Let’s just say that everything needed from the delivery was executed within 3 hours. It was delivered on time and the customer service was excellent as I added the wrong delivery type first off. Cla... Voir plus
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The hamper was very nicely presented and the description on the website was accurate. Delivery was timely and there was good communication throughout the process. This was my first time using hampe... Voir plus
L'entreprise a répondu
Hampers looked nice, delivered with card and arrived on time. However, I'm glad I ordered 2, as I got to try it. Poor quality ingredients, nothing was particularly nice to eat. A poor quality gift.
We ordered four of the beautiful afternoon tea hampers for our treasured team. They were all absolutely delighted - one of the team saying she had tears in her eyes on receipt of the gift! They we... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Food and wine hampers sent world-wide. We supply hampers throughout the year, including Christmas hampers, gift baskets, festive hampers, Mother's Day gifts, Birthdays, corporate gifts and Easter hampers.
Coordonnées de contact
Clearwater Hampers Ltd, 36 Innovation Drive, OX14 4RT, Abingdon, Royaume-Uni
- 01235 833732
- help@hampers.com
- hampers.com
4,3
Excellent
2 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
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A prompt service
A prompt service. The recipients are delighted with the contents. As far as customer service is concerned, my mistake with a delivery address was corrected within a couple of hours (Thank you Naomi), with confirmation of the correction the next day. Quite rare,these days.
17 décembre 2025
Avis spontané
Réponse de hampers.com
Dear Rod B,
Thank you for your lovely review. I’m really pleased to hear the recipients were delighted with the contents and that the service was prompt. I’m also glad Naomi was able to correct the delivery address quickly for you and keep you updated - your kind words will be passed on to her.
Thank you for taking the time to share your experience.
Kindest regards,
Team hampers.com
Fantastic service
Fantastic service - and hugely helpful resolving issues with delivery address (caused by myself!). I couldn't have expected better support, in particular from Steve who was brilliantly patient with me and quick to respond and resolve the issue. Will certainly be back as a customer timer and again in the future.
18 décembre 2025
Avis spontané
Réponse de hampers.com
Dear Jon,
Thank you so much for your kind review. I’m delighted to hear the issue was resolved smoothly and that Steve was able to support you so patiently and efficiently. We really appreciate you taking the time to highlight his help.
We look forward to welcoming you back again in the future.
Kindest regards,
Team hampers.com
Fabulous hamper for my parents for…
Fabulous hamper for my parents for Christmas, delivery excellent and on time. Have used them before and certainly will again.
16 décembre 2025
Avis spontané
Réponse de hampers.com
Dear Ginette,
Thank you for your lovely review. I’m so pleased to hear your parents enjoyed their Christmas hamper and that the delivery arrived on time. It’s great to know you’ve used us before and plan to do so again.
Thank you for choosing us.
Kindest regards,
Team hampers.com
Hamper for family on Isle of Skye.
Our hamper arrived on the day we chose, but the hamper wasn't the hamper we chose for our son which is very disappointing.
16 décembre 2025
Avis spontané
Réponse de hampers.com
Dear Paula,
Thank you for your review. I’m very sorry to hear the wrong hamper was delivered, especially as it was for your son and you’d chosen a specific one. I understand how disappointing that must have been, particularly when everything else went to plan with the delivery date.
Please accept my sincere apologies. If you haven’t already, our Customer Care team will be happy to help put this right.
Kindest regards,
Team hampers.com
Used this service for many years
Used this service for many years, ordering from Australia for UK delivery. Best value I can find and always very well received.
11 décembre 2025
Avis spontané
Réponse de hampers.com
Dear Tony,
Thank you for your lovely review. It means a great deal to hear you’ve been using our service for many years and that ordering from Australia for UK delivery has been smooth and good value for you. I’m really pleased the hampers are always well received.
Thank you for your continued support.
Kindest regards,
Team hampers.com
Paid extra for nominated delivery day
Paid extra for nominated delivery day. Wasn’t delivered, got an email from Evri to say it was delayed. Going to a busy household which was why I specified the delivery day Evri have been unable to successfully deliver and are returning the hamper to the supplier which completely messes up my present giving. A very bad experience. Unable to comment on the quality of the hamper obviously.
15 décembre 2025
Avis spontané
Réponse de hampers.com
Dear Alison,
Thank you for your review. I’m very sorry for the disruption caused by this delivery, especially as you paid for a nominated delivery day and had planned around it. I understand how disappointing this must be, particularly when it affected your gift plans.
I can see you’re in contact with one of our Customer Care advisors, who has offered a resolution and is working to sort this out for you. I hope we can turn this experience around for you, and we truly appreciate your custom.
Kindest regards,
Team hampers.com
terrible service
13 décembre 2025
Avis spontané
Réponse de hampers.com
Dear Meera,
Thank you for your review. Unfortunately, we’re unable to locate an order under this name on our system. Please could you respond via the Find Reviewer option so we can look into this and reach out to you directly, or if you prefer, email us at help@hampers.com
FAO Meera, with your order details.
Kindest regards,
Team hampers.com
Very Easy Process
Very simple ordering process and able to deliver to multiple addresses really easily
11 décembre 2025
Avis spontané
Réponse de hampers.com
Dear Billy,
Thank you for your review. I’m really pleased to hear you found the ordering process simple and that delivering to multiple addresses was easy for you. It’s great to know this worked smoothly.
Thank you for choosing us.
Kindest regards,
Team hampers.com
5 Star experience
Great website,.easy to navigate, great value for money and delivered on the day we wanted.. amazing service
2 décembre 2025
Avis spontané
Réponse de hampers.com
Dear Paul,
Thank you for your wonderful review. I’m delighted to hear you found the website easy to use, felt the hamper was good value, and that it was delivered exactly when you wanted. It’s great to know the service met your expectations.
Thank you for choosing us.
Kindest regards,
Team hampers.com
Excellent Customer Service
Was very concerned when hamper was delivered to a neighbour of my brother. The neighbour didnt take it round to him that evening so i thought all was lost. Customer Service promptly replied to my email and assured me that if the hamper wasnt located, they would replace it. My brother finally managed to catch his neighbour in and the hamper was duly handed over. Customer Service were extremely helpful and professional throughout and in regular contact with me regards updates. I would highly recommend Hampers.com and will definitely use them again. Excellent!
12 décembre 2025
Avis spontané
Réponse de hampers.com
Dear Vanessa,
Thank you so much for taking the time to share this. I’m really pleased everything worked out in the end and that your brother was able to receive the hamper safely. It’s great to hear our Customer Care team were responsive, professional and kept you updated throughout, especially at a time when it was understandably worrying.
Your recommendation means a lot to us, and we truly appreciate your trust. We look forward to welcoming you back again in the future.
Kindest regards,
Team hampers.com
Great hampers
Great hampers. Received one during the year and was impressed with it I ordered one for a family member who really enjoyed it. Great value for money and prompt dispatch.
11 décembre 2025
Avis spontané
Réponse de hampers.com
Dear Chris,
Thank you very much for your kind and thoughtful feedback. We’re delighted to hear that you were impressed when you received one of our hampers and that it inspired you to order one for a family member, even more so that they really enjoyed it too.
It’s wonderful to know you found the hamper a great value for money and that the dispatch was prompt. Your recommendation and continued support truly mean a lot to us.
Kindest regards,
Team hampers.com
Easy to order and no problems from…
Easy to order and no problems from order to delivery. GREAT!
12 décembre 2025
Avis spontané
Réponse de hampers.com
Dear Pernilla,
Thank you so much for your lovely feedback. We’re delighted to hear that you found the ordering process easy and that everything went smoothly from start to delivery.
Providing a simple, reliable, and stress-free experience is always our goal, so it’s wonderful to know we achieved that for you. Your kind words mean a great deal to our team.
Kindest regards,
Team hampers.com
No gift box, just the box its shipped in!!
Paid £100 for a hamper. Very poor, feel ripped off. Worst of all, the box they send it in is the actual gift box. Arrived covered in dirt/dust etc from delivery van, just a brown cardboard box, 3/4 full of shredding. Will not order again, much better value companies out there.
*******UPDATE JAN 2026****A replacement hamper was received from Hampers.com thank you.
12 décembre 2025
Avis spontané
Réponse de hampers.com
Dear M Rogers,
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience did not meet expectations, especially given the importance of a hamper purchased as a gift.
We understand how disappointing it must have been to receive your order in a condition that felt unsuitable for gifting. Our hampers are designed to be packaged in sturdy presentation boxes to ensure the contents arrive safely, but we appreciate that the outer appearance is just as important, and we regret that this was not your experience.
Your comments regarding value for money and presentation have been noted and will be shared with our team, as this feedback is essential in helping us review and improve both our packaging and our customer experience.
Thank you again for bringing this to our attention. We’re sorry we fell short on this occasion.
Kindest regards,
Team hampers.com
I ordered 6 hampers
I ordered 6 hampers, putting in all different addresses for delivery. They were all delivered to me! No help from your customer service. If different addresses did not go through, the site cannot be good. Cost me £50 to post by royal mail
11 décembre 2025
Avis spontané
Réponse de hampers.com
Dear Catriona,
Thank you for getting in touch and for bringing this matter to our attention. We’re very sorry for the inconvenience you experienced with your recent order and for the frustration this caused.
We appreciate you placing a large order with us and understand how disappointing it must have been when the delivery did not go as expected. This is certainly not the level of service we aim to provide, and we regret that the situation resulted in additional time and cost for you.
We can see that a member of our team has already reached out, and we are currently reviewing what happened to ensure this issue is properly addressed and to prevent anything similar from occurring in the future.
Thank you for your patience while we look into this further. Please be assured that your feedback is taken seriously, and we are committed to improving our service.
Kindest regards,
Team hampers.com
Great selection of hampers
Great selection of hampers from which to choose.
Easy to select and order. Rapid delivery to recipients
10 décembre 2025
Avis spontané
Réponse de hampers.com
Dear Brian,
Thank you so much for your kind feedback. We’re delighted to hear that you enjoyed our wide selection of hampers and found the ordering process easy and straightforward.
It’s also wonderful to know that the delivery reached the recipients quickly - we always aim to make the entire experience as smooth and reliable as possible.
We truly appreciate you taking the time to share your experience and look forward to helping you again in the future.
Kindest regards,
Team hampers.com
1 star review removed
I wrote a 1 star review over the weekend because five parcels I ordered came to my home address despite me filling in five addresses on their order system. I rang them on Saturday and a young girl said there was nothing that could be done. HOWEVER, once their office came back in today they have dealt with the problem in an excellent way. Once the weekend was over they couldn't have dealt with this better. Great service, mistakes happen!
15 décembre 2025
Avis spontané
Réponse de hampers.com
Dear John,
Thank you so much for taking the time to update your review and for sharing your experience so honestly. We’re truly sorry for the inconvenience and frustration caused by the incorrect delivery of your parcels, and we completely understand how disappointing that must have been.
We also appreciate your patience over the weekend. Unfortunately, our out-of-hours team has limited access to certain systems, which meant we weren’t able to resolve the issue immediately. That said, we’re very glad that once the office reopened, our team was able to step in and put things right promptly and effectively.
Your understanding and kindness in acknowledging that mistakes can happen really mean a great deal to us. We’re grateful for the opportunity to resolve the issue and for your generous feedback once it was addressed.
Thank you again for your patience and support. If we can assist you with anything further, please don’t hesitate to get in touch.
Kindest regards,
Team hampers.com
Not the best value for money
The products are nice enough but it is expensive for what it is.
15 décembre 2025
Avis spontané
Réponse de hampers.com
Dear K C,
Thank you for your review. I’m pleased to hear you felt the products themselves were nice. Our hampers are made up of carefully selected, good-quality artisan and branded products, hand-packed with care, though I understand the overall value didn’t meet your expectations on this occasion.
We hope the hamper was still greatly appreciated and brought some enjoyment. Wishing you a very Merry Christmas.
Kindest regards,
Team hampers.com
First time hamper customer
I used hampers.com for the first time to order gifts for family. My father in law was very pleased with the cheeses hamper we sent.
There was a problem with the delivery of the other hamper that I'd ordered. After I got in touch with hampers.com they dealt with the problem quickly and efficiently and kept me informed. They were friendly and helpful - excellent customer service and I'd definitely buy from here again.
14 décembre 2025
Avis spontané
Réponse de hampers.com
Dear Paul,
Thank you so much for your kind feedback. We’re delighted to hear that your father-in-law enjoyed the cheese hamper and that we were able to resolve the delivery issue promptly. It’s wonderful to know that our team’s support made a positive difference, and we truly appreciate your recommendation. We look forward to serving you again in the future!
Kindest Regards,
Team hampers.com
From America with Love
I ordered two hampers for friends in the UK. As I am in the US, I initially attempted to order similar gifts from Amazon from here. In many instances, after going through the entire ordering process, I was advised that the company in question could not send items to the UK. This was in spite of my search parameters clearly was for "Gifts to send to the UK." It was very frustrating.
After a quick Google search, I discovered Hampers.com. The variety of price points and hamper contents was quite nice.
Delivery was on time and accurate. My friends were very happy with their gifts. They sent me photos and I was pleased how nicely they were packaged. The presentation was superb.
Very good value for the items, presentation, and delivery. Next time, I will check out Hampers.com first!
12 décembre 2025
Avis spontané
Réponse de hampers.com
Dear T Tyson,
Thank you so much for your lovely and thoughtful review. I’m really pleased you found us after such a frustrating experience elsewhere, and it’s great to hear our range, presentation, and delivery made things easy for you from the US.
It’s especially nice to know your friends were happy with their gifts and that the packaging and presentation impressed you — that’s exactly what we aim for. We really appreciate your kind words and your recommendation.
Thank you for choosing us, and we’d be delighted to help again next time.
Kindest regards,
Team hampers.com
hamper not been delivered…
My hamper has not been delivered even though it stated delivery was 2 working days and Can’t get the tracking information. Delivery also charged at £10 even if though it systems free uk delivery.
7 décembre 2025
Avis spontané
Réponse de hampers.com
Dear Sharon,
Thank you for your review. I’m very sorry to hear your hamper hasn’t been delivered and that you’ve been unable to access tracking information — this is not the experience we want for our customers.
A member of our Customer Care team will be in touch to look into the delivery and the delivery charge applied, and to support you further.
Kindest regards,
Team hampers.com
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