Kaiser Permanente Avis 

TERRIBLE! Unable to STAY logged into the website or app. Upon actually logging in, I'm immediately presented with this error: 'We're Sorry...We're unable to complete your request right now. Please try again later.' This problem has been ongoing for approx. a month, literally!

Today the website showed a popup to take a survey which i was all to happy to complete. After clicking the popup, i received the same error. Unbelievable.

I called customer service today and never received help bc the rep 'couldn't hear me'. She read the 'caller I'm unable to hear you' script and then hung up. IS THIS A JOKE?! If so, its a really bad one.

Fix your app, website, and phone lines. THE FRUSTRATION IS INSANE!

I have been calling for over six months trying to the get issues with Kaiser Permanente charging my account, after I've requested cancellation, resolved to no avail.
I've called multiple times asking when Kaiser Permanente would stop charging me for insurance services that I am NOT receiving. When I initially spoke with their representatives, I was told that they do not service in the state of Alabama. They told me that they could not send me medication since I was living in Alabama yet they are sending me medication to keep the insurance that I requested to be cancelled going. That is fraudulent business practices. They're claiming that they're backed up and it could take a while. A while isn't guaranteed. I cannot use Kaiser which is the entire purpose for requesting the cancellation to begin with. I've requested for it to be canceled several times by phone, mail, and electronic signature, and they still refuse to stop taking it out of my check. They have taken $2,512 from my check so far since I've requested the cancellation back in Novmeber 2025. Because Kaiser Permanente has been reducing my check, I have been enduring hardship. I haven't been able to purchase the home I applied for due to the lack of income Kaiser Permanente has caused. Every time I call trying to get this issue resolved it's always 30 days, 14 days, and excuse after excuse. It's been over 7 months now. Kaiser tried to tell me that OPM had to cancel the insurance, but OPM stated to me that Kaiser Permanente is the insurance company and they are the ones taking the funds out of my account. My last time speaking with OPM was today 06/02/2026.

This complaint concerns the Kaiser Permanente facility located at 700 2nd St NE, Washington, DC 20002 (Internal Medicine, Capitol Hill). On 18 March 2026 at 7:58 a.m. and 7:59 a.m., I sent secure messages to two of my treating physicians—Dr. Samuel Stone Ballew, D.O., and Dr. Earl John Delacruz Mauricio, M.D.—requesting updated Verification of Treatment (VOT) letters in support of my Reasonable Accommodation recertification. This was not a new request; both physicians have provided these documents for me in the past.

Dr. Mauricio returned his completed and signed VOT the same morning at 8:34 a.m. However, I am still awaiting the completed VOT from Dr. Ballew. I followed up again on 20 March at 9:27 a.m., and Dr. Ballew responded at 4:37 p.m., stating that he had forwarded the request to Medical Records and would review and sign once processed. I thanked him and noted that the process appeared inconsistent, as Dr. Mauricio had completed his form within the hour.

On 23 March at 4:36 p.m., I received a KP.org message from “Your Healthcare Team” indicating that HIMS had received my request but required additional information. They asked me to complete a Patient Information Sheet and resubmit all documents. On 24 March at 7:04 a.m., I sent the VOT, Patient Information Sheet, and Kaiser Medical Release Form back to Dr. Ballew. By this point, I had already begun calling Membership Services, HIMS, and multiple departments seeking assistance. Several representatives informed me that the physician could sign the VOT directly, but Dr. Ballew continued to route the request to HIMS.

On 25 March at 1:13 p.m., I received another message from “Your Healthcare Team” confirming receipt of my request. At 1:31 p.m., I again messaged Dr. Ballew requesting his signature on the attached VOT. He did not respond and has not responded since. As of today, I still do not have a signed document from him, despite multiple attempts on 18, 20, 23, 24, and 25 March.

Throughout this process, I spoke with numerous Kaiser representatives, including Jasmine (Membership Services) on 24 March at 7:38 a.m., Charles on 30 March, Ms. Sacora on 31 March at 7:16 a.m., Merna on 31 March at 7:36 a.m., and Mr. Abdella on 31 March at 8:03 a.m. I also spoke with a supervisor, Mr. Jarvis (301-931-4079), who involved a nurse and stated that the request had been forwarded to Dr. Felicia Patel, the covering physician during Dr. Ballew’s leave. I was told she would sign the VOT, but that did not occur. Follow-up calls to Mr. Jarvis went to voicemail, and he has not returned my message.

On 1 April 2026, I went in person to the Kaiser Medical Records department. The staff member informed me that Dr. Patel declined to sign the VOT and that I would need to wait until Dr. Ballew returns on 15 April.

This experience has caused significant stress and anxiety. As a federal employee with the Department of Defense, timely completion of this documentation is essential. Instead of receiving support, I encountered repeated delays, miscommunication, and lack of follow-through. This location already holds a D- rating with the Better Business Bureau, and based on my experience, I understand why. Kaiser has failed to provide the level of care and responsiveness expected, and Dr. Ballew’s handling of this matter has created unnecessary hardship.

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Visiting him even once will make you feel incredibly fortunate - and realize how much time, worry and stress you may have wasted before meeting him.
Thank you Dr. David Mahmoudian for brilliance, your heart, and your remarkable care.

My mom called because she has been having persistent issues that Kaiser refuses to fix or even do anything about. She gets on the phone and is met with a hostile, disrespectful, White male that is talking down to her and being condescending and asking her a million in one invasive questions about why she wants to be seen by a doctor and asking questions that have nothing to do with why she wants to be seen. My mom is Latino and has an accent and as soon as he heard her accent he ramped up his hostility and vileness/ Racism toward my mom. Kaiser is a piece of hot garbage for medical care and needs to get burned down to the ground along with the racist reps they hire to deal with patients with health problems. Despicable trash guy and place Kaiser is.

The doctors don't follow up with important health issues. They refuse to treat all of your symptoms after waiting for several weeks for an appointment because they have too many patients! Horrible treatment. I went for a whole month with an untreated inflammed cyst in my leg and I'm a diabetic