Went into Harvey Norman this morning to get new laptop for school. As a special education teacher I need something quick but also reliable. Was also looking for something under €1k with touch screen f... Voir plus
L'entreprise a répondu
Unit 230, The Park Carrickmines, Carrickmines, D18 FH48 Dublin, Dublin 18, IE
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Went into Harvey Norman this morning to get new laptop for school. As a special education teacher I need something quick but also reliable. Was also looking for something under €1k with touch screen f... Voir plus
L'entreprise a répondu
We were browsing in the computer section & were gently asked by ANIL if we had any questions. He was quiet, knowledgeable, really helpful & not at all "pushy" ( which can be difficult to deal with... Voir plus
L'entreprise a répondu
My sofa collapsed after just 6 months of normal use. Harvey Norman’s response? They blamed me for “plonking” on it and refused to repair, replace or refund it. A sofa collapsing after eight months i... Voir plus
L'entreprise a répondu
Five stars for Anil! I had a fantastic experience buying my new laptop at Harvey Norman. Anil was incredibly professional, knowledgeable, and helped me find exactly what I needed without any high-pres... Voir plus
L'entreprise a répondu
Écrit par l'entreprise

Écrit par l'entreprise

Unit 230, The Park Carrickmines, Carrickmines, D18 FH48, Dublin, Dublin 18, Irlande
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Great delivery, had a call in the morning to let us know what time (2hr slot) we should expect them. They removed the plastic wrapping and were very nice to deal with.

Réponse de Harvey Norman Ireland - Carrickmines
Excellent, personal in-store service by Dylan. 48 hour delivery time by 2 very nice guys with regular updates re time on day of delivery. Very impressed.

Réponse de Harvey Norman Ireland - Carrickmines
The team in Carrickmines blamed me for the untimely delivery of my television. I have spoke to two personnel and both of them are very rude to me. The manager even told me that for the past 9 years he has never experienced a problem in delivery just with me.
I was waiting for the television to arrive today and they are not very flexible just because the phone call didn't prompt my phone even though it was literally in front of me and been waiting for it for an hour. I tried calling back the delivery time and they said they left even though I just missed the call for few minutes. I tried calling back but to no avail.
They wanted me to get the television in the warehouse myself even though I paid for the delivery cost. They demand flexibility from the customers but I have not received an actual ETA, unlike the other vendors I dealt with.
Now I am not entirely sure if I will be able to receive my television because I have been dealing with a very rude team. I need help with this one so I am not sure if Harvey Norman will be able to deliver my television.
I filed an annual leave in advance for this one and now this day was completely wasted because of this rude and unprofessional team.
They wanted me to wait for the day without an actual cofirmation of what time will the driver be actually be arriving. So regardless if you are in an important conversation/tasks whether work or personal related, they want you to hurry and literally jump off your building because their drivers don't have that flexibility even though these drivers didn't communicate their actual time of arrival.
The TV I bought is almost 1,000 Euros so given with the team I am dealing with, I don't know if I will be able to receive this television that I saved up for for weeks.
Is there any way I can get my television on a timely manner?

Réponse de Harvey Norman Ireland - Carrickmines

Réponse de Harvey Norman Ireland - Carrickmines
I didn't got the free band which was mentioned on the offer with Google Fitbit air.
Now I have been notified band will come in August.

Réponse de Harvey Norman Ireland - Carrickmines

Réponse de Harvey Norman Ireland - Carrickmines

Réponse de Harvey Norman Ireland - Carrickmines
Bill, the coffee expert was the kindest man alive. Even though he was in charge of the nespresso section, not only did he go to look for someone to attend me, but when no one came, he kindly explained all things coffee ground, beans, foams, all questions answered. I was only browsing today, but when I buy my coffee machine I will make sure to attribute it to Bill!!

Réponse de Harvey Norman Ireland - Carrickmines
Delivery was done efficiently and they unpacked and set up the sofas quickly. Slight delay in advised arrival time but did not affect the delivery.

Réponse de Harvey Norman Ireland - Carrickmines
The driver rang me early and delivered within the time that he stated. He also set up my new table and I was very happy.

Réponse de Harvey Norman Ireland - Carrickmines
Friendly and efficient staff member at collection point

Réponse de Harvey Norman Ireland - Carrickmines
Their mannrs The fact they phd after 8am to tell me when they wud be here Offered to put back table im hall for me and did Fantastic and I told them so

Réponse de Harvey Norman Ireland - Carrickmines
Good experience with delivery and assembly. In store experience was also good, but they promised me the delivery of my entire booking but later they said that one item is not available, even when I booked it in advance and placed an holding deposite on the inventory.
Cutting down 1 star for that.

Réponse de Harvey Norman Ireland - Carrickmines

Réponse de Harvey Norman Ireland - Carrickmines
The delivery team were excellent so good and efficient like a well oiled machine.
Great job
Thank you.
John

Réponse de Harvey Norman Ireland - Carrickmines

Réponse de Harvey Norman Ireland - Carrickmines
The collection of my products was without stress and the service was excellent. The products is very satisfactory.

Réponse de Harvey Norman Ireland - Carrickmines
Delivery was within allotted time . The delivery men were very professional and took away our old furniture. Excellent service. They were in and out in minutes. Great service.

Réponse de Harvey Norman Ireland - Carrickmines

Réponse de Harvey Norman Ireland - Carrickmines
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