Hamperwell Avis 

First of all the sign up code that I got on my gmail didn’t apply. So I did not get a discount on my first order as it was stated.
Then my order didn’t arrive on time. It was 2 days late. I ordered the hamper to surprise my husband on our anniversary and it arrived after 2 days of our anniversary. They ruined my surprise and my anniversary. Not recommended and defo not going to order again.
Moreover I contacted them on their given email to inquire about my order. They never replied to me. Poor customer service as well.

I ordered a food hamper from Hamperwell and was honestly so impressed. It arrived quickly and was beautifully packaged.
It made a perfect gift, and the person I sent it to absolutely loved it. I’ll be ordering from Hamperwell again. Great service, lovely products, and a really easy process from start to finish

Hamper arrived on time and was good quality very pleased with the experience

Very fast delivery and recipient was delighted with her hamper.

i accidentally ordered two items instead of one, tried emailing company numerous times with no response whatsoever!!!!!!!! do not have a contact number to get in touch with company!!! they state customer service will get in touch but i am still awaiting! i have been charged for both items even though i have asked in my email several times to amend my order before dispatching! have been waiting 4 days!! will certainly not recommend due to poor customer service or order in future!!!!!!!!!!

Hamper turned up on time exactly as described
My girlfriend loved it 👌🏼

Sent to wrong address after I’d had confirmation and assurance it would be sent to correct address. After failing to deliver to correct address they then send message to say no refund or replacement would be sent!! Customer service is inexperienced, atrocious and extremely ridiculous . As much as the product looks good , WILL NEVER USE THIS COMPANY AGAIN !!!!!

I ordered a hamper of chocolates, soap flowers and candles for someone for a 21st.

After placing the order I had a look at the previous reviews, many of them quite damning, although people only tend to write a bad review!

If I had seen these reviews before ordering however, I probably wouldn't have, I would have gone elsewhere.

This a is shame because it was all actually really good!

It was delivered on time and as I was sent a picture, I saw it was exactly as ordered and she loved it! As did I.

The hamper was exactly like it looked on the pictures and was great value for money.

The only criticism would be that in order to track delivery you have to download a rubbish app called "shop" why should we have to download an app we don't want! Also it doesn't actually give you up to date tracking info anyway so not sure of the tie to this app and the reason for it but please Hamperwell.....get rid of it!

Quick delivery, lovely presentation of hamper, would most certainly use again, recipient of gift absolutely loved it 👍

The gift box came later than expected,on top of that my partner opened his gift and all chocolates were watery and melted when it was just delivered. Contacted customer service and they said there is nothing they could do since it’s summer and it’s hot. So please do not order when it’s summer because they don’t have quality control when delivering the product you ordered. Not ordering again!

I am so glad I ordered from here present was perfect just like the picture. The delivery love the fact you can choose dates and it was delivered in time. Will deffo be ordering more stuff

was disappointed with liquorice selection as it was only liquorice allsorts and torpedoes, the picture on your website shows a different selection. Liquorice strawberry pineheels and coloured fruity pencils would have been nice as shown.Apart from that it was well presented.

Overall me and my girlfriend were both happy with this product. The product arrived within the given 48 hours and arrived in excellent condition however the only thing dropping it from a 5 is the fact the hamper was advertised with “Black cherry” candles which she loves however when it arrived it had cherry and vanilla. This is a minor flaw however it is still a mess up.

Disappointed that the Gift Note wasn’t included as requested. Queried it and to check the second gift I had ordered for someone else would have gifted note included which was confirmed it would be! Gift did not have a gift note included which was really disappointing, especially when I had contacted them to confirm a note would be included! Don’t offer the service if you can’t honour it.

I ordered the Lindor and Yankee candles signature bouquet which arrived promptly and it was perfect for the Mrs. I would like to thank the Hamperwell team who made this possible as it was a smooth experience. Easy 5 stars and would 100% recommend to others.

I have nothing but good things to say about my experience with this company. I made a mistake on ordering and didn't change the delivery address, I contacted the company with the correct address and they came straight back to me saying they had changed it for me. The item was delivered quickly and was well worth the money. I am thrilled and will use again . Thank you for a pleasant, hassle free transaction. Well done Hamperwell.

Disgusting service! Came in a broken box and made an error with the delivery address! Very unhelpful! Avoid them if you can!

I ordered a £52 Lindt chocolate gift box from Hamperwell as a thoughtful birthday gift for a close friend, and I’m honestly appalled at what I received — or rather, what I didn’t receive. First off, the product that arrived looked nothing like what was described on the website. The packaging was absolutely awful — it looked like someone had thrown it together last minute with zero care or attention. The worst part? I had included a personal birthday message for my friend, and they completely ignored it. No note. No message. Just a disappointing, substandard box that was clearly not what I paid for.

I tried reaching out to Hamperwell multiple times via email to resolve the issue — hoping for at least an apology or explanation — and they’ve completely ignored me. Not a single response. For a company that supposedly specializes in thoughtful gifting, this was anything but thoughtful.

If you’re considering ordering from them — don’t. Save your money and go with a business that actually values its customers and delivers what it promises.

I ordered a £44 Lindt chocolate gift box as a thoughtful present for a family member. The description promised a specific selection of Lindt chocolates, but what arrived was a poorly packed box missing key Lindt items and stuffed with Ferrero Rocher — something I never ordered or wanted.

This wasn’t a minor issue — it was a complete failure to deliver what was advertised. When I contacted the seller, they admitted the error but refused to issue a refund unless the item was returned, even though it had already been given as a gift. That’s not just inconvenient — it’s unreasonable.

The lack of accountability and the dismissive, rigid response from their customer service was deeply frustrating. Instead of making things right, they pushed the burden onto me to fix their mistake.

This experience was a complete letdown and I would not order from them again.