enjoyable and straightforward.
Thank you, Hammonds. I am now driving my dream car, and you made the whole journey easy for me.
Highly recommended! 😊

Over the moon with Hammonds, Darnell who dealt with us could not have been more friendly and helpful. The car I bought unfortunately had a slow puncture but went back next day and all was sorted without any problems, I shall be buying my next used car from Hammonds for sure. Huge thnx guys
Martin

All the members of staff that myself and my Dad saw were extremely helpful. Peter, Ollie , and any others as can't remember all the names.
All the questions raised about the car that we were interested in were answered well with clear and concise information.
Service from start to finish was excellent. Always patient and listened to our needs.
Would certainly recommend Hammonds Cars to others looking for a car to buy.

Great and super friendly service. Ollie was super efficient and kept me up to date including managing my trade it of my old car. Really pleased with my new car, would totally recommend.

Incredibly great team! Honest, friendly & very accommodating. Everyone was genuine & extremely personable. Not in the least pushy.
Very competitive prices for all their cars, lower than other dealers we had visited.
Gave a great rate to trade in my old vehicle too.
Picked my new model up the following week (at a day & time to suit me)
The guys ran through all the paperwork with me and made everything oh so simple.
Genuinely impressed all round.
Would thoroughly recommend.

We were given helpful advice and were not pressured into buying. We were able to test drive a couple of cars before we made our decision.

Great experience explained everything step by step, second time using them

It was very easy and the sales manager Paul was very easy going and not pushy

Very helpful friendly and knowledgeable and a fair price

Polite, friendly and knowledgable staff. A good range of cars. As a woman buyer, they treated me the same as my husband, which other dealers haven’t. There was no pressure to buy, just a relaxed and honest approach. I like the 30 return policy, if you find the car is not what you expected. Would definitely buy from here again.

I bought a car from this dealership which test drove well, but broke down completely on the drive home and was left dead on my driveway. After being recovered, a serious engine fault was diagnosed.

As a rural resident relying on this as my only vehicle, I asked for a courtesy car, which was flatly refused because it was a "warranty issue rather than breakdown." Left stranded and unable to get to work, I legally rejected the vehicle under the Consumer Rights Act 2015.

While the dealership accepted the rejection and took back the keys/documentation, they are now unlawfully refusing to issue an immediate refund. They claim they will withhold my money for up to 4 weeks until the new V5 logbook arrives in the post.

Under the Consumer Rights Act, a refund must be issued "without undue delay and within 14 days" of an accepted rejection. Legally, they cannot withhold funds over a V5 document (which is not even proof of ownership). I have already notified the DVLA by post to backdate the ownership change, and the trade transfer could easily have been done online.

This company is lazy, shows zero consideration for the financial impact of leaving a customer stranded without their money or a car, and is operating in breach of UK consumer law. Avoid them at all costs.

Bought a MINI back in JULY 2025 and from the get go i should have walked away but as in alot of cases it was a case of " we need a car". The initial car we looked at was a non starter and had a slightly different body colour on 1 panel so we looked at the MINI and decided due to service history etc we would go with that.
After being told that if we wanted warranty we would need to pay for it in 1 go and up front on top of fees already paid, again red flags should have raised their heads but.....
Long story short, car has been nothing but trouble and has terminal engine damage after 3000 kms. Finance company Hammonds use are uncontactable and basically not interested either so now i have forked out yet more money for an independant inspection that confirms faults were there at point of sale suddenly Hammonds want to see the car for " their own inspection". Cannot wait to see how Hammonds try to get out of this one. AVOID at all costs if i were you

Had a slight problem with the finance side, but managed to sort this out quickly. The staff were very helpful and pleasant when I had questions.