Received my meat in good condition on unpacking my purchase I examined every packet of the various meats included, and there were just about all of the most bought meats. Beef, Pork, Chicken, and Lamb... Voir plus
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I ordered a pack of 5 joints for £60 which never arrived, I was contacted by delivery co. the meat was still in their depot saying they had no address ? I contacted Harpers but unfortunately they do... Voir plus
L'entreprise a répondu
Brilliant butchers have used for many years and have always been happy. I recently used for meat hamper for Christmas I paid £20 deposit online and picked a date for pickup I went on the day picked... Voir plus
This is my 4th or 5th hamper, ex midlander, so alway brought from Bilston market. Now I'm in Wales and get it delivered within a few day. Normally order Friday, I receive Tuesday, still fresh and cold... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Harpers is a small family run business which is well known and respected brand throughout the Midlands, whilst still maintaining the down to earth family run business approach.
Coordonnées de contact
38-39 Bilston Indoor Market, Bilston, WV14, Wolverhampton, Royaume-Uni
- customerservice@harpermeats.co.uk
- harpermeats.co.uk
4,9
Excellent
587 avis
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ORDER NOT RECEIVED CUSTOMER SERVICE IS DISGUSTING
My elderly Mom made an online order and missed off her house number. Harper Meats still continued to send out the £60 order with just a postcode, debit my Mother's account and with insufficient address details the courier did not deliver the meat. After stringing us along for two weeks, they issued a letter to say it's not their problem or the couriers and their automated system of not having any quality check of address details prior to sending is the normal! I don't think so. This company have NO customer service skills, lack any empathy and are downright rude. I wouldn't advise anybody to order meat online as if anything goes wrong they won't want to know.
30 mars 2023
Avis spontané
Réponse de Harpermeats
Hi, in the interest of full transparency here is the letter in question:-
Ref: Order No. #14014
J********* / A**************
I have been asked to review your issue, so I have gathered all the relevant details and below are my findings: -
An order was placed on the March 30th which unfortunately did not contain a correct postal address, no road name or house number, you have inferred that our system is at fault for allowing this order to be placed, unfortunately our online system is powered by Shopify, a market leading platform that is used by millions of users worldwide. I unfortunately cannot agree with you that the system is at fault, it has clearly defined fields that require the customer to fill in all the required information.
Once the order is placed a confirmation email is sent to the customer to allow for the information supplied to be checked and confirmed and to allow sufficient time for amendments to be made if you deem that any of your information is incorrect, please see the system data confirming this email was sent: -
March 30
• Order confirmation email was sent to J******* W******* (w*******************co.uk).
2:55 PM
Due to the workload and amount of orders we receive our system is completely automated so obviously the data is used to print labels and is also accessed by the courier service for their delivery schedule so unfortunately any incorrect information is passed through the chain and it was only at the point of deliver that the courier notice that there was no valid delivery address, at this point they flagged it as an “address check” but unfortunately took no further action. Feedback from the courier service indicates that this is normal procedure, and the driver did not break any guidelines, so they are taking no responsibility for this problem.
After reviewing all these facts, unfortunately I must take the same stance and state that in this case neither Harper Meats nor APC courier service was to blame for this issue.
Having said this I feel that as a good will gesture from Harper Meats we will offer you a 25% discount on your next order.
Regards
HARPER MEATS
HOME DELIVERIES
Bilston Market
WV14 0DN.
brilliant meat and butchers
5 avril 2023
As always great value and quality.
2 avril 2023
Good quality meat and chicken
Box after box iv never been disappointed with the cuts of meat or the freshness. Always good quality.
30 mars 2023
BAD EXPERIENCE VERY DISAPPOINTED.
I ordered a pack of 5 joints for £60 which never arrived, I was contacted by delivery co. the meat was still in their depot saying they had no address ? I contacted Harpers but unfortunately they don't seem to want to know although they had the money out of my bank account they don't contact me by phone or email. I am a 77 yr old pensioner, it has left me worried and disappointed.
Janice Williams (Mrs)
29 mars 2023
Réponse de Harpermeats
Hi, as mentioned in our reply to you earlier today you placed an order but only included your postcode, so unfortunately the courier service was unable to deliver you parcel with just a postcode as a reference. We explained that due to the bank holiday we will be unable to contact the courier service until next week and we have contacted our accounts department to review your issue but when you supply insufficient information I can't see how you expect us to deliver your goods. We will reply asap as mentioned in our earlier message that we sent to you.
regards
Harper meats.
Good fresh meat at a good price
17 mars 2023
Second to none delivery food was astonishing
What can I say
🤷♂️🤷♂️🤷♂️🤷♂️🤷♂️
Meat is the best for a big time in the midlands tried others but can’t match the quality
21 mars 2023
I would recommend harpers meat very…
I would recommend harpers meat very fresh meat good quality.
13 mars 2023
Good value great meat fast delivery
4 mars 2023
Great meat @ great prices
The banter is nearly as good as the meat. Never had a bad deal, more often had great deals.
6 mars 2023
I have been ordering from this company…
I have been ordering from this company for a while now.
it's always delivered within a few days and packaged very well. The products are of the highest quality and are excellent value for money.
12 février 2023
Beautiful meat..always excellent…
Beautiful meat..always excellent quality..no problem to order..delivery on time..Thanks again guys..
25 février 2023
We have always been very happy with…
We have always been very happy with Harpers, the meat is excellent, delivery service is impeccable , we have not order since before pandemic, but wow the deals are amazing and definitely worth the money, Will definitely carry on ordering from Harper Meat . Thank You
24 février 2023
Great quality meat
Great quality meat. Super fast delivery time. This was my third order. All have been of a high standard.
21 février 2023
excellent quality and value for money
excellent quality and value for money, i would be happy to recommend Harper meats
22 février 2023
Great value..good delivery..was kept up…
Great value..good delivery..was kept up to date..quality food..
21 février 2023
Good quality meat all the time every…
Good quality meat all the time every time,never once have I had anything bad from them
14 février 2023
Great meat very good quality and excellent value 1
Have never had any problems with your company good customer services relating to the delivery and quality of the products 👌
15 février 2023
Great Quality - Fast Delivery
Great Quality meat as always - Fast Delivery and well packaged to keep everything fresh. Such a large selection.
17 février 2023
Acceptable
Would like to see more variation of boxes and an improvement in the construction of sausages, bacon excellent, chicken fillets good, gammon good, ribs very good, pork shops and belly pork not as good.
8 février 2023
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