HavenHub Avis 17

I am writing this to warn other homeowners about my experience with Haven Hub. What began as a home improvement project has turned into a series of technical failures, unfulfilled promises, and legal concerns.

Substandard Workmanship: The turf installation was a disaster. They left visible seams running in opposite directions and eventually left the turf pulled up with exposed nails, creating a safety hazard.

Unqualified Subcontractors: The "specialist" sent to fix the turf appeared to be a local gardener recruited from across the street rather than a qualified professional. Furthermore, the fountain installation was handled so poorly that it nearly toppled over due to improper shimming at the center instead of the base.

Broken Communication: Despite repeated assurances from project leads (Josh and Zac, who never contacted me after they said he would multiple times) that issues would be resolved, they failed to follow through. When I requested a Project Manager visit the property to see the defects firsthand, my requests were ignored.

Aggressive & Threatening Tactics: Rather than fixing the botched work, the company resorted to threats of placing a lien on my home and sending me to collections.

Critical License Warning:
Most importantly, as of today, Haven Hub's license (#1116551) is currently suspended with the Contractors State License Board (CSLB). Do not be swayed by their initial sales pitch. Between the poor quality of work and their current lack of a valid operating license and sending out an unlicensed contractor to do structural and electrical work, I strongly advise staying away from Haven Hub for any home improvement needs.

Fox13 Utah story. Google it. "Utah homeowners who paid their contractor get hit with liens from subcontractors"

This was exactly my experience.

They take money from customers and loan providers and don't complete the work or pay subcontractors. Avoid entirely.

HORRIBLE COMPANY! By far the worst contractor I’ve ever dealt with. The sales rep was great at making promises, but none of them were delivered. Almost every material we were shown and agreed to was switched out for something different or cheaper. We’ve gone through four different project managers, none of whom seem to know what’s going on or what was done before. The sprinklers they installed don’t work — they burst our existing sprinkler system, and made a hole on our front yard. They cut the backyard gate in a attempt to fix their leveling work, they didn’t even bother to tell us about damaging our property. When we asked them to fix the problems they created, after weeks of failed communication they tried to charge us extra through a change order. Communication is nearly impossible! We’ve spent hours on hold only to get disconnected, and messages go unanswered. This company has been a nightmare from start to finish. I would not recommend them to anyone. Save yourself the stress and money, hire literally anyone else.

I told the salesperson front of the house wrote a check well.
Just the side was done and a shity job no concrete between some bricks. the front was not done at all. The company overcharged outragous. They take advantages of old people whom they assume to have money. Workers tried but probably dont have adequate training

I highly recommend HavenHub.
Very informative and fast responsive Teamwork. Ryan is an exceptional young man.

Very happy with this company. They made my dreams into reality with my backyard. They put together a 3D rendering and executed on the design! Thanks

The HavenHub employee was fantastic and we love the way our pavers look. 100% recommend to all my friends. Thank you guys!

Had a great experience with HavenHub and I appreciated their knowledge on landscaping. Had a rep come down and give me a design and price on the spot. Also came up with great ideas for the the project we were working on. Definitely recommend using this company for future projects.

Haven Hub was extremely helpful throughout the whole process. Nice when a team respects that it’s a big decision and helps with all questions along the way.

This company has unbelievable customer service. Attention to detail is important, and the constant feedback and progress reports are greatly appreciative. They don’t just meet the bar, they exceed it. Big shout-out to Justin Huang for all the help and support throughout my project.

I recently had the pleasure of working with Haven Hub on a home improvement project, and the experience was fantastic. Their customer service is exceptional. From the first consultation, the staff was friendly and responsive, answering all of my questions with patience and clarity. They ensured I was informed and comfortable throughout the entire process.

The quality of their work is outstanding. The attention to detail and craftsmanship were evident in every part of the project. They used high-quality materials and worked diligently to ensure everything was perfect. The results not only exceeded my expectations but also significantly improved the value of my property.

Thanks to Haven Hub, my home looks better than ever, and I have peace of mind knowing that the improvements have added real value to my investment. I highly recommend Haven Hub for their excellent customer service and top-notch quality of work!

I recently had the pleasure of working with Haven Hub for a home improvement project, and I am thoroughly impressed with their service and craftsmanship. From start to finish, their commitment to quality and customer satisfaction was evident.

Overall, great customer service & job well done. The staff was very communicative and helpful!

Loved the staff! Very helpful

I was very impressed with the customer service and the fast turnaround. Josh was very helpful and passionate with our project