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Lisez les avis des autres

Noté 1 sur 5 étoiles

These guys are frauds when it comes to customer service. They don't respond and don't entertain defective products. They don't follow their own guidelines. When you try to contact customer service for... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I contacted Mr Zameer placed order three times all three times I had great experience. I received my packages in good order. I was updated regarding production of my items in timely manner. I recommen... Voir plus

Noté 5 sur 5 étoiles

I ordered 6seater dining table with chair and I am really happy with the purchase. The design was exactly as shown in the picture. Their customer services are also good, they made sure to provide upd... Voir plus

Noté 5 sur 5 étoiles

My experience with Handicrafts Town has been undoubtedly great. Their after sales team has been very cooperative and helpful. I am fully satisfied with the products and their quality.

À propos de l'entreprise


Coordonnées de contact

3,9

Bien

TrustScore 4 sur 5

86 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 73 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

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Noté 1 sur 5 étoiles

These guys are frauds when it comes to…

These guys are frauds when it comes to customer service. They don't respond and don't entertain defective products. They don't follow their own guidelines. When you try to contact customer service for return They try to manipulate and play games. I've filed a grievance on consumer forum. Will recommend not to buy from them. Rest your money your choice burn where ever you want.

3 février 2026
Avis spontané
Logo de Handicraftstown

Réponse : Handicraftstown

Hi ketan

We have a procedure to resolve customer's complain, you need to contact the support team and they resolve the issue we already shared the no. with you but you didn't call and when we tried to contact you didn't respond,
we are here to resolve the issue not to satisfy your ego,
if you really wanted the resolution you must have contacted the team and they must have helped you out like other cust but you prefer to abuse on social media instead of contacting the team
if still wants resolution kindly call
18008896779
9286851466

Noté 5 sur 5 étoiles

We being a into interiors having our…

We being a into interiors having our own firm n specialization in design n aesthetics we highly recommend there products as they really add life to the area and do make a statement in styling the space...
There products r really good n r hving good quality n designs
They match our space🙂
Thnx Handicrafts town for such good products.
Keep the good work
Kudos..!!👍🏻

5 janvier 2026
Avis spontané
Noté 1 sur 5 étoiles

Very disappointing experience.

Very disappointing experience.
After committing to timelines and taking an advance, there was no delivery and no response despite repeated follow-ups and a lot of patience from my end.

Lack of communication and delay at this level feels extremely unprofessional and misleading. I finally had to cancel the order and ask for a refund.

Sharing this so others can be cautious before placing an order. Transparency and timely responses matter.

2 février 2026
Avis spontané
Logo de Handicraftstown

Réponse : Handicraftstown

first of all really sorry for the inconvenience
on 7th of jan we received your order and when team called for the address verification your self cancelled the order as it was taking more time as per your schedule,

after that on 20th jan your self asked to dispath this and we started the procedure to dispatch the console on 24th jan it was dispatched and tracking details was shared with you.

your each msg were answered and each call is answered what ever we received in working hours

Multiple times we called you

8th jan
19th jan
20th jan
24th jan

missed your call on 24Th jan as you called us in non working hours at 7:14 pm and responded back to you on the next woking day

we have shared all the timeline of your order and now you can check were you respnded or not

Still we take your compliment as feed back and will try to more attentive.

Thank you

Noté 1 sur 5 étoiles

Worst product and response

Single star wasn't my choice if possible I would wish to give them -10 out of 5. They are cheaters, non responsive, lazy, , quality job they don't know, I doubt they have their own fabrication workshop, I am sure they subcontractor the works.
My order until advance was grabbed by the person mentioned as Owner owing mobile number 9193356036. Since then he never responded over voice, after several calls he left a message to contact their customer care team, a lady who doesn't have any information about the order and given technical details. My order was for dinning table base and dimensions was clearly mentioned during order and advance payment. They promised to deliver in 12 to 14 days. After 12 days when I contacted them they started ignoring calls and later after attemps from different number I was told that, the fabrication will start tomorrow and they will share the photos soon. That soon never came until I keep them calling everyday. Note; I got evidence of everything I am mentioning above. I won't recommend to anyone to buy any product from "Handicraft town". You will definitely regret. Waste of money. If anyone are interested to have more details of my review feel free to comment or share your WhatsApp number. I'll share the chat details, photos of worst product and the worst output.

11 décembre 2025
Avis spontané
Logo de Handicraftstown

Réponse : Handicraftstown

before 1 month you were running from pillar to post for dining table base and no one were there to make a base for you as you already had top in particular size,

you contacted us and insisted us to make base in customised size and color as per your requirement,
and we did

you dont understand the simple procedure of of presale and after sales service, sales team took your order and forwarded to the after sales team and a direct no. was shared with you to communicate with the after sales team still you were making unnecessary calls to the sales team multiple time we request you to contact after sales team as they have the real time information

problem is still you people are living with colonial mindset where you think others are slave for you and you can call them in non working hours and you can misbehave with them even there is a lady on the call.

this is not the problem of you most of the people can stand out of the big brand's store and wait for hours happily but when goes to the local shop then they wants all things immidietely and if there is a bit delay than the patience is gone.

still we deepely regret for the inconvenience thank you for your feedback and best of luck

Noté 5 sur 5 étoiles

Quality Product and great customer service

I contacted Mr Zameer placed order three times all three times I had great experience. I received my packages in good order. I was updated regarding production of my items in timely manner. I recommend handicrafttown and hoping to order more items for my parents house too. Thank you guys you are doing amazing job.

17 octobre 2025
Avis spontané
Noté 1 sur 5 étoiles

Pathetic customer service

Pathetic customer service, won't arrange a pick up.

1 décembre 2025
Avis spontané
Logo de Handicraftstown

Réponse : Handicraftstown

on 26 nov we received a mail from iqra ji
on 27 nov we replied and asked the reason for return
after that we did not receive any reply from iqra ji
Today on 1-12-2025 on 12:30 PM we received your mail and on 12:36 PM we replied you back and after that we are in contant touch with you and here you are posting review for pathetic customer service,

so what shoould we do to improve our cust service ?
even after such prompt response has not satisfied your ego so what more you want,
need your valuable feedback.

Noté 1 sur 5 étoiles

Just fraud 100% nothing else

11 novembre 2025
Avis spontané
Logo de Handicraftstown

Réponse : Handicraftstown

Mr. Vijay kumar sharma stop posting fake reviews
you post negative reviews about other brands
delet this fake review other wise be ready to face consequences about your brand

Noté 1 sur 5 étoiles

Handicrafts town is a fraud website

Handicrafts town is a fraud website. I have ordered a center table from their website. They took the advance for the center table and promised me to deliver the product within 15 days. Its been more than 30 days, they are not responding to my messages, also they have shown the sample product image to me which has poor quality than shown in the website. I have lost my advance amount as well. I could ordered it from some reputed website instead.

11 novembre 2025
Avis spontané
Logo de Handicraftstown

Réponse : Handicraftstown

really sorry for the inconvenience sir
kindly shaqre your otrder details as we are unable to find your purchase records

reminder- 14/11/25

hello Akhsay ji
kindly share the order details as we are unable to find any purchase record

Reminder - 3-12-2025
kindly share the order details otherwise delet this fake review

Noté 1 sur 5 étoiles

Absolutely pathetic service

Absolutely pathetic service. We ordered a centre table and even after 2 months , they could not deliver it. Big talks and no work. Everytime, we enquired, they will say the table is in the making.

Order no 9915. Received refund finally after almost 2 months.

Please check , I have replied to your response. I have shared the order details.

25 octobre 2025
Avis spontané
Logo de Handicraftstown

Réponse : Handicraftstown

Hello Anu ji
kindly share the order details as we are unable to find your purchase records

Hello Anu ji, we are still waiting for your replay, kindly share your order details as we are unable to find your purchase records

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