Hamperwell Avis 

Don’t order from these scammers 2 weeks ago I ordered and still nothing no confirmation email no response from the customer support or my emails from them reported for fraud to my bank

Scammers

Avoid!

I ordered the Lindt / Yankee candle box - however, was missing chocolates and the candle was a cheaper alternative. 1 of which was half melted. Advise anyone to avoid at all costs. Very cheap, poorly put together.

Ordered a vase kind of shaped box of chocolates and a teddy for a what was at the time partner and I have emailed them 5 times to ask to cancel the order, I have had not one response. There communication is an atrocious.

Order has not been received as advisertised. A part of the order has not been received at all. No one is responding to my email enquiries.

Ordered a gift as part of my partners Christmas and arrived exactly when I had selected it to arrive! I had one happy person that night when she received this lovely hamper! Would 100% recommend

Excellent product of roses and chocolates. Easy ordering and speedy delivery. Thank you

It was a lovely gift for my daughter for Christmas l would buy again it was beautiful

Overpriced hamperwell gift, Almost £50 for a set which has fake roses and a few pieces of chocolate. Not worth the money at all

Very luxury hampers.
I was in love with my order - it was a gift.
Very quick delivery. But just slightly overpriced :/

Amazing quality

Shocking customer service. They never reply to emails. Ordered a prosecco gift set. Which arrived nearly tow weeks late and it came with only one dirty glass.

Don't waste your money buying from this website.

Great service and product, will use them again for special occasions. Thanks

Great gift. As described. Packed well. Delivered on date I requested.

I don't recommend ordering from this company. I ordered over a year ago and till today have not recieved my order or a refund! After emailing them initially I recieved what seemed like a general email to customers apologising and announcing they are under new management. They also stated that they are going through refunds which will take up to 18 days.
Months later I messaged again to follow up and to say I still haven't recieved my refund. They didn't respond at all nor refund me. Waste of time & money. I just came across their website again after searching for gifts and remembered hence the late review but I thought ppl should know not to order.
Date was July 19. 2024. Can't put that on.

Absolutely awful company, bought a rose bouquet for my mum. It was late arriving, no answer to any emails. It arrived today, box dented and goods inside not worth the money paid. Can’t be bothered to take it up with them, just no point, they never answer emails.
Buy a box and make your own up, is my advice.

I placed my order well on advance and specified a delivery date for a birthday gift, the date comes and goes and no delivery! I reached out to Hamperwell and all I got back was a generic response without any hint of an apology. What is the point of specifying a delivery date if they can't be asked to adhere to that date? Products are good but they're service is shockingly awful, I know I will not use this company again and I wouldn't recommend them to anyone I know (unless I really hate that person).

I purchased a bottle of wine that was meant to come “presented in a sophisticated HamperWell Wine Hamper Box With Magnetic Lid and Viewing Window”. It didn’t. This was the only reason I ordered it as it was a secret Santa gift. I have emailed the company several times but received no response or acknowledgment. Avoid this company

Don't buy anything from this company took my money but no items arrived emailed about 6 or 7 times no answer complete scam company.......

I wish I’d seen these reviews before ordering. Paid for delivery.. 2 weeks later I received a notification that it’s been delivered however the person hasn’t received it. I’ve emailed the company but I am yet to hear back

Edit: the parcel has finally been delivered. It was quite late but it’s lovely and the recipient is very pleased with it so I’ve amended my review

Ordered a gift for my wife for our anniversary for a specific date. Never arrived. Emailed them, finally got a response saying a stock issue. I said id wait. Tried emailing them 3 more times, still not received anything. Had to claim a refund from PayPal, thankfully PayPal are great and have issued it without any issue. Hamperwell is awful and shouldn't be allowed to sell.