Chris in Norwich was incredibly patient while we tested several cars over a couple days. When we found a car to test at the Ipswich branch, he arranged to have it moved to Norwich to save us travellin... Voir plus
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Their representive willingly trudged around their vast site with me to licate vehicles that met my criteria. It was a very hot day and nothing was too much trouble. I had looked at many used cars for... Voir plus
I brought my first car at Hammonds, all the staff were really friendly and gave us time to look round on the forecourt without feeling pressured into buying one. When we found the perfect car, we were... Voir plus
The said car had not been cleaned properly scratches could have been polished out due to only being light ones not presented very well
À propos de l'entreprise
Écrit par l'entreprise
Hammond Cars – East Anglia’s Leading Independent Used Car Dealership Hammond Cars is a family-owned business established in 1974, proudly serving customers across the East of England for over 50 years. With dealerships in Great Yarmouth, Ipswich and Norwich, we offer a combined group stock of more than 1,000 high-quality used cars, all handpicked to ensure the best value at the lowest prices. We take pride in providing a hassle-free, relaxed and transparent car-buying experience. Customers are welcome to test drive unaccompanied and drive away with complete peace of mind. We also offer the option to purchase a comprehensive 1-year warranty for added security. Rated EXCELLENT on TrustPilot, Hammond Cars is known for friendly, knowledgeable staff and a commitment to customer satisfaction. Discover why generations of motorists have trusted us to find their perfect used car.
Our promise to you
Écrit par l'entreprise
- We are committed to our customers!
- Rated EXCELLENT on TrustPilot, Hammond Cars is known for friendly, knowledgeable staff and a commitment to customer satisfaction. Discover why generations of motorists have trusted us to find their perfect used car.
Coordonnées de contact
Helen House, Chequers Road, NR15 2WZ, Norwich, Royaume-Uni
- 01493 742920
- hammondcarsuk.com
4,4
Excellent
5 k avis
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MINI purchase 2025
Bought a MINI back in JULY 2025 and from the get go i should have walked away but as in alot of cases it was a case of " we need a car". The initial car we looked at was a non starter and had a slightly different body colour on 1 panel so we looked at the MINI and decided due to service history etc we would go with that.
After being told that if we wanted warranty we would need to pay for it in 1 go and up front on top of fees already paid, again red flags should have raised their heads but.....
Long story short, car has been nothing but trouble and has terminal engine damage after 3000 kms. Finance company Hammonds use are uncontactable and basically not interested either so now i have forked out yet more money for an independant inspection that confirms faults were there at point of sale suddenly Hammonds want to see the car for " their own inspection". Cannot wait to see how Hammonds try to get out of this one. AVOID at all costs if i were you
13 mai 2026
Avis spontané
Réponse de Hammond Cars
We’re sorry to hear about the issues you’ve experienced with your MINI and appreciate you taking the time to share your feedback. This is certainly not the level of service we aim to provide our customers.
We understand how frustrating and stressful ongoing vehicle issues can be, particularly when you rely on the car day to day. As soon as concerns were raised and the independent inspection was shared with us, we requested to inspect the vehicle ourselves so we can fully assess the situation and work towards a fair resolution.
We would never intentionally sell a vehicle with known faults, and all of our vehicles go through preparation and checks prior to sale.
We are keen to investigate this matter thoroughly and continue discussions with you directly to resolve things as quickly as possible.
Purchase of MT19 UEB
Stephen was very helpful and friendly advice was both relevant and useful
8 mai 2026
Réponse de Hammond Cars
Thank you for your kind review! We’re so pleased to hear Stephen was helpful and friendly throughout your experience. It’s great to know the advice provided was both relevant and useful.
We really appreciate your feedback and hope you enjoy your new car!
Brilliant service from Jaden
Brilliant service from Jaden.
Went for one car came out with another - totally happy.
No pressure to buy, just information and given space to think. Very knowledgeable and reassuringly cars are checked and if they don’t pass checking they’re not there to be bought!
Additional 12 month warranty wasn’t pushed onto us but we took it anyway for peace of mind.
Excellent
7 mai 2026
Réponse de Hammond Cars
Thank you so much for your fantastic review! We’re delighted to hear you had such a positive experience with Jaden.
It’s great to know you felt comfortable and well informed throughout the process, with no pressure and plenty of time to make the right decision for you. We’re also pleased the reassurance around our vehicle preparation and checks gave you extra confidence in your purchase.
Enjoy your new car, and thank you again for choosing us!
Had a slight problem with the finance…
Had a slight problem with the finance side, but managed to sort this out quickly. The staff were very helpful and pleasant when I had questions.
8 mai 2026
Réponse de Hammond Cars
Thank you for your review. We’re pleased to hear that although there was a slight issue with the finance side, it was resolved quickly for you. It’s great to know our team were helpful and pleasant throughout and were able to answer your questions. We appreciate your feedback and hope you enjoy your new car!
Excellent Cars - Highly Recommended.
Never heard of the company before, seen a car on line, and went to the address.
On arrival, was greeted by a young man, very polite and helpful, guided us to Reception.
Service was excellent, considering how busy it was in there, only criticism, it was very busy and noisy, and there wasn’t any privacy as we could hear other customers financial dealings.
9 mai 2026
Réponse de Hammond Cars
Thank you for taking the time to leave your feedback. We’re delighted to hear you received a warm welcome from the team and that you found the service polite, helpful and professional, especially during a busy time in the showroom.
We also appreciate your comments regarding the noise levels and lack of privacy while discussing financial matters. This is valuable feedback, and we understand the importance of making all customers feel comfortable and respected during their visit.
Thank you again for choosing Hammond Cars, and we hope you enjoy your new car.
Very helpful and friendly sales staff, jayden
Very helpful staff, great service, spoke to jayden about the car on the Thursday, very polite, asked for him on the Saturday . Very friendly, made me feel relaxed, very good test drive ,was able to feel comfortable with the car, very nice car, will recommend to friends. Thanks
9 mai 2026
Réponse de Hammond Cars
Thank you for your lovely review. We’re so pleased to hear you received great service from the team and that Jayden made such a positive impression from your first conversation through to your visit.
It’s fantastic to know you felt relaxed and comfortable during the test drive and found the right car for you. We really appreciate your recommendation and will be sure to pass your kind comments on to Jayden.
Thank you again for choosing Hammond Cars and enjoy your new car!
Ethan was great
Ethan was great. Very helpful professional and friendly. Nice experience no pressure. Lovely car. Recommend Hammond cars to anyone who wants a new car. Thank-you Ethan
6 mai 2026
Réponse de Hammond Cars
Thank you for your fantastic review. We’re delighted to hear Ethan provided such a helpful, professional and friendly experience for you. It’s great to know you felt comfortable and never under any pressure throughout the process.
We hope you’re enjoying your lovely new car, and we really appreciate your recommendation. We’ll be sure to pass your kind comments on to Ethan. Thank you again for choosing Hammond Cars!
Réponse de Hammond Cars
We’re sorry to hear you feel disappointed following your experience with us. Customer satisfaction is very important to us, and it’s disappointing to read that we did not meet your expectations on this occasion.
We appreciate all feedback, both positive and negative, as it helps us review and improve the service we provide. If you would be willing to discuss your concerns further, we’d welcome the opportunity to learn more about your experience.
Great as always
Just bought a car from the Ipswich branch. This is the third time my wife and I have purchased from Hammond Cars (as we live in Norwich this was our first visit to the the Ipswich Branch). We were fortunate enough to find Stan. What an absolute legend he is. He was helpful, understanding, knowledgeable and clear with information. At times he found himself having to multitask as the office was busy. He was professional, polite and didn't miss a beat - an absolute delight to deal with and a massive asset to the company! Well worth the drive to Ipswich just to find Stan and the biggest site Hammond Cars have. With so much choice, this will definitely be our new site and sales person of choice. Couldn't be happier and highly recommended. Thank you, Hammond Cars!!!
9 mai 2026
Réponse de Hammond Cars
Thank you so much for your continued loyalty and for taking the time to leave such an amazing review. We’re delighted to hear this is now your third purchase with Hammond Cars and that your first visit to our Ipswich branch was such a positive experience.
Stan will be absolutely thrilled to read your kind words. Providing helpful, professional and knowledgeable service is exactly what we strive for, and it’s fantastic to hear he made such a lasting impression even during a busy day. We’ll be sure to pass your comments on to him and the wider Ipswich team.
We truly appreciate your recommendation and look forward to welcoming you both back again in the future. Enjoy your new car!
Réponse de Hammond Cars
Thank you for your feedback. We’re pleased to hear you found the team very friendly and helpful. We appreciate you taking the time to share your experience and hope to assist you again in the future.
Price Gouging. No interest in Customer Satisfaction
My student daughter viewed a car last Saturday, price was £10,900, that night she made an offer and it was stated that they do not accept offers. On Sunday the price went up to £11,000. On Bank Holiday Monday she rang to pay the deposit, the phones had not been switched over and got through to a member of staff who said he was 30 miles from the office and could not take a deposit. No where on the website could we see that they were closing early, On Tuesday the price went up to £11,100, she put down a deposit.
Today we meet Stan who was really good and tried his best. The car was good and the staff were very helpful. But the manager refused to give the £11,000 price as he stated the office was shut. My daughter is on minimum wage and was using the funds left by her grandmother.
In summary great car, great service, nice welcome but all marred by the price gauging that has taken place.
The dynamic pricing only means your margin in greater. You have purchased the car already, so this increase just means your profit is £200 greater.
Your sales manager protects his Commision over the satisfaction of your customer. He did not even speak with me.
You say customer satisfaction is important, but you obviously don’t care as you are not prepared to do anything about this. I will contact your CEO directly and discuss this matter further. Please provide his email address
9 mai 2026
Avis spontané
Réponse de Hammond Cars
Thank you for taking the time to leave such detailed feedback. We’re pleased to hear that Stan and the wider team provided a welcoming and helpful experience during your visit, and that your daughter was happy with the car itself.
We’re sorry, however, that the pricing changes and communication around the Bank Holiday opening hours left you feeling disappointed. Vehicle prices can change in line with our dynamic pricing process, which reflects market conditions and vehicle demand, but we do understand your frustration given the timing and circumstances you have described.
We also appreciate your comments regarding the communication from management and are sorry you felt your concerns were not addressed directly on the day. Customer experience is extremely important to us, and feedback like this helps us review how we communicate during the sales process.
Sold my car to Hammonds via Motorway
Sold my car to Hammonds via Motorway. They wanted an AA inspection which was fine but I never got to see the report. I was told that there were some deep cuts in the tyres which would not pass an MOT therefore Hammonds reduced their offer by £300 for two new tyres, which I accepted.
The car had a short MOT when I sold it and Hammonds didn't test it before selling on. The Gov mot checker showed it passed a few weeks later but had advisory for cuts in tyres. So Hammonds were wrong in that the tyres would pass an MOT and were not concerned enough to fit new tyres before selling on.
6 mars 2026
Avis spontané
Réponse de Hammond Cars
Thank you for taking the time to share your feedback. We’re pleased the sale process itself went smoothly, however we’re sorry to hear you were left disappointed regarding the tyre assessment and communication around the AA inspection.
The reduction was based on the information provided to us at the time following the inspection. We appreciate your comments regarding the later MOT outcome and understand why this has caused frustration. We also take on board your point about not being provided with a copy of the report and will review how we communicate inspection findings more clearly in future.
Thank you again for your feedback, as it helps us improve our processes going forward.
Great Service
I have to say that the guy known as 'Stan' (aka Paul Stanley) was really very good, nice, helpful and so patient. Really great service from him. Staff in general very friendly. Thank you Stan
5 mai 2026
Réponse de Hammond Cars
Thank you for your kind review! We’re so pleased to hear that Stan (Paul Stanley!) provided such a great experience for you. His patience, helpfulness and friendly approach are exactly what we aim for, and we’ll be sure to pass your lovely comments on to him.
It’s also great to hear that the rest of the team made you feel welcome too. Thank you again for choosing Hammond Cars and for taking the time to share your feedback!
Purchase of MG3
The salesperson, Ethan, was extremely polite and helpful and kept in contact with me throughout the purchase of the vehicle. He was also helpful in the purchasing operation. My experience was a very pleasant one. I was extremely pleased with my car which was clean both inside and out. I would recommend Hammond Cars.
2 mai 2026
Réponse de Hammond Cars
Thank you for taking the time to leave such a lovely review.
We’re really pleased to hear that Ethan looked after you so well and kept you informed throughout the process. It’s great to know the whole experience felt smooth and pleasant for you, and that you were happy with the condition of your car on collection.
We really appreciate your recommendation and hope you enjoy your new vehicle. If you need anything in the future, we’re always here to help.
Helpful member of staff but…
Helpful member of staff but negotiations were not even considered.
1 mai 2026
Réponse de Hammond Cars
Thank you for your feedback.
We’re pleased to hear you found our team helpful. We’d like to clarify that all of our vehicles are priced in line with the market, and as a business we operate a fixed pricing policy, so we don’t enter into negotiations.
We understand this may not suit everyone, but it ensures a fair and transparent approach for all of our customers.
Thank you again for your comments, and we wish you all the best in your search for the right vehicle.
Great experience
The staff at Hammond Cars - Yarmouth were super helpful. A special thanks to Jayden for helping me with the purchase of my new car, he was very patient, knowledgeable and friendly throughout the entire process. Thank you!
3 mai 2026
Réponse de Hammond Cars
Thank you for your lovely review!
We’re so pleased to hear that the team at our Yarmouth branch looked after you so well. A special thank you for mentioning Jayden – we’ll be sure to pass on your kind words. It’s great to know he made the process smooth with his patience, knowledge, and friendly approach.
Enjoy your new car, and thank you for choosing Hammond Cars!
Paul was brilliant
Paul was brilliant - very helpful and accommodating. Made everything very easy and had just the right balance of interactment.
29 avril 2026
Réponse de Hammond Cars
Thank you for your fantastic review!
We’re so pleased to hear that Paul looked after you so well. It’s great to know he struck the right balance and made the whole process easy and enjoyable for you.
We’ll be sure to pass on your kind words to him. Enjoy your new car, and thank you for choosing us!
Réponse de Hammond Cars
Thank you for your great review!
We’re really pleased to hear you were happy with both the dealership and the speed of the process. Providing a smooth and efficient experience is something we pride ourselves on, so it’s great to know that stood out to you.
Enjoy your new car, and thank you again for choosing us!
Was interested in a car they were…
Was interested in a car they were selling.Offered them a very near offer but they refused.Over the time while still shopping for a car I again tried to call them and see if they would accept my offer.If they did then I would have made approximately 2 hours journey to possibly buy the car. I have noticed the car for at least two weeks and is still there while writing this review! Looks like they are not interested even the car has been sitting there for days! Any way after reading some negative reviews about their service here I am glad have not bought that car!I am not trying to blame any car dealers for refusing offers!It is solely upto them.Many genuine potential buyers would try for discounts even for new cars and even many dealers would give discounts!
1 avril 2026
Avis spontané
Réponse de Hammond Cars
Thank you for your review.
We appreciate your interest in the vehicle and the time you took to get in touch. We’d like to clarify that all of our vehicles are priced competitively based on current market values, condition, and demand, and as a business we do not negotiate or reduce our prices.
We understand that many customers will naturally look to make offers; however, our pricing structure is fixed to ensure fairness and consistency for all buyers.
We’re sorry to hear that this meant we were unable to reach an agreement on this occasion, but we do wish you all the best in your search for the right vehicle.
First experience at buying from Hammond…
First experience at buying from Hammond Cars. A good selection of cars and a great company to deal with.
They were honest with our existing car trade in price and supported us in trying other options. Which exceeded our expectations.
Antonia and Jayden assisted us with our purchase and they were both very helpful and knowledgeable about their processes and the vehicles they stock.
The car is perfect, sailed through its MOT and has been an absolute dream.
If my husband can prise this car off of me then we will be back again for our next purchase.
1 février 2026
Avis spontané
Réponse de Hammond Cars
Thank you so much for taking the time to share your experience with us!
We’re delighted to hear that your first visit to Hammond Cars was such a positive one, and that you felt supported and well looked after throughout the process. Being transparent with part exchange valuations and helping explore the best options is really important to us, so it’s great to know this exceeded your expectations.
Antonia and Jayden will be especially pleased to hear your kind words – we’ll be sure to pass your feedback on to them.
Most importantly, we’re thrilled that you’re loving your new car and that it’s been an absolute dream to drive! Hopefully your husband gets a turn at some point… but either way, we’d be more than happy to welcome you back when the time comes for your next purchase.
Thanks again for your recommendation! 🚗
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