Ham Radio Outlet Avis 4

I ordered a paid for a radio with a stated software version. The radio I received today had the incorrect software. The invoice and packing slip have the correct radio version name. But the sticker on the box has the incorrect name. Now I have an expensive paperweight. The radio manufacturer refunded my money after a month. Now HRO took my money and states the person who sold it to me is out till the end of the week. Employees need to be educated on items they sell. Will not be giving my money to HRO again.

I purchased a radio and had to return it. They made that process easy, but charged me a 20% restocking fee, as opposed to the 15% I had expected and which is published on their site and paperwork. I reached out to the National Sales Manager and he couldn't be bothered with the math. I teach high school math and asked another teacher to run over my figures and they agreed I was taken for an extra 5%. This wasn't my first purchase with HRO but it will be my last. Not only do they falsely advertise restocking fees (in an era when restocking fees are almost never implemented in the first place) but they also reject black and white factual data.

Love HRO they are always helpful and you can always contact them on phone, social media platforms and they answer your questions etc.

73 de WC2F Miguel

What can I say I have been shopping at the Milwaukee location since that location was Amateur Electronic Supply (AES) and that's a long time.

The name may have changed, but their helpful staff and all their staff is hams themselves are all still very honest and helpful

Talk about a big help with technical stuff that only other hams know about.

They even repaired my 30 plus year old radio (at least thats how old I think it is) Yaesu FT-890. (But that was a few yrs ago now, but it still works strong today)

It kept drifting off receiving frequency and staying on transmit frequency.

They had it fix in a couple of days and they never tried to talk me into them new fancy radios with that SDR stuff. I'm just old rag chewer and Code user. Thats all I need and I'm good with my older gear.

But I love their book selection, they got everything. From building simple stuff for kids to build to a antenna building design books and so much more.

Every time I make the 3 hr drive to Milwaukee. The staff always makes me feel like I'm at home.

I never go home empty handed either. Like I was there on Black Friday 2022 and my son just got his technicians and I got a Yaesu HT for Christmas.

See you at Superfest
Thanks HRO for being there