Hbd Jewellery Avis 

I’m extremely disappointed with my experience with this company. To begin with, the bracelet I ordered arrived and wasn’t even the correct item. When I contacted them through a form on their website there was no response so I messaged them through WhatsApp. I sent a photo that the bracelet they had sent me had the wrong colour and size gem, they refunded the delivery fee (as it is their error) and assured me they would send the correct bracelet with next-day delivery.

I returned the incorrect item promptly, but after 9 days, I still hadn’t received any update. I had to chase them myself, only to be told that I had lied about receiving the wrong bracelet, which was both frustrating and unacceptable. They sent me an image of a completely different bracelet to the one I had received. By this point I was so frustrated I asked them just to send me the bracelet in the photo, to which they refused saying that covering delivery was 'generous enough.' (In the companies response they make out like covering delivery was generous, when they sent me the wrong item, so they should have to cover the cost of sending me the correct item!)
Finally, 17 days after originally receiving the wrong bracelet, the correct bracelet was dispatched back to me. There was no apology, and the entire experience showed a complete lack of customer care and accountability. I am genuinely appalled and will never shop with this company again.

The company’s response to this review, isn't all correct. I did send them a clear image of the incorrect bracelet I had received, and they sent an image of a completely different bracelet back to me, that very clearly is a different bracelet to the one I sent.
If the company has any more issues with my review, I have the time stamps of everything, and the images.

I ordered a personalised gift as a birthday present and I did have a little issue but it was so easy to reach out and it was sorted as soon as I contacted them.. I can truly say that I will be ordering again as it’s a lovely place to purchase sentimental gifts

I don’t usually leave negative reviews, but on this occasion I feel it’s warranted.

I ordered a necklace around six weeks ago and was initially very happy when it arrived. However, after only a short time, part of the silver has already tarnished. I reached out to customer service to express my disappointment, as I own several pieces of silver jewellery and have never experienced this issue so quickly.

I was told the tarnishing was due to “outside factors” and likely caused by contact with something that accelerated the process. I responded to explain that I had followed the care and cleaning guidance provided, and felt there should be some responsibility on their part given how little time I’ve had the necklace.

Unfortunately, the reply I received simply stated that I was outside of the 30-day period, with no offer to discuss the matter further or find a resolution.

This isn’t the level of customer service you would expect when investing in a piece of jewellery. Very disappointing.

Really quick and efficient

I liked the bracelet that I bought. The only issue was the delivery. It was not priority. The expected date was the 6th, but it arrived on the 12th of March. Other than that, I liked it.

Ordered a gift for my wife of the kids for Mother’s Day, on checking for delivery looked like I hadn’t clicked priority posting but after contacting HBD jewellery and explained they managed to get it to my on time. The wife loved her gift

The necklace I ordered for my 7-year-old daughter’s birthday was absolutely breathtaking. I added a heart and her birthstone, and it looked so beautiful on her. The quality is excellent, and I can’t wait to order again.

Unfortunately, it arrived a day later than expected, but as it still arrived on her birthday, she was able to open it after school, which made it a lovely moment.

What an amazing experience from start to finish it was easily manageable to choose exactly what you want and you can change anything you want for the perfect choice an RT e delivery was impressive it was here well before the needed time I couldn’t be more happy with my purchase and it won’t be the last one either

Was overall a good experience product quality is good. Delivery times were not too long either.

Too good to be real. Looks amazing on my wife

The company was very good at letting me know when the order was on its way. They were also very quick.

Lovely item and delivered when they said it would be. Would buy from HBD again

great bracelet - come quick and great quality! i only wish the name bended round the wrist a little bit as it doesnt sit the best for long names

Customer service was brilliant, I made a mistake on my delivery option and was panicking about getting one of the necklaces for my granddaughters birthday in time and they sent my order out on a next day delivery at no extra cost to me! I ordered 3 name necklaces for 3 granddaughters birthdays and I have to say the necklaces are beautifully made in solid silver and will last. I am very happy with my order and happy to recommend this company to anyone and I will be buying from again. 5 stars.

Ordered my necklace nearly 2 weeks ago and still havnt received it in time. This was a Mother’s Day present and still hasn’t received!!

I have now purchased three necklaces from Hey Big Day and cannot praise the quality enough. I wear the jewellery every day and they don't tarnish at all even through showering and wearing perfume. The designs are stunning and I am constantly complimented on the pieces I own. I love how you can add charms to the name necklaces which helped to make the necklace extra special. Production and delivery times were really good considering the items I purchased were personalised. Highly recommend.

Good response times. Quality could have been better but no complaint as came within timeframe which was imp.

Gorgeous jewellery, great quality.
Great customer service too.

Lovely item - accurate sizing. Responsive team, who enabled me to adjust shipping to get the bracelet here quicker. Brilliant company - will definitely use again!

It was a gift for my daughter-in-law and she loved it , Thank you just beautiful