HCD Chauffeur Drive Avis 

HCD recently looked after one of our VIP clients in London, and the service was outstanding from start to finish. Communication was excellent, the chauffeur was professional and punctual, and our client was extremely well looked after.

It's great to have a trusted partner we can rely on to deliver a seamless, premium experience. We wouldn't hesitate to recommend HCD for chauffeur services in London.

Customer service was prompt and made scheduling plus adjustments easy. The driver was helpful and the vehicle was clean and spacious which we needed for our luggage.

HCD tried to change the quoted price of the trip after multiple emails & confirmations!

When I pointed out their clear contradictions in their correspondence with me, instead of doing the sensible customer-service oriented thing and owning up to their mistake, they insisted on a higher price. I find this completely unacceptable, and I recommend people look into more trustworthy businesses that quote you and stick to the price!

I first contacted them on 30 Jun asking for a quote for a car that would cover three drop-off locations in Central London, providing two exact postcodes and writing that I would confirm the third drop-off. Someone names Hamisha wrote back the same day and wrote that "The below pricing includes up to three drop-off locations within Central London." When I had the third postcode, I replied and specifically asked "Could I confirm the quoted pricing would remain the same for the following route" including the three exact postcodes, and I also requested a call to discuss logistics. HCD's response was "I have noted the revised itinerary" and a call for logistics was agreed — mostly to discuss a pregnant guest and ensuring that the pick-up would be smooth.

First of all, the agreed time for the logistics call was not respected. Hamisha was late to call me, and they did not apologize or mention their lateness at all. Then, they tried to switch up the price on my by phone, insisting that "discussion about logistics" would meant a change from 2 to 3 postcode, which is just absurd because there is written contradiction from Hamisha herself that the original quote covers three drop-offs in Central London.

On principle, this is bad business, bad customer service and honestly really ticked me off. Whatever they respond to this review to justify themselves, without owning up to a mistake first, it's just gaslighting and blaming instead of owning up to their own shortcomings.

What a great company. Booking was easy on line with clear costs. I was requested to send ID documents and photo of card used for payment. This shows the professionalism of the company. Which was fine as this was a first time I had booked.
I received the booking details with drivers name and registration all clearly displayed.
Both the drivers were punctual professional and friendly. We really felt looked after.
Communication from the drivers was also really good.

Trustworthy, reliable and courteous. Thanks for your service, will reach out again for future opportunities.

The service was excellent. The team was always punctual and responded quickly to any sudden changes in our schedule.

The driver also demonstrated a very high level of professionalism and hospitality.

I would highly recommend this service.

Great service! Everything was perfect for our wedding day!

Couldn’t recommend highly enough. Very swift communication, personalised and reliable service. I had quite a few custom, last minute requests and all of them were actioned quickly and with no trouble. Would 100% work with them again.

Absolutely EXCELLENT service. Friendly team and staff, always available to help. High end immacculate cars.
HIGHLY RECOMMENDED!

We were looking for a chauffeur service with female drivers for our teen daughter who goes to school in London. We had a great experience using HCD. Her driver, Aleksandra, was timely and professional . The staff communicated every detail of our daughter’s trip in real time, and made us feel very comfortable. Will definitely use HCD again!

I’m very happy working with HCD chauffeuring company
All the staff from this company are amazing and very helpful
Bide

The organisation of our travel experience for my husbands 65th birthday was fantastic. It was a lovely well kept vehicle and the driver was very accommodating. Contact was made with us at every stage of our travel. The driver arrived to collect us on time and was very polite and helpful. I would definitely book with HCD again in future.

wonderful customer service, wonderful quality cars and attentive drivers, our clients are always happy.
Thank you,

Very responsive to requests. Someone always available to talk to if logistics change. Cars are very clean and the drivers are always on time and very polite.

I use HCD often for one of my executives whenever he travels from New York and he is always pleased with their service. They are punctual, reliable and the drivers are lovely. Booking with HCD is super easy as they are so responsive and you can trust that no matter which driver is allocated for your pick-up you will receive the same 5 star level of service.

We use HCD at least a couple of times per week.. Always on time, always reliable, great communication..

HCD are a fantastic chauffeur company we have used them for a number of years now and are always happy with the service they provide.
Zsofia the account manager is wonderful to work with. I highly recommend them to any company looking for a chauffeur service.

I have been working with this company for five years, and during this time it has truly begun to feel like a family. Everyone is incredibly supportive, kind, and welcoming. All payments are always made on time, which reflects the company’s reliability and integrity.
The clients are wonderful people, making the cooperation even more rewarding.
I wholeheartedly recommend HCD to anyone looking for a trustworthy and genuinely caring company.❤️

HCD are extremely professional and highly reliable. Response times are superb, I have never had any issues whatsoever. I wouldn't hesitate to recommend HCD.

Excellent chauffeur service. Very punctual, polite driver and a great overall experience.