healthybenefitsplus.com Avis 

I placed a order this morning and it took the money off my ucard but the order wasn't created I spent 1 and a half hours waiting on the phone to speak with a representative...still no resolution....was promised a call back still no call I would like the money put back on my ucard it took off

DEMAND A REFUND FROM YOUR MEDICARE PROVIDER!!!! THIS APP/ FEATURE IS AN INEXCESSIBLE SCAM!!!

United Health use to use Walmart for online OTC purchases using the UCard which allowed for purchases greater than the amount United Health allocated ($70 for 2023 per quarter but reduced to $40 for 2024 per quarter). Unfortunately, I COULD NOT spend more than what is allocated since Healthy Benefits Plus has no mechanism to pay extra. Also, since taxes are collected, items that are close to $40, such as the Omron Blood Pressure Monitor for $39.99, can't be purchased. So, in Indiana with a sales tax rate of 7%, you can't have a total purchase of items over $37.38 before tax.

Since the online OTC purchases are fulfilled by Amazon, shouldn't there be way to pay the extra amount? Perhaps the best solution is to bypass Amazon altogether and use the UCARD at Walmart.

They sent a defective item with no information and no visible contact info to return it.

There has got to be a way to take these people to court to hold them liable for their dishonesty, lack of transparency and lack of accountability. This company and United Healthcare are partnered up to provide products for senior citizens with United Healthcare Medicare supplemental insurance. It's impossible to know what you're getting or what you're paying for when you use their online catalogue to purchase over-the-counter medical products like bandaids, eye drops, vitamins, etc.
It would take well over 1,000 words to elaborate on the problems with this company, but I'd be thrilled to join a class action lawsuit!

Terrible customer service and they hang up on u all the time n make excuses for everything so they don't have to do there job n give good customer service. I got a award Giftcard n it doesn't work right n they don't care to fix it. I miss the old company united health care had.

They don't even deserve 1 star.
While I found the S3 benefit card "clunky" and inaccurate in 2023, now in 2024 it is an absolute disaster and the company knows it, but they did to seem to care. As I pointed out problems, they rep. knew it but acted like they were no big deal. I was informed "The Android mobile app is not accurate". According to the rep. some of the items in their OTC catalog Do NOT qualify for OTC benefit, HUH???

BILLS DONT GO THRU AFTER 6 WEEKS 3 PAYMENT STILL PENDING GOT A CUT OFF NOTICE WHEN YOU CALL NO CAN HELP CALL MANY TIMES PUT ON HOLD THEY TAKE THE MONEY BUT IT NEVER GETS PAID TELL ME TO CALL BACK ON THE DAY OF CUT OFF

Totally a scam. 3 years running NEVER received a "healthy benefits plus" card. 11 complaint calls results in promised "replacement(s)" that never show up. Each new card promise is followed by an email exclaiming that the benefits can be used "in two hours" on the "healthy benefits Plus app". However, the app immediately requires you to enter the card number (The card I never received). Humana deceitfully advertises the $1500 flex card to entice new suckers into signing up for Humana "advantage" plan.

I can’t order because it’s 35 and nothing is available to get so is this a way of saying we are getting something for nothing or nothing at all because why cap how much you can use it doesn’t make any sense is it to make us pay now because my benefits also dropped I wish they would just have things that’s not in stock to get a red mark so we don’t waste time trying to shop on this app that is made to fail please update it your messing with unhealthy people and I can see seniors will get a hard time with this and won’t say anything and move on but is it waste of credits.

Totally unusable app. During checkout, was told one of my items was out of stock but did not say which one. Purchase MUST be between exactly $35 & $40 or not allowed. Option was not given to create alternative payment method, even though that was mentioned in the initial instructions. Just lost 1.5 hours that I'll never get back, and for no purpose. Embarrassing piece of technology.

I logon only once than unable to logon again.
I submitted to request a new password; the app failed.
This apps has a lot of issues.
1) Unable to logon - 1time
2) Unable to scan eligible products before buying
(important). Most customers don't want to scan the
products ending not eligible.
3) Unable to register
4) Very unfriendly apps (very confusing)
5) Unable to install apps on my PC - windows 10
At this point, I'm guessing (should have to)

I ordered on line and got the wrong item but the same manufacturer , it has been 3 months and didn’t receive the correct item or credit for this purchase , and today they told me that they are not going to replace it . Very bad service , DO NOT order from them , Healthy Benefits Plus is bad news , I am filing a complaint , they just ripped me off.

This is the worst experience ever! I was having trouble logging in so I called for help not once, twice, but many more! I kept getting temporary passwords that couldn't be used by myself or them. I was on the phone for up to 2-3 hrs at a time and nothing got solved. I filed a complaint and because I was upset, I was accused of yelling... by arrogant, self-centered, egomaniacs who have their heads up their butts.

Placed an online order that was not delivered. Customer service said that the package was in transit and I had to wait 2 more days before they could help me by restoring my account. When it did not arrive, I called again and was told that it is in transit and I just have to wait, they do not have any ability to locate the package or refund money to my account.

I would not recommend using this if your order is lost by FedX you will have to jump through all kinds of hoops to get your order, they will not refund you but will need to place another order and you will have to make several phone calls to get this. I will just use Walmart or CVS from now on!

In March I ordered a safety bar for my bathtub. It still is on backorder so my whole benefit is tied up. It will expire in June. They wont cancel it. I had to get a bar installed. Why not just cancel and let me use my benefits which I need badly.

Rude customer service disappeared while not answering my question. Too many out of stock products. Walmart was very good when UHC use it hope they can return.