I was very impressed with the efficiency of the sales team in Harvey Normans Fonthill Clondalkin. I bought a sofa on the Friday 30/10/26 and it was delivered today Tuesday 03/11/26 within 3 working da... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 1, Fonthill Retail Park, Ballyowen, D22 YD89 Dublin, Dublin 22, IE
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Lisez les avis des autres
Victoria was very helpful & knowledgeable. My delivery arrived on time. I was kept informed regarding delivery time. I received a call on the morning of delivery. Two of the nicest, most friendly & re... Voir plus
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An atrocious store stay clear unless you want to be given a headache and the run around, pre ordered a PlayStation 5 . They took my payment in full. But couldn’t tell me when it would be available to... Voir plus
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I went in to the fonthill branch to purchase or a least browse for a cordless vacuum. I was approached by the wonderful Lily. She was super helpful and so knowledgeable about the products. Very down t... Voir plus
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À propos de l'entreprise
- Magasin de meubles
- aussi dans
- Magasin d'ameublement et de décoration
- Magasin de lave-linges et sèche-linges
- Magasin de meubles de chambre à coucher
- Magasin de téléphonie mobile
- Ordinateur et accessoires
À propos de Harvey Norman Ireland - Fonthill
Écrit par l'entreprise
Harvey Norman is Ireland’s largest retailer of furniture, bedding, electrical and computer products - our 18 stores throughout the country have over 600,000 sq ft of retail showrooms. Our customers know that Harvey Norman provides excellent customer service, wide product ranges and reliable advice; all at competitive prices.
We specially select our products to suit all budgets and lifestyles; we are experts in technology, providing all the services you need to get your tech up and running; and our furniture and bedding teams bring the best style and value from around the world, including many Irish made products. Whether you’re shopping in store or online, Harvey Norman has just what you need.
Harvey Norman
Écrit par l'entreprise
- Best Price Guarantee
- We will MATCH or BEAT any genuine competitors’ advertised price on the date you purchase or within 7 days of purchase.
- Customer Service
- We pride ourselves on providing top quality customer service; if you’re not happy, we’re not happy.
- Biggest and Best Range
- We have the largest range of furniture, bedding, computers and electrical goods in the country, all under one roof.
Coordonnées de contact
Unit 1, Fonthill Retail Park, Ballyowen, D22 YD89, Dublin, Dublin 22, Irlande
- 01 5729800
4,4
Excellent
672 avis
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Ease of use _ online
So easy to work the on line shopping system and click collect was quick and professional
5 novembre 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
An atrocious store stay clear unless…
An atrocious store stay clear unless you want to be given a headache and the run around, pre ordered a PlayStation 5 . They took my payment in full. But couldn’t tell me when it would be available to pick up . They couldn’t even give me an estimated time. Them after three weeks they called me to say they won’t be able to fulfil my order yet they took my money for the product. They also charged €649. For the console . I managed to purchase one in smiths toy store . For €549. For the exact same console digital slim edition For €50 less. No headaches will pick it up tomorrow.. I honestly wouldn’t touch Harvey Norman with a barge pole ever again. Terrible customer service they can’t source any PlayStation or yet every other retailer doesn’t have an issue source in them.. stay clear of these scammers
11 novembre 2026
Avis spontané
Réponse de Harvey Norman Ireland - Fonthill
Hi Barry,
We apologize for the frustration and inconvenience caused by the cancellation of your PlayStation 5 pre-order and the lack of communication regarding stock availability. It is disappointing to hear that we could not fulfill your order after taking payment, and we understand your frustration regarding the pricing difference you experienced. Your feedback is very important to us, and we are reviewing our pre-order and stock management processes to prevent this from happening in the future.
Kind Regards,
Kevin
Réponse de Harvey Norman Ireland - Fonthill
Hi Mira,
We are so pleased to hear that you found our customer care team very kind and helpful. It is wonderful to know that you are happy with our reliable service, quality products, and the advice provided. We appreciate you taking the time to share your positive feedback.
Kind Regards,
Kevin
Réponse de Harvey Norman Ireland - Fonthill
Hi Christopher,
Thank you for taking the time to leave this review. We are delighted to hear of your experience with our service.
Kind Regards,
Kevin
Réponse de Harvey Norman Ireland - Fonthill
Hi Aderemi,
We appreciate you taking the time to leave this feedback. We are so glad to hear that you had such a positive experience with our team during your visit.
Kind Regards,
Adam
Replacing a damaged product.
The person serving us was named Alexandra; she was very kind and professional while helping us choose a product by explaining the differences between them, and she was both fast and precise.
6 novembre 2026
Avis spontané
Réponse de Harvey Norman Ireland - Fonthill
Hi Bryan,
We are so pleased to hear about your positive experience with our team member. It is wonderful to know that they were kind, professional, and efficient while helping you understand the differences between the products to make your choice. We truly appreciate you sharing this feedback.
Kind Regards,
Adam
I was very impressed with the…
I was very impressed with the efficiency of the sales team in Harvey Normans Fonthill Clondalkin. I bought a sofa on the Friday 30/10/26 and it was delivered today Tuesday 03/11/26 within 3 working days. The delivery guys Mono, Ben and Paul could not have been more helpful, their politeness and kindness overwhelmed me. Thank you guys.
3 novembre 2026
Avis spontané
Réponse de Harvey Norman Ireland - Fonthill
Hi Joan,
We are so pleased to hear about your positive experience with our sales and delivery teams. It is wonderful that your new furniture arrived so quickly and that the delivery staff were so helpful, polite, and kind during the process. We appreciate you taking the time to share your feedback.
Kind Regards,
Kevin
Good customer service
Good customer service from Assistant GEO
Good prices.
28 octobre 2026
Avis spontané
Réponse de Harvey Norman Ireland - Fonthill
Hi Patricia ,
We appreciate you taking the time to share your feedback. It is wonderful to hear that you received helpful assistance and found our pricing to be competitive.
Kind Regards,
Adam
Stephen David Brian
Stephen, David and Brian great efficient and very mannerly. Terrific service.
3 novembre 2026
Avis spontané
Réponse de Harvey Norman Ireland - Fonthill
Hi Madeleaine,
We are so pleased to hear that our team members provided a highly efficient and polite service. We truly appreciate you sharing your positive experience and your kind words about our excellent customer care!
Kind Regards,
Adam
Delivery and assembly with a smile.
Thank you to both Paul and Dylan you delivered our new sofa from Harvey Norman.
They were so nice a friendly. They assembled the new sofa and tested that all was working well. They removed our old sofa.
They arrived on time and had everything up and working very quickly. Two very bubbly guys who put you in good form for the day. Thanks lads.
2 novembre 2026
Avis spontané
Réponse de Harvey Norman Ireland - Fonthill
Hi There,
We are absolutely delighted to hear about your wonderful delivery experience. It is fantastic to know that the team was so friendly, efficient, and helpful with assembling your new furniture and removing the old one. We are so glad their cheerful attitude brought a smile to your face and started your day off on such a positive note. Thank you for sharing your lovely feedback.
Kind Regards,
Adam
John and Nathan delivered and put our…
John and Nathan delivered and put our bed together. Communication was great, contacted me in advanced to ensure I was home. Bed was put together quickly but very well. Both lads were lovely and done a great job ☺️
31 octobre 2026
Avis spontané
Réponse de Harvey Norman Ireland - Fonthill
Hi there,
We are absolutely delighted to hear about your positive delivery and assembly experience. It is wonderful to know that the team communicated so well beforehand and set up your new bed quickly and to such a high standard. Thank you so much for sharing your lovely feedback with us!
Kind Regards,
Kevin
I ordered a microwave to be collected
I ordered a microwave to be collected. A lovely lady called Amy rang to tell me the microwave will be delayed offered an different one but I wanted to wait. A week later Amy rang to say the microwave could be collected. Amy was so friendly and explained everything and I am really happy with the Microwave.
22 octobre 2026
Réponse de Harvey Norman Ireland - Fonthill
Hi There,
We are glad you enjoyed your experience with our team. We appreciate you taking the time to share your feedback regarding the excellent communication you received during the delay of your appliance order. It is wonderful to hear that our staff kept you well informed throughout the process and that you are pleased with your new purchase. Thank you for choosing us, and we hope to serve you again soon.
Kind Regards,
Adam
I ordered online and 15 minutes later I…
I ordered online and 15 minutes later I could collect!
23 octobre 2026
Réponse de Harvey Norman Ireland - Fonthill
Hi Jules,
We are glad you enjoyed your experience with our quick online pickup service. Thank you!
Kind Regards,
Adam
Great communication and so helpful, Lily in Fonthill
I went in to the fonthill branch to purchase or a least browse for a cordless vacuum. I was approached by the wonderful Lily. She was super helpful and so knowledgeable about the products. Very down to earth and easy to talk to when I honestly hadn't got a clue what vacuum I was looking for? She advised on the best deal and we purchased a great product. So happy with the experience today it so easy and effortless. Thanks Lily, so so helpful.
29 octobre 2026
Avis spontané
Réponse de Harvey Norman Ireland - Fonthill
Hi Michelle,
We are delighted to hear about your wonderful experience at our branch. It is fantastic to know that our team member was so welcoming, knowledgeable, and helpful in guiding you to the perfect cordless vacuum and the best deal. We are thrilled that the entire process was so easy and effortless for you.
Kind Regards,
Adam
Réponse de Harvey Norman Ireland - Fonthill
Hi There,
We appreciate you taking the time to share your feedback. We are so glad to hear that our team member was supportive, caring, and easy to talk to during your interaction!
Kind Regards,
Adam
Love the shop and the prices
Love the shop and the prices along with Great product ranges. Also an excellent after service, keep up the good work
19 octobre 2026
Réponse de Harvey Norman Ireland - Fonthill
Hi Michael,
We are so pleased to hear that you love our shop, competitive pricing, and wide range of products. It is wonderful to know that you experienced excellent after-sales support as well. Thank you so much for your kind words and encouragement!
Kind Regards,
Kevin
A very good experience overall.
Victoria was very helpful & knowledgeable. My delivery arrived on time. I was kept informed regarding delivery time. I received a call on the morning of delivery. Two of the nicest, most friendly & respectful lads delivered my bed, mattress & 2 headboards. John & Nathan were lovely friendly lads. Nice to see a smiling face first thing in the morning. Thanks lads.
28 octobre 2026
Avis spontané
Réponse de Harvey Norman Ireland - Fonthill
Hi Margaret,
We are absolutely delighted to hear about your wonderful experience from start to finish. It is fantastic to know that you received such helpful and knowledgeable assistance, and that the communication regarding your delivery was so clear and timely. We are especially pleased that the delivery team brought a friendly smile and respectful attitude to your home first thing in the morning. Thank you so much for sharing this lovely feedback.
Kind Regards,
Victoria
Réponse de Harvey Norman Ireland - Fonthill
Hi there,
We thank you for your feedback regarding our store pickup process. We are actively reviewing our collection procedures to improve our efficiency.If we can assist you further, please contact our customer support team. customer@support.haveynorman.ie
Kind Regards,
Victoria
Réponse de Harvey Norman Ireland - Fonthill
Hi Minoshka,
We are glad our team made your visit so simple and pleasant. Thank you.
Kind Regards,
Kevin
Faulty ink refused at Fonthill after I…
Faulty ink refused at Fonthill after I was told they'd exchange it
I bought an Epson 604 ink multipack (C13T10G64010) from Harvey Norman Drogheda on 22 October. As soon as I fitted the brand-new cartridges, my Epson XP-2200 read the black at 2% and the colours at 35%. New cartridges read 100%. The level is stored on each cartridge's own chip, so these had already been counted down before I opened them.
I was told the cartridges would be exchanged, so I drove 20 minutes each way to Harvey Norman Fonthill. When I got there, staff refused. They said I would have to bring my printer into the shop to prove the fault, even though they confirmed they have no printer of their own to test cartridges.
I brought a status report read directly from my printer, showing the model, serial number and the cartridge levels as soon as they were fitted. Staff would not accept it. It's unreasonable to expect a customer to carry a printer into a shop to return a pack of faulty ink, especially after being told an exchange would be done.
When I asked how to escalate this, I was told there was no phone number for anyone I could contact, and that the only way to complain was this Trustpilot review.
I'd like the cartridges exchanged or refunded, as is my right for faulty goods under the Consumer Rights Act 2022. Two wasted trips and no proper complaints process isn't the service I expected.
25 octobre 2026
Avis spontané
Réponse de Harvey Norman Ireland - Fonthill
HI John,
We are incredibly sorry to hear about the frustrating experience you had when trying to return your faulty ink cartridges. It is completely understandable that you are upset after driving to our store under the impression that an exchange would be processed, only to be turned away and asked to bring in your printer. We sincerely apologize for the inconvenience of these wasted trips and for the lack of a clear escalation path when you requested one. Your feedback regarding the handling of this return and the information provided by our team is very important, and we will be addressing this internally to ensure our processes are more customer-friendly. Please reach out to our customer service team directly so we can investigate this matter further and work to resolve it for you. customer@support.harveynorman.ie
Kind Regards,
Kevin
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