Harvey Norman United Kingdom - Flagship Store Merry Hill Avis 

Avoid Harvey Norman if you value good customer service. My disabled grandad ordered a fridge freezer on 11 July after being promised delivery in 7–10 days. Nearly three weeks later, we had received no delivery, no updates and not even a courtesy phone call.
When I contacted the store, I was promised a callback that never came. I then visited the store in person, where I was initially told the fridge freezer had arrived. Moments later, another member of staff informed me it would actually be another three weeks before delivery – with no apology or explanation.
My grandad has recently suffered a heart attack and undergone lung surgery, yet has been left without a fridge freezer and treated with complete disregard. We also paid £50 for delivery, despite there being no sign of a timely delivery service.
This has been an incredibly stressful and disappointing experience.

I found it difficult to locate the exact item I wanted - Bradley located the item and researched its specifications to ensure it was exactly what was required. He then quickly located a second item. A very professional, helpful personal service - nothing was too much trouble. Well done!

Precious really looked after us today and we placed an order with him. Thank you!

The lady was so helpful i explained what I wanted for my daughter who has adhd and anxiety we had the extra warranty for her aswell such a friendly lady we had a brilliant service thank you

Muhammed was very helpful when buying the tv from the merry hill store. He was knowledgeable and guided us on which TV best suited our needs.

Precious was the gentleman who helped us with our purchase he was kind knowledgeable and patient while we changed our minds a few times on which table and chairs to buy. He explained all the finances and helped with the measurement and finding the right table for us.
Definitely recommend him wonderful kind and knowledgeable man really appreciate him.

Ordered a cooker that was "in stock". 3 days later they phone to say its not in stock and delivery would be 6 to 8 weeks. Waited 8 weeks 5days and it didnt show up. Cancelled order.
Selling items they dont have. Poor communication. Dont respond to emails.

The purchase of a fan during one of our heatwaves was great. The fan is excellent. However, something went wrong with the purchase and it did cause me some work to rectify it.
But I have to say the service I received from the Manager, Steve, from the store at Sutton Coldfield and then from the Manager, Nikki, from the Merry Hill store was excellent. They both took the time and effort to put things right. I can’t praise them enough.

Wanted a new tv and had no idea about any of them . Young lad Jayden was so helpfull. Explained all about them. Even carried it to the car.

I had a fantastic experience purchasing my Apple Watch from Harvey Norman Merry Hill. The Online Team was responsive, professional, and kept me informed throughout the process. The watch arrived exactly as described, well packaged, and at an excellent price that was significantly better than many other retailers.

A special thank you to the Harvey Norman Merry Hill Online Team for their excellent customer service and smooth communication. It’s refreshing to deal with a retailer that delivers on both price and service.

I wouldn’t hesitate to shop with Harvey Norman again and would highly recommend Harvey Norman Merry Hill to anyone looking for great deals and reliable customer support.

I had a great experience buying my iPhone 17 at Harvey Norman. The staff member mariah was friendly, knowledgeable, and took the time to answer all of my questions without making me feel rushed. She explained the different options clearly and made the whole purchasing process quick and easy.

Extremely good customer service from Mario the Electronics Store Manager at Merry Hill. From initial contact and assistance with a laptop to delivery I couldn't fault and would thoroughly recommend. Will be back in future

Gary helped me select a. iPad Pro. He was very polite and wasn’t pushy as I already had a good idea what I wanted. Had answers to all my questions

Tracey,helped us choose colours and design. She wasnt pushy just let us know she was there if we needed her. Lovely lady down to earth and relatable conversation throughout. I wish Tracey worked for me a credit to your organisation. Kelly and Tom

Laptop purchased had a faulty battery.Harvey Norman went as far as getting my laptop replaced when manufacturers were not doing what they should have done

Paige at Merry Hill went above and beyond to help us with the purchase of a freezer. We were travelling some distance to view one on the shop floor and, having reserved it for us, she even organised her break so she'd be available to help us when we arrived. Delivery was exactly as promised, with regular updates throughout. I'd absolutely recommend this store if this is the usual standard. All the staff were really cheerful and helpful - it makes such a difference and yet is a rare thing!

I can’t say I’d recommend this store. I bought a TV over £2000 and was told this was a special order that they would order direct from Samsung to be shipped to me. No problem I thought, since if I bought the TV direct from Samsung, they can ship it to me next day so it’s clearly in stock and available. Over 3 weeks later, I am still without TV, still without an update, and still over £2000 out of pocket. My disappointment is not only that it is taking so long, but rather with the zero updates provided to me by HN, especially after I have contacted them numerous times, and have store managers Niki and Carl cc’d in the email trail too. Date of purchase was 17th June.

Great customer service. The computer was delivered the very next day. Highly recommended!

Demi was professional, helpful, she went above and beyond to help me with my purchase. She explained everything about my purchase to me before I made a final choice to purchase.

Gab was very patient with me and reassured me that all data from my old device would be present on my new device, the set up process was smooth and seamless. His calm and professional demeanor put my at ease and allowed me to feel comfortable that the job would be completed in a competent and professional manner.

The lady Mariah who served me is really helpful, and made the buying experience for me really delightful,

10/10 experience