HD Supply Facilities Maintenance Avis 

This is hands down the worst company I have ever dealt with. I ordered three bifold doors from them that were supposed to be delivered just a few days later. I was excited because they were half the price than everyone else. One day I was delivered a box of 80 rolls of toilet paper. I was told it was a mispick and it would be picked back up and processed as a return but I would need to reorder the correct item. I was weary but I did it anyway. They said they would have to pick it up with their truck so to leave it on the porch. I did that for four days all the while customer service was promising me a FEDEX return label would be sent to me just in case. Finally spoke to the warehouse manager Justin who told me if I could put it outside in the next hour he would send a guy in the area to pick it up. I did and he never showed. I called back and was connected to Justin again and he said he told me to call him back and that the driver left the area. Obviously he never told me that and the worst part is that I am out of town and now rain is in the forecast. He said he’d get it Monday. Plus I still only have 2/3 doors I ordered two weeks prior and I have been dealing with returning a box of TP I did not order but was charged the price of the door that it was supposed to be.
Please for the love of god. Never order anything from them no matter how much cheaper it is.

Their customer service actually is very thorough and was helpful during my situation. In short my order had to be cancelled. BUT as others have stated - what seems to happen to the orders just reeks of unprofessional business practices. They must have horrible relationships with 3rd party vendors. I ordered a hot water heater from their site on 8/7/2022. I added the item to the cart - as I checked out - a message popped up - the item is no longer available. ?? Since I was directed to HD supply from a google shopping link and suspected some old web info - I decided to go to the site directly - I found the same water heater - and was able to add it to my cart and checkout. It showed in my order history - delivery date was 8/9. My CC was now pending the $ amount. 8/9 comes and goes - and I see status is preparing order. I called and they said it should be delivered on 8/10 and it is coming from the Lakeland warehouse. 8/10 arrives and I see the status is in transit. 8/10 ends - no delivery. I call 8/11 - and customer service says - it shows attempted delivery on 8/10 at 5:30 PM - I have security cameras all over my property - their wasn't any delivery attempt. I explained this to the rep and they put me on hold and came back and said it was supposed to go Orlando facility from Lakeland then to you - but it was not on the truck - wth? - She said so we need to cancel this order and re-issue the order. I asked - so what would have happened if I did not call - she said you would have been charged and the system would have closed the order as delivered. I then got a call back AND an email saying my order was shipped?!?!? After still not receiving it later in the day - I sent an email to their customer service whom was excellent - but they stated the item was not even out for delivery. I have no clue what is going on over there. After reading the reviews here previously - I just cancelled my order and told them I will re-order from their site. Yeah sure - that's what I am going to do. Stay away from this company.

This company is a scam. Go to absolutely any other company look at the reviews 1.8 star not a single happy customer on the reviews it's sad

Horrible! Item arrived late and damaged. Called customer service for a replacement. I was told item would arrive on a certain date. Still haven't received it! Customer service has no clue where item is or when it will arrive, but had no problem charging my credit card multiple times. Waste ot time and money!

I ordered and paid for a vanity top online on 6/22 with delivery showing 6/23. There was a tracking number but it was internal for hd supply. I recieved no delivery on 6/23. I sent emails on 6/23 and on 6/24. On the afternoon of 6/24 my hd supply account showed another order for this item as pending. I recieved an email from hd supply on 6/24. I was told the driver said the item was damaged and returned it to the warehouse. They asked if I wanted a top with better packaging. I told them I would like an undamaged item shipped to me. They then said they couldn't ship another countertop without a payment being entered in their system, and needed to charge my bank account again. They said they had issued a refund. I told them I'd wait for the refund to show up on my account. On 6/27 I recieved an email showing a countertop had shipped. When I checked my hd account it showed the item was delivered, it, of course was not. On 6/27 I also recieved another email saying my refund went through and should be credited to my bank account, it to, of course was not. On 6/29 I recieved a call from an hd supply driver that said he had a delivery scheduled for me. He showed up a short time later and we talked about the confusion with this order. He suggested we open the box and check the countertop. It was broken. He took pictures and took the broken item with him. Almost immediately my HD supply account showed delivered. At 629 pm hd supply, yet again charged me for a non delivered, broken item. On the third try I received an intact countertop. It also appears that my account was credited, as far as I can tell. It was a confusing mess,but it looks like it's done.

Purchased a Zenith 24W X 26"H Surface Mount Espresso Wood Medicine Cabinet on 4/22/2022.
Upon opening the box I noticed minor flaws in the coating on the frame of the unit. It shouldn’t show when the product is installed, but it was a sign of more to come.
Upon closer inspection of the overall construction of the unit, I noticed that the joint where the bottom meets the left side was separated to the point where it was almost coming apart. The other three joints weren't very tightly connected either.
Due to the urgency at which I needed to have this installed, I was not in position to return it so I improvised and put some glue in each of the corner joints and then added some small nails to reinforce the joints.
Additionally, the backing for the mirror on the left door was installed askew so that with the doors closed, you could see the unfinished backing panel in between the mirrors. I was able to carefully trim the exposed panel so that it would not be visible.
This cabinet is the most poorly constructed household item I have ever purchased.
I have ZERO confidence that this cabinet will last more than 2 or 3 years in a bathroom environment.

Terrible customer service. Expect to wait on hold forever. Items not shipped but credit card charged. Keep changing delivery date. Stay away from this company. Update, still waiting on order but charged twice and for more that quoted price. Unable to get customer service on phone. Can’t even cancel order because still on hold.

SEARCHED FOR A PRODUCT AND FOUND WITH HD SUPPLY A PRICE OF 16.62 PER ITEM , AFTER REGISTERING WITH HD SUPPLY PRICE INCREASED TO 22.41..MISLEADING SITE ..DONT BOTHER !!

Horrible Ladrones y faltas de respeto compré unas puertas con ellos desde Enero las puertas no son de la medida que tienen en la página los llame para devolución ya estamos en mayo los he llamado mas de diez veces y siempre me responden lo mismo que las van a recoger y no me devuelven mi dinero son lo más ladrones que te puedes encontrar en este país te roban tu dinero y no pasa ya le puse una queja en Proteccion al consumidor en este país protegen al consumidor al menos por ahora mucho cuidado con HD Suply se quedan con tu dinero y descaradamente te dicen que están trabajando en tu caso

It appears that the customer service has not improved at all in the past year since my nightmare experience.What in the world is wrong with this company!Do the people that run this company not read these reviews?

Over paid my account by $440.68 back on 09/16/2021.
To this day, I haven't receive a refund back from HD Supply! I sent a request for refund and called their representative in December 2021! Still nothing!
I think I need to place my orders with a different company since HD Supply doesn't value their customers. I called numerous times with wait times beyond 5 minutes and then received the go aound! or was just hung up on!

I’ve had to make
4 or 5 calls in the past week to get an account put into our
Company’s responsibility since they have the ridiculous policy of one account per physical address. They fail to disclose what is required and bring up some new nonsense on each successive call. I hope we can stop doing business with them as they don’t deserve our money and time.

UPDATE. Never got the order. They said it wasn't in stock anymore and cancelled order. I still haven't received my refund. It's been 7 days since being told it was processed. If I don't receive it in 3 more business days I will be going to the mainstream news stations.

Case #02453864 for CherylSchirizzo - [ ref:_00D70IzwJ._5005Y2A86yG:ref ]
Inbox

April Lopez >
Fri, Mar 25, 5:38 PM (7 days ago)

to me



Hello ,

Case # 02453864 for CherylSchirizzo

Good afternoon Cheryl,

The credit has been processed returned to your credit card, as I confirmed with the Credit Department. Please give it a few days to appear. If you have any questions, please feel free to contact me.


Thank you,

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I wish I read these reviews before ordering . I keep getting one excuse after the other as to why my 2 day delivery is taking almost two weeks even after I called when it was 3 days late and said I would have it in 2 more days , now they’re telling me 3-4 more days!!

Don't order anything from HD Supply. I order a range glide for $9.35. The system doesn't advice you up front that there's additional fee for $10 + sales tax and freight. So the my $9.35 part came to a total of $26.59.
Yes $26.59. These days everyone is in your pocket. And by the way its going to over 2 weeks to get it. We will see. Good luck with that.

I ordered two furnace heat strips ten days ago, along with other maintenance supplies. Everything has arrived except the heat strips, which I need desperately. I spend 15 minutes on hold listening to recordings telling me how you’re “on it”! Are you really now?

I ordered two bathroom exhaust fan motors on 12/23/2021. Their website showed delivery as 12/29/2021 but it never showed up. It now shows as delivered on 12/30/2021 and it even has a link to a proof of delivery page saying it was delivered on 12/30. The only proof of delivery I need is to have the item in hand, which I do not. They post false information about orders. Very poorly run company. Stay away.

Ordered a door in June. It was never delivered so I cancelled the order. Then, four months later, my credit card was charged for the door. After two months, countless phone calls, emails, and broken promises - I STILL do not have the refund I requested. Every single time I call I am promised the refund will arrive "within 5-10"days. I have been promised that so often over the past two months I have lost count. Their last promise was that the refund would arrive "within 24-48 hours." It has now been 96 hours ---- still no refund. I have now filed a complaint with the BBB in hopes they can help me get my money back. ***CRDIT CARD BILLED WITHOUT MY PERMISSION***REFUND PROMISED BUT NOT RECEIVED***

Terrible experience. Wish I read reviews prior to placing a very large order. They took my money and have not delivered. Promise to deliver dates have changed multiple times. Delivered a partial but does me no good without the other items. If I could rate a zero I would have. This has screwed me up on a job I am doing and now i have no choice but to wait for the rest of my order. Now they are saying end of November...should have had as they promised on 10/3/2021. I have called customer service several times but they are no help. Never again will I order from HD Supply.

I wish i had read all these reviews before placing my order. In the midst of renovation was promised next day delivery which isnt possible apparently. I cancelled the order and now its been 10 weeks after 2 dozen phone calls. they still have not refunded me.

I purchased 2 shelf brackets for a refrigerator and the were the wrong ones. This was my fault. I filled out the paper work to return them and was told I would receive a return sticker within 2 days. Customer service keeps saying the warehouse will send the sticker in a separate email. It is now 6 weeks later and 8 emails and I still have not received that separate email from the warehouse.