I booked in for the free design service on Saturday 9th November 2024. We met with Stacey who spent over 2 hours with us in the show room going over our upcoming renovation plans. We went through in detail our architect drawings which included the space for a new kitchen, bar area and utility. At the appointment, we had our 2 children with us, one of which was just a few months old so it was a lot to sit through keeping them entertained through the appointment but we continued knowing we should get a good gage of potential cost and a draft design. We followed up, at Stacey’s request with the measurements and plans on email so the draft kitchen design could be drawn up.
Since the appointment, we have been completely ignored by Stacey and her colleague Aaron. We sent emails on 17th December and again on 6th January asking for an update and if a draft copy of a design was available and they have both failed to respond to the emails. Having spent the afternoon going through the plans and hoping to see if a Harvey Jones kitchen was for us, it’s disappointing that the level of follow up and customer service failed to deliver. The reason for the review today is because I received another marketing email from Harvey Jones offering the free design service, and it prompted me to leave the review about our experience and the failed response and service from the team in Marlow.

We have since decided to move forward with a fully bespoke handmade kitchen, bar, utility, boot room and media room with another supplier.

The service from Stacey and the Harvey Jones team was outstanding. Stacey consistently supported our decisions and ideas, making each visit to the Marlow showroom a pleasure. Our kitchen project progressed smoothly from start to finish, and the result is fantastic. We highly recommend Harvey Jones.

We really did not realise how complicated it is to design the perfect kitchen until we met Hagar.
She is just revising the final design to meet our ever changing individual requirements.
It is not just Hagar but all her other colleagues at Harvey Jones who we have liaised with – Stacey in our local Marlow Showroom, Rosheen at the Islington showroom (where we visited to look at a full display of our chosen Arbor design) and Jenny at their head office have all been so supportive and helpful with advice.
Hagar is true professional who has guided us through this process with patience and humour and we just cannot wait to see our dream kitchen installed.