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Noté 2 sur 5 étoiles

The items I ordered of the Facebook advert are christmas gifts for my grandchildren, not getting any updates. Big mistake falling for the cuteness of the adverts. I had to write a message about my con... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Unclear advertising. Wish I read the Trustpilot reviews first. You really have to search into the site to see that delivery takes 2-5 weeks. Very disappointed. The tracking link they gave me didn’t... Voir plus

Noté 3 sur 5 étoiles

The delivery took two weeks to arrive (to UK) but was disappointed that the product was shipped from China. The trousers are cute and seem good quality albeit on the large size, but the advertising ma... Voir plus

Noté 5 sur 5 étoiles

We have already placed several orders with Hamptonbabies and are completely satisfied every time. Parcels arrive quickly in Germany, within 10 days. Items are neatly packed in branded bags. The items... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de vêtements pour bébés

Écrit par l'entreprise

At Hampton Babies (www.hamptonbabies.com), we are committed to providing exceptional products and service to parents and families. We believe in the joy and wonder of parenthood and strive to make your journey as smooth and delightful as possible. Our collection features a curated range of high-quality baby essentials and accessories, carefully selected to meet the needs of modern families. From stylish baby gear to cozy nursery essentials, we have something special for every parent and baby.


Coordonnées de contact

3,2

Moyen

TrustScore 3 sur 5

21 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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Tous les avis

(21)

0 avis reçus au cours des 12 derniers mois

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Noté 2 sur 5 étoiles

The items I ordered of the Facebook…

The items I ordered of the Facebook advert are christmas gifts for my grandchildren, not getting any updates. Big mistake falling for the cuteness of the adverts. I had to write a message about my concern, and got a tracking info thst os non existent. And only visible reply was that it's at evri. This is definitely a scam. Stay away. It's funny how Facebook deletes lame posts from people but allow these scam adverts on it.

20 novembre 2024
Avis spontané
Logo de Hamptonbabies

Réponse de Hamptonbabies

Thank you for reaching out. I can confirm that we are a legitimate business dedicated to providing quality service to all our customers.

I’ve shared an email with your tracking details, which indicates that your package is currently with the local courier. Please rest assured that this information reflects the latest update from the courier's system.

If you have any further questions or need assistance with tracking, don’t hesitate to contact me.

Thank you,
Hampton Babies Support

Noté 1 sur 5 étoiles

Unclear advertising

Unclear advertising. Wish I read the Trustpilot reviews first.
You really have to search into the site to see that delivery takes 2-5 weeks. Very disappointed. The tracking link they gave me didn’t work so after asking twice they gave me a tracking link which doesn’t even have any information to prove that it is for my parcel (no addresses shown etc). It’s been over 3 weeks since ordering and it still says that the parcel is still on its way to the courier.
I asked for a refund/cancellation and they said no. Overpriced drop shipped items. Would not recommend at all.

28 novembre 2024
Avis spontané
Noté 3 sur 5 étoiles

Needs more advertising clarity

The delivery took two weeks to arrive (to UK) but was disappointed that the product was shipped from China. The trousers are cute and seem good quality albeit on the large size, but the advertising made Hampton Babies seem like they were a small family owned company rather than drop shippers. I also wasn’t aware of the no returns policy.

17 octobre 2024
Avis spontané
Noté 1 sur 5 étoiles

The item I reviewed had NO tags

The item I reviewed had NO tags. It didn’t show size or washing instructions. I wrote to the company and there has been no response. I am very upset as this is a gift but I won’t give a gift with no tags especially for a baby. Will NRVER shop here again. And what is is this no return policy?? Ridiculous. Doesn’t say what the fabric is either. The order number is 6860. Please note I have emailed you twice using your on line customer service form and I have not received an answer to either. Thanks

9 octobre 2024
Avis spontané
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Réponse de Hamptonbabies

Hi Kim, Thank you for reaching out, and I sincerely apologize for the frustration you've experienced with your recent order. We completely understand how important it is to receive an item with all the necessary tags, especially for a baby gift.

Please note that we have refunded you for the set. You will receive an email soon.

Have a great day!

Best regards,
Hampton Babies Support

Noté 5 sur 5 étoiles

The clothes are absolutely stunning

The clothes are absolutely stunning - beautifully deaigned and great quality . They look so much more expensive than they are . I have five grown up kids who will all have babies so i will be back for years !

15 juillet 2024
Avis spontané
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Réponse de Hamptonbabies

Thank you for your review. We appreciate your support!

Noté 5 sur 5 étoiles

the outfits i purchased for my… granddaughter were a major hit.

the outfits i purchased for my grandchildren were beautiful, well made and a big hit with my daughter - a hard marker. my daughter wanted to know if the little pink jacket came in adult sizes - Loved!

12 mai 2024
Avis spontané
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Réponse de Hamptonbabies

Thank you for your review. We appreciate your support!

Noté 2 sur 5 étoiles

Be weary of ordering here

Be weary of ordering here. The staff is pleasant enough and yes my items did arrive eventually, however…..after measuring for and ordering a pair of shoes with their sizing chart they were still far too small and there is NO RETURN OR REFUND POLICY. The only thing I could do is write this review that they are buying from me with store credit , which I can’t use because I bought the largest pair of those particular shoes available. Yes my situation is specific, but not unheard of. Be warned, this business will not give you back your money, which should be illegal. Never shopping here again, and will certainly be letting others know of these red flags.

9 mai 2024
Avis spontané
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Réponse de Hamptonbabies

Hi Zach,

I want to extend my sincerest apologies for the inconvenience caused by our current no-refund policy.

As a new and growing business, we're constantly striving to improve and provide the best possible service to our customers. Developing a refund policy is indeed a priority for us, and we're actively working on bridging that gap.

Your feedback is incredibly valuable as it helps us understand where we need to focus our efforts. Rest assured, we are committed to implementing changes that will better serve our customers and provide a more satisfactory experience.

In the meantime, if there's anything else we can do to assist you or make this right, please don't hesitate to let us know. We truly appreciate your support and understanding as we continue to grow and improve.

Best regards,
Hampton Babies Support

Noté 1 sur 5 étoiles

Return issue and no responce

Return issue and no responce
this is so poor im trying to returns 2 items have sent 6 emails poor poor customer service
it certainly was not made clear i couldnt return
surely in this day and age companies cannot keep peoples money

18 avril 2024
Avis spontané
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Réponse de Hamptonbabies

Hi Shirley, I sincerely apologize for any shortcomings on our part. We strive to provide the best service possible, and I regret that we fell short of your expectations. On our email records we can only trace 1 email from you, which we did respond back to. Regarding our return policy, your feedback is invaluable to us, and we will take immediate steps to address your feedback with out team. Thank you for bringing this to our attention, and please feel free to reach out if there's anything else we can assist you with. - Hampton Babies Support

Noté 4 sur 5 étoiles

I recently had a good experience with…

I recently had a good experience with Hampton babies. Despite encountering sizing issues with the shoes I purchased for my granddaughter, their customer service was very accommodating.
Although they typically have a strict no return, no exchange policy, they kindly made an exception and issued a credit for the order.
Thanks for their exceptional service and gorgeous offerings, I will definitely be a returning customer. Highly recommended!
Their professionalism and service were truly commendable.

5 avril 2024
Avis spontané
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Réponse de Hamptonbabies

Thank you for your review. We appreciate your support!

Noté 2 sur 5 étoiles

I unfortunately my experience with…

I unfortunately my experience with Hampton babies has been bad due to shipping issues. I do love your items and I would have purchased again but there has been a problem after another problem with the shipping. 2 items arrived one month after the order while the third is not arrived yet and they sent me the refund. It is a real pire

22 mars 2024
Avis spontané
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Réponse de Hamptonbabies

Hi Daniela, I sincerely apologize for any shortcomings on our part. We strive to provide the best service possible, and I regret that we fell short of your expectations. Your feedback is invaluable to us, and we will take immediate steps to address the issues you've encountered to ensure they don't happen again in the future. Thank you for bringing this to our attention, and please feel free to reach out if there's anything else we can assist you with. - Hampton Babies Support

Noté 5 sur 5 étoiles

The products are awesome the quality is…

The products are awesome the quality is second to none and he overall service you get is brilliant so easy to buy from and delivery is quick we love buying from Hampton babies

7 janvier 2024
Avis spontané
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Réponse de Hamptonbabies

Hi Andy, Lovely to hear, Thank you for your review! - Hampton Babies Support

Noté 5 sur 5 étoiles

We have already placed several orders…

We have already placed several orders with Hamptonbabies and are completely satisfied every time. Parcels arrive quickly in Germany, within 10 days. Items are neatly packed in branded bags. The items are high quality, neatly sewn, very beautiful and stylish.

28 décembre 2023
Avis spontané
Logo de Hamptonbabies

Réponse de Hamptonbabies

Hello, Thank you for your review! - Hampton Babies Support

Noté 1 sur 5 étoiles

Købte en flyverdragt baby

Købte en flyverdragt til min baby på 10 mdr i en størrelse 12 mdr. da jeg får den hjem og prøver den på min søn er den alt for lille og svarer ikke til en størrelse 12 mdr. jeg skriver det derfor til deres kundeservice men får ikke lov til at sende den retur

29 novembre 2023
Avis spontané
Noté 5 sur 5 étoiles

This company is just amazing

This company is just amazing. Really good quality jackets were purchased. They look like they’re designer label and look similar to Canada Goose.
I made the mistake of putting my twins in the jackets in a downpour and the jackets got a little damaged. I messaged them and they gave me store credit to the value of the jackets when they didn’t need to. It was my fault. And they replied within hours. Just amazing customer service … above and beyond!

10 novembre 2023
Avis spontané
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Réponse de Hamptonbabies

Thank you for your review. We appreciate your support!

Noté 5 sur 5 étoiles

Very nice models and good quality all…

Very nice models and good quality all items, that I have from Hamptonbabies shop🍀🥰 beautiful colours and materials🧚‍♀️

12 octobre 2023
Avis spontané
Logo de Hamptonbabies

Réponse de Hamptonbabies

Thank you for your review. We appreciate your support!

Noté 5 sur 5 étoiles

Davvero belli

The items I ordered were perfect in size, fabric and delivery (to Italy). I really recommend them. I loved them too much .

2 octobre 2023
Avis spontané
Logo de Hamptonbabies

Réponse de Hamptonbabies

Thank you for your review. We appreciate your support!

Noté 5 sur 5 étoiles

I absolutely love Hampton Babies

I absolutely love them and they are made from a really good material.
The things I got from Hamptonbabies are still my kids favourite. Washed them many times and they still look like new.

1 août 2023
Avis spontané
Logo de Hamptonbabies

Réponse de Hamptonbabies

Thank you for your review. We appreciate your support!

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