Happy Motor Finance Avis 

Very happy with the service I got from them. Was able to finance the bike I always wanted. Would definitely recommend them to anyone.

Yaz was a great help in finding my new vehicle! Really happy with it!

Really Helpful & Quick Service . Yaz is really helpful & goes above & beyond to sort everything for you. Thankyou Yaz for all your help you have been a star 🌟

Yazij was brilliant found me a car in my area sorted everything out just waiting for delivery soon as new service has been done delivery will be made brilliant thanks yazij

Amazing company and even more amazing agent Yazid Boukas,best of the best,he done very good deal for me and saved a lot of money 👍👍👍👍👍

This was such a big decision for us as we don’t get finance much particularly for such a large amount. We dealt with the same person Leon and he answered all our questions and there was a lot! He was polite followed up everything kept us informed . I am really impression with the high standard and prifessionalism

Fantastic,I struggled to get finance as a lot of companies go on credit score alone etc but this company(Matt)was exceptional in securing a deal, they go above and beyond thankyou Matt

A big thank you to Yazid who helped to finance my van
was updated every step of the way! Thank you so much

A big thank you to Yaz who helped to refinance my car, was updated every step of the way! Thank you so much 😊

Would highly recommend Happy motor finance! Excellent service from start to finish. Thankyou so much Kirsty!

Just sorted out my Finance with Happy Motors and the service was incredible! My account manager Kirsty was super clear on the process and what is involved, friendly and happy to answer any questions I had

Excellent process from start to finish. My broker Aaron was efficient in executing my purchase. Very patient as I could not make my mind up, we got there in the end and everything from start to finish went smoothly. I would definitely recommend Happy Motor Finance to anyone wishing to purchase a vehicle. There are no hidden points very honest and will work thoroughly in executing your finance. Everything he told me exactly happened. Great job Aaron ☺️☺️

I applied for an HP loan for a car to which I was originally declined. I was then contacted by Kirsty and was told that they had found a lender that would be prepared to go ahead, but it was at an enormous APR rate of 20%.

After agreeing with the preliminary rate, she said that I needed to verify my income with them and sent me a link to share my bank accounts to which they approved and said I verified it.

Hearing this, I was led to believe that everything was going to go through smoothly since I have no issues on my credit report, and so I started viewing cars in person.

I was asked to send through the cars I was interested in so they could calculate what deposit I needed to put down. One of the cars had an deposit of £8000 compared to £3000 for a car that was £2000 cheaper so it didn't make much sense.

After finally finding a car I was interested in with an appropriate deposit, I then put down a deposit to reserve the car. After doing this, I was then told to submit some basic identy details. One of the basic details I had to set up was setting up a direct debit from my bank.

They declined my account twice without disclosing the reason, so then I used another account which was pending. After a few hours I asked is there anything wrong and was told they're just behind. So I assumed that maybe the next day everything will be sorted. Kirsty told me that she'll update me tomorrow which she never did so I messaged her and didn't hear anything back

2 days later, she then responded telling me that my application is going through further checks because of FCA requirements (randomly picked out) apparently. She reassured me not to worry about this and was vague in how long this could take when I directly asked her how long can this process typically last for.

I was then told I need to verify my documents again because they "errored"
At this point, I knew something wasn't right, so l just waited again patiently. I then checked the Autolend website link myself and was it showed that my application was rejected.

I contacted her asking if that was the case and I was told that the lender didn't disclose why and the are "sorry".

In future, don't lead people on thinking they have been approved by a lender when we clearly haven't. Communicate the situation accurately and be transparent about keeping us updated throughout the process.

Things to note;

I checked the finance documents, there was a charge of £500 for using their services which wasnt declared by kirsty herself but in terms and conditions and the finance agreement. The APR rate was also increased to 22%.

Kirsty shown patience delivered on her promises and held my hand through the mindfield of middlemen brokers and dealerships
Would deffo recommend Happy Finance and especially Kirsty Mc ..
An old wise man once said "we don't make pencils with rubbers on the end for nothing! "
We all make mistakes well not today Happy Kirsty you smashed it 💪
Thank you so Much
Paul Mcfarlane
***** 5 🌟

Aaron was amazing he helped me through the whole process of getting my car sorted, kept me up to date on everything constantly couldn’t of asked for a better person to help me, he went above and beyond. Extremely greatful x

HAPPYMOTORFINANCE IS THE BEST

A big thank you to everyone in Happymotor Finance especially Kirsty, she has been so helpful throughout, searching for cars and contacting dealerships on my behalf.
Highly recommend and I will use again
Date of experience: 31 January

Aaron was a great help!

He found a car that met my requirements and talked me through everything and answered all of my questions promptly. Would highly recommend!

Could not recommend Happy Motor Finance enough. Kirsty has been so helpful throughout, searching for cars and contacting dealerships on my behalf. She has gone above and beyond and made what could have been a stressful experience a walk in the park. Would definitely use again. Highly recommend

Leon was absolutely brilliant super fast 💨 excellent service really happy with my new car

Aaron from happy motor finance was very helpful and provided excellent customer service great company to deal with and go out of their way to make the process smooth and easy.