Harvey Nichols Avis 

Bought a £166 Armouroud parfum. The packaging was shocking, plastic ripped. It looked like a Sunday market product. The box was already opened. Won’t recommend anyone to buy from them. Total scam

If you buy processed food or drink online just have in mind that Harvey Nichols can send you products with 2 weeks shelf life, but as a customer you don't have the right to make a return, even if the UK law is saying that you have the right to return anything bought online ( unless it is freshly made food )

I have cancelled the order and returned as soon as I received the parcel because I can't gift chocolate to friends and family that is out of date!

They have returned back ( minus 2 boxes of chocolate to cover shipping cost - because what would be different reason they haven't returned all I send back? )

Unfortunately I see them as very unprofessional customer service

If Zero stars were an option for Harvey Nichols customer service they would received. Zero is the total of the product I received. Zero is the amount of help I have received. I appreciate they need to investigate where the goods have disappeared too, but that is not my problem.
Just get fobbed off day after day.
Absolutely appalling, I am off to trading standards!

WORST RETAILER IN THE UK
The poorest retailer in the UK. They lost my order, their customers service is rubbish and you cannot even reset your account on their website. Selling luxury goods and they have no idea where my products are????? Do not waste your money with them. There are better and more trustworthy retailers such as Net-a-Porter, Harrods or Selfridges to shop at! Stores like Harvey Nichols should be CLOSED!!!

It’s not the first time that highly sought bottles of whisky are oversold on the website, causing a massive cancellation of orders. It begets disappointment and frustration for we think we have secured our prize, only to find out later we didn’t. This purchase was made almost a week ago and so far, no refund was issued, despite me calling customer services last Monday to check the status and request it to be done. No emails to why it’s taking so long, no appreciation for customers. Absolute mockery.

Online works a treat, whilst you don’t need to speak to a human. Slick, quick and well delivered

Once you need help, no one answers the phone or replies to emails - and when they eventually reply to emails / standard replies and no help

Went into the Manchester store a couple of weeks ago looking for something different regarding perfume.On this day a lovely young man with dark hair couldn’t do enough to help me and my Daughter not at all pushy he give 100 percent service infect he is now our go to Person for when we need help with gifting for friends and family thank you for your help

They sell real fur which has been very cruelly taken from live animals. I won't be shopping there!

Went in store in Manchester shop and got told very directly after I’d asked if this seasons pieces were still to appear in the shop by a staff member. The staff member explained they don’t have seasons! Who at first asked if they could help but came out with this: “If I was into designer goods that I could shop elsewhere at spinningfields, or other well known designer stores.” Looks like they don’t need customers.

Second time i have ordered online, first time they sent wrong size, replaced and left the security tag in the replacement. This time I ordered S and they sent XXXL. Still waiting for Customer Services to respond best part of a week later.

I strongly suspect a team of monkeys randomly throwing garments into packets would get more right than Harvey Nicholls online!

I normally shop at Harvey Nichols in store however due to one not being close to me I decided to order a gift online for my mum. I ordered a pair of Gucci earrings and although they arrived in a timely manner (albeit still Charging £5) they were sent in a cheap plastic covering with no box. Almost £300 for earrings but no box. You could expect something like that from the likes of Zara (in fact they’d probably give you a nice pouch) but not Harvey Nichols. Without the box I’d question the authenticity of this item and I advise anyone considering shopping here to go direct to the brand and spend your money elsewhere. I have advised my friends and family not to shop here in the interim as await response on getting a box sent out.

Have to say how disappointed I was with Edinburgh Harvey Nichols. Menswear has morphed into a sort of expensive JD Sport with endless racks of puffa jackets etc. I went in hoping to buy a good quality jacket, shirt, trousers etc for a summer wedding and they had zip. Not entirely sure who the shop is for anymore, but clearly it’s not me!

Placed an order and was told I would receive the item within 3 working days, sadly I am still waiting.
First time ordering for you and will definitely be the last.
Don't quote a delivery time scale if you are unable to meet it!

There online service can be a bit hit or miss but in store the staff are brilliant. Always get the help I need and good packing. Philip on the Christian Dior counter is always helpful and always greet with a smile. Always a better idea to go in store.

Appalling treatment by Harvey Nichols have shopped with them for 20+ years but never again.
Ordered a gift to be delivered, received email and text with delivery day details. Waited in all day on delivery day finally gave up at 6pm and emailed them to be told my delivery day was a 2-3 day window from the day I was emailing, explained situation but no apology forthcoming, asked for an estimate of when parcel would arrive and received no communication. Was then sent a communication from Harvey Nichols asking 'what I was wearing???? Sent it back asking if it was an attempt at humour ....again no reply.
Following day I receive an email saying 'we are delighted your parcel has been delivered' and there was of course, no parcel anywhere to be seen. On investigation I find a 'DPD sorry we couldn't deliver card' from that morning. Further investigation finally parcel is found thrown in corner of the communal hall.
Further communication with HN no apology just 'delight' that I have my parcel... no thanks to them. Really a shocking experience but I had only spent 1800£ so maybe I deserved to be treated in this shabby way.

STOLE £200. FRAUD FROM HN and DPD.

When everyone goes shopping online HN doesn’t have a chance to survive with this kind of attitude to customers. Along with their friends from DPD.

I returned an item, they refused to refund and without any confirmation and my consent have sent it back. I was abroad at that moment and only by accident found out that the parcel was delivered and “singed by me” with misspelled last name.

Obviously when I came back there was no parcel. In HN they said I authorised them to leave the parcel (that I knew nothing about!) to leave next to the door and if I had any problems I should talk to DPD. In DPD said they cannot discuss this matter and I should go to HN, who in their turn said if I have any problems I should file a complaint with authorities.

Isn’t it a “wonderful” approach!? Will be going further. This is not that much about the money as about the attitude of not giving a “freak”about their customers.

Great online site and product range, their sales are excellent too. Only reason for not giving 5 stars is they charge delivery even when you spend a lot of money which is a bad for a luxury store...

Ordering gifts internationally is so hard but Harvey Nichols is now my go to! Ordered some gifts and left a gift message. To my surprise, they arrived beautifully gift wrapped. Couldn’t ask for more!

I had really bad experience with Harvey Nichols online shopping. First of all, the stock is not accurate. They only let you know that the products you have ordered are out of stock after you place the order.. And the worst part is that when I returned some products, they claimed they didn't received some items and refused to refund. It took me lots of effort to communicate with them and the customer service was just a time waster, I had to explain the issue over and over again. I don't think they do it intentionally, however they way they deal with it is just horrible. I believe there are only two possible reasons that the product were missing, either the box was broken and Royal Mail lost part of the items, or the warehouse staff who unboxed the parcel didn't see the tiny products and just trashed them with the wrapping material! Nevertheless, as an innocent and unfortunate customer, I had to pay for the loss!

Ordered a bottle of wine. Arrived in 2 days on a Sunday morning!
Packed nicely, won't even need a gift bag.