
Réponse de Hayato Milan
Dear Hugo,
Thank you for taking the time to share your feedback on Trustpilot. As a small business, we truly value your opinion and aim to provide the best service possible to all our customers.
We want to clarify a key detail regarding the shipment of your bag. In our product description, we noted that the shipping was scheduled for March. Unfortunately, subsequent delays occurred due to factors beyond our control, including public holidays and adverse weather conditions, which impacted our courier, DHL's, delivery schedules.
We understand that timely updates are crucial and have endeavored to keep our customers informed. To this end, we have sent multiple emails detailing the status of bag orders, striving to provide the latest information as soon as it became available.
We deeply regret any inconvenience caused and are here to ensure your satisfaction. If there is anything further we can assist you with, or if you have not received the updates and would like to be resent the information, please let us know. Your experience and satisfaction are paramount to us, and we are committed to making this right.
Thank you for your understanding and patience.
Warm regards,
Matteo Hayato
Brand Owner & Creative
Hayato Milan



