Harman International Industries Avis 

DO NOT ORDER SCAM COMPANY!
They lablel packages with incorrect addresses on purpose and then have them shipped back to the ware house where they then claim to have not received it back and wont refund your money. Company needs to be put under investigation for fraud.

Nie wieder Harman! Ich habe einen hochpreisigen Lautsprecher gekauft. Der funktioniert nicht wie er sollte. Ich habe die Mängel angezeigt. Als erstes musste ich sinnlose Tests durchführen, die natürlich nichts bewirkt haben. Danach zur Prüfung und Reparatur eingeschickt. Das Servicecenter hat nichts gefunden. Kundenservice versucht nun mir einzureden, dass es kein Bluetoothlautsprecher ist, der zur Ausgabe von Audio entwickelt wurde, sondern nur für Musik von Streaming-Diensten. Noch dämlicher kann man die Kunden echt nicht verarschen. Ich habe erneut Nacherfüllung oder Ersatz gefordert und vorsorglich den Rücktritt vom Kaufvertrag erklärt. Mal sehen was als nächstes passiert. und Kundenservice scheint das Feedback für sich selbst auszufüllen. Ich wollte denen heute Feedback schreiben, nur war das nicht möglich, da ich angeblich an der Befragung bereits teilgenommen habe und zwar an allen drei. Also spart euch den Ärger und kauft wo anders ein. Produkte und Support unter allersau! Nie wieder!!!!

I ordered new ear pads (oval) at jbl.se for my daughter's headphones (JBL Tune 720BT). No instructions were included on how to remove the old ear pads and installing the new ones. I contacted Harman (owner of JBL) via chat. The "agent" couldn't help me and instead escalated the matter to a product specialist for further assistance.

The next day, I received an email from the same person with instructions that later turned out to be incorrect. I tried following them in reverse to remove the old ear pads, but without success. I then replied, asking for clarification. A new email arrived with a link to a YouTube video, not uploaded by JBL or Harman though. It was for the Tune 500BT, which has round ear pads and are mounted differently than the ones on the 720BT.

I responded again, asking if they were serious and if they even knew what the ear pads for the 720BT looked like. Nearly 3 weeks later, I still haven't received a reply. I eventually found several YouTube videos for the 720BT myself.

Ich habe einen Artikel zu spät erhalten, somit die Annahme verweigert und die Ware zurück schicken lassen. Seid einen Monat warte ich nun auf die Rückerstattung meines Geldes, doch ich bekomme immer nur scheinheilig Ausreden. Habe jetzt Paypal eingeschaltet, die werden das dann hoffentlich richten.

Keine Ersatz Ohrpassstücke zusendbar.
Mit dem Argument, der Kauf liegt 30 Tage zurück?
Die Kontaktaufanahme ist mühsam, weil man Formular suchen muss.
Abschließend bekommt man eine negative Antwort.

I ordered some headphones and paid promptly. The website said it would be delivered in 1-2 days. A week goes by, nothing, no communication, I only found out that the item was on its way back to their depot when checking the package tracking on PayPal. I've emailed them asking for help, no acknowledgement, no response. Then I emailed them again asking for a full refund.... Still waiting. AVOID these charlatans!

If I could do 0 stars I would, both Harman international and JBL. Such a scam service, I didn’t receive my £160 speaker and they are refusing to send it to me, MONEY DOWN THE TOILET!!! PLEASE DON’T BUY
I will be going to head office to report this and trading standards because with this cost of living, I’ve got nothing to lose.

This company is deeply disappointing. They don't bring much value, as they merely resell products made by others. Their existence feels unnecessary, especially given the poor leadership practices. Senior management seems to rely on favoritism and connections for promotions rather than merit or skill.

Ordered a microphone, never arrived. Already more then 3 weeks trying to get my money back... whitout result.

Trash. Didn't receive my order.

Ik had mijn JBL koptelefoon gekocht bij een actie in de supermarkt. 3 jaar later kwam het geluid van mijn koptelefoon slechts nog langs de rechter kant. ik nam contanct op met de klanteservice en zij deden er alles aan om mij verder te helpen. helaas had ik mijn aankoop bewijs en het serie nummer niet meer waardoor ze me niet konden helpen. Omdat ze me niet verder konden helpen ontving ik een kortingscode waarmee ik een nieuwe ( betere) koptelefoon kon kopen. zo kon ik een kotelefoon ter waarde van 57 euro voor slecht 45 euro kopen. ze konden mijn probleem misschien niet oplossen maar zel waren heel vriendelijk.

DISGUSTING SERVICE- DON'T USE.
Order placed 10 November and payment taken. The confirmation email advised delivery would be 1 to 2 days but the goods were never delivered. Harman refused to resend the goods, despite their courier company not even attempting to deliver to me. They failed to fulfil our consumer contract, but refused to give me a refund until they had received the goods back in their warehouse. This has been going on for nearly two weeks. Very unhappy.

I won a discount on JBL headphones through a promotion at McDonald's. The headphones were pressing into my son's ears and I have not been able to return the headphones for 20 days. Harman, the company that handles returns, is stalling and won't send a return label. They sent a label 3 times with a picture of batteries and said it was a shipping label I don't understand anything. When I rang them they said they needed time to sort it out and didn't answer.

JBL HDI 3800 floorstanding speakers. I still haven't received a response from Harman.com about my JBL speakers. I am so unhappy with them that I might just put them in a closet so I don't see them anymore. I see the JBL brand all over. In my opinion, they are not high-quality products. When your shopping electronics you should not be considering JBL.

Ich habe den JBL-Kopfhörer bestellt und hatte Probleme mit DPD, aber Yendi hat alles im Vorfeld kommuniziert und gelöst. Bester Kundenservice!

Awful product, worse customer care. A catalogue of errors, repeatedly had to contact their so called customer care. Returned product (fiendishly difficult), no communication. Still haven’t refunded me despite multiple communications.

*******AVOID*****

Like many others writing reviews I also have had a terrible experience with the warranty and don't recommend going for these products.

They say it has to be a manufacturing defect which is almost impossible to prove if the damage is physical. There products aren't durable and the customer service team sound so sad and aren't bothered at all

Wir hatten defekte JBL Kopfhörer reklamiert da diese nach kurzer Zeit einseitig defekt waren
Kundenservice per mail immer kontaktbereit,kostenlosen Retourecode zugesendet bekommen.Zur UPS Station gebracht und in kurzer Zeit neue zugesendet
bekommen.Kundenservice sehr nett und hilfsbereit.Danke fpr die unkomplizierte,schnelle Abwicklung.

Retoure erfolgt, mit Abgabeleleg, trotzdem wird keine Rückerstattung gezahlt,ich werde nie wieder dort etwas bestellen!Kundenservice ist der schlechteste den ich in 40 Jahren kennenlernen dürfte!

I notice that all the Harman sites have bad reviews.. well I brought a pair of JBL BT510 headphones for my daughter for Christmas and two months in of light use the volume down button is stuck and they wont power on. As they were out of the Amazon 30day returns window I contacted Harman directly as they say they come with a 1 year warrenty. At first I was impressed with the speed of the response from the first email I sent at mid day on Sunday, after a few email exchanges on things to try they suggested that I contact who I brought them from [Amazon], when I explained that they had fallen outside of the returns window and I would like to send them back under the 1 warrenty complete silence.. thanks for wasting my time Radouen. I'll not be recommending your products or purchasing from you again.

Thankfully Amazon have agreed to take them back for a full refund! At least someone has customer service right.