Hamperwell Avis 

Ordered a valentines day gift for my partner on the 6th of February paid £45 for the said gift and £3.95 for amazon 2 day delivery and still no item . nearly £50 down now and im fuming .

DO NOT BUY OF THIS ABSOULTE JOKE OF A COMPANY !!!

I recently placed an order with Hamper Well for a very special occasion, carefully selecting February 14th as the dispatch date, expecting the item to arrive on the correct day. Unfortunately, the item was sent far too early, completely ruining my planned surprise.

When I contacted customer service to express my frustration, I was met with a dismissive and unsympathetic response. Rather than acknowledging the miscommunication or offering a reasonable resolution, I was essentially told that it was my fault for misunderstanding their process. While I now understand their definition of “dispatch date,” it was not clearly stated at the time of purchase that this would mean a delivery much later than expected.

Mistakes happen, but how a company handles them matters. Instead of a helpful and understanding response, I received a message implying that I should have read the terms more carefully—rather than any real attempt to address my concerns. Given that this was for an important occasion, the lack of flexibility and poor customer service left a lasting negative impression.

I won’t be ordering from this company again, and I would advise others to be extremely cautious when selecting delivery options to avoid a similar disappointment.

Ordered this on a Thursday, then read the reviews and had buyers regret. On the Monday, my order arrived, well packaged and as described. Very happy indeed with my transaction. Thank you.

Was very sceptical after reading the reviews as I had placed the order before checking however the order was shipped on time and was received perfectly fine. Well happy

Terrible customer service. I placed an order on Friday 06/12 and paid for Amazon 2 day delivery (Monday-Saturday). Messaged on Wednesday 11/12 to chase up my order as it had not arrived, only to be told that I placed my order when the factory was closed on Friday so they packed and posted my order on Monday 09/12 and I would receive it today (11/12). Messaged again on 12/12 to cancel the order as I still hadn’t received it and it was now too late, but I was ignored. Eventually received my parcel on 14/12, and asked for return address and refund. Again I was ignored. Messaged again on 05/01 asking the same, to which I was responded to rather rudely and told “your item was not late at all it was exactly on time”. Save your money for a business that delivers on time and actually have respect for their customers.

Unbelievable this website is a scam!! please save yourselves and don't order. I spent £80 on a gift hamper and it never arrived. Sent multiple emails and no response, There is no number I can contact. I ordered on 21/12/24 and it's been 16 days since then and no delivery. Calling my bank tomorrow to dispute this! unacceptable

Tried to buy with voucher but kept charging me £16 extra, very unprofessional and a scam

Order never turned up, tried reaching out to customer service via email numerous times and nobody ever got back to me.

Do not use this scamming company and waste your money!

After all these reviews I was very sceptical, however my order has arrived, a day late but it’s exactly the same as described and the same as the photos. Absolutely stunning. Would order again without paying for next day.

Absolutely awful hamper sent chocolates had hair in them roses were not how described
Not worth the money
Email was sent no reply
And they have the cheek to keep on advertising on all social media platforms

If I could give no stars, I would.
My order hasn't arrived, now a month and a half late. Absolutely no response from the company despite numerous emails and messages on Instagram. Terrible. Awful. Avoid at all costs.
I wish I checked trustpilot before I ordered.

Absolutely disgusting customer service and behavior.
I felt like I have been robbed of time and money.
I placed an order on the 15th of September and I have not received any reply/ update nor the product.

Please stay away and do not order anything from this company!

Never recieved goods and ignore all
Emails

AVOID. Order placed and like other comments here failed to arrive. Despite chasing little to no response, promise of a refund that hasnt happened. Will explore what trading standards or my bank can do to take any recourse action.

dodgy website!! DO NOT PLACE AN ORDER been waiting 2 months for my order- blocked me on instagram when i contacted them!! please stay away and report it where u can!!!!

Never received parcel. Receiving emails from a sweet company called 'aquarterof' regarding customer service instead of the company Hamper well. Extremely dodgy. Still trying to chase parcel and it's been over 2 weeks. Wouldn't order from. Avoid.

Absolutely a rip off customer service is non existent wouldn’t recommend completely dissatisfied and asked for my money back but never received anything or any communication

Absolutely shocking hamper! Lindt&Yankee candle collab purchased for an anniversary gift looked great on the website, opened it to see rrp price marched chocolates, no candles, no note and delivered a week before I asked for it.

Messaged them on Instagram and emails to be ignored. Requested a refund via the website…ignored and today 12/08/24 over a week later they sent me 20% off if I buy with them again. I will never buy from them again and I will make sure anyone I know that brings them up won’t either.

Placed an order on the 2nd August didn’t arrive till the 9th August, came in a damaged box!! Didn’t even include the happy birthday which I wanted also no message which I had wanted. Really disappointed do not order from here to avoid disappointment