Harvey Norman Ireland - Carrickmines Avis 

Ben and mono were very helpful, friendly and efficient, they left the place spotless, would highly recommend to anyone

Ben brian was here today to deliver our products and he was very good at his job.

Smooth transaction..nothing to say..its perfect

Delivery was rushed. 3 deliver’s swarming the house to get in and out as quick as possible. I paid for assembly of the table I bought. A waste of money. Have to re-organise for them to come back out to assess the terrible job and fix it. More of my time wasted now.

Lee was so helpful in getting my order to me on time before my holidays, his communication was 10/10 and kept me reassured throughout the whole process. He was a gem, thank you again Lee!

Absolutely disgraceful customer service from Harvey Norman. This has been, without question, the worst retail experience I’ve ever had.

I spent almost €4,000 on a sofa after a member of staff sat down with my house plans, measured everything, and assured me the sofa would fit. My receipt even states “ROOM SIZE AND ACCESS DISCUSSED.” I trusted the advice of someone who was supposed to know what they were doing.

Delivery day arrived, and surprise—the sofa didn’t fit. Not because I measured incorrectly, but because your employee gave me completely wrong advice.

Instead of immediately taking responsibility for a mistake that was entirely your own, I was told I would have to pay an extra €550 to get the correct sofa. After spending thousands of euro, I was expected to pay even more because of Harvey Norman’s error. That is unbelievable.

It somehow got even worse.

I was told the replacement sofa would be ordered, so I waited. Days passed with no updates. Phone calls went unanswered or nobody seemed to know what was happening. I eventually drove all the way from Wicklow to the store, only to be told that the staff member who had been dealing with my order had left the company—and, incredibly, my replacement sofa had never even been ordered. Nobody bothered to contact me. Nobody apologised in advance. Nobody took ownership. If I hadn’t gone to the store myself, I’d probably still be waiting.

The lack of communication, organisation, and accountability was shocking from start to finish. I spent weeks chasing something that should have been dealt with immediately. As the customer, I was left doing all the work to fix a problem that Harvey Norman created.

Yes, the issue was eventually resolved, but only after unnecessary stress, wasted time, countless phone calls, and a complete lack of care for a customer who had just spent thousands of euro.

Harvey Norman loves to advertise premium products and premium service. My experience was the exact opposite. Once they have your money, you’re left to fight for basic customer service.

I will never shop with Harvey Norman again, and I would strongly encourage anyone making a large purchase to think very carefully before trusting the advice given in-store. Spending thousands of euro should come with professionalism and accountability. Sadly, neither was on display here.

We were served by a lovely young man called Conor who was of huge help and had good knowledge which helped us in our choice of tv...when the tv was not available at his store he arranged for us to pick up one at another store that had 1 in stock....great service

I am happy with the delivery service. It was so quick!

Purchased a Shark cordless vacuum cleaner today 22/7/26.
Conor D assisted. He gave a comprehensive explanation of the product and it's accessories to ensure it was what we required. He went above and beyond in carrying the item to our car. Outstanding service from Conor.

Fast efficient online purchase and seamless collection

Excellent service as always. Click and collect very easy and straightforward

Always lovely delivery guys . They are so very helpful when they are putting my delivery in my home

Great Service, from the shop to the delivery. Very knowledgeable staff. The delivery guys rang ahead and arrived exactly as said. Installed the product without any fuss and were pleasant- but professional,
Well Done HN

Good response to my issue with the sale including delivery of the correct water filter and collection of the original by DPD.

Very efficient and good quality, relating to two recent purchases. Very helpful instore service for a sofa bed required urgently. Online purchase of stroller was delivered in good time and is perfect.

Ana in the photo printing department was so helpful. Not only does she know her job but she has wonderful personal skill & was able to explain simple to me ( an old computer illiterate woman) how the system worked. She is an asset to the store & I hope they know what a special person she is.

The staff attention especially Linus. He understood what we needed and went out of his way to find the fitted sheets for us.

Great fast service

Aidan from Photocentre was fantastic,patient and very understanding of my dyslexia.

I had a fabulous lady called Ger look after me this morning in the Carrickmines store, she was so honest & helpful. Harvey Norman are very lucky to have her on staff. Thank you Ger!