Heartland Law Firm Avis 13

Horrible communication and lack of follow through. Scheduled free consultation with Chris Proctor 9/25/25, retained him, and signed the client agreement. Filled out intake form and sent pertinent documents for my mom's estate. Had discovery phone call with paralegal Jaclyn. It seemed that they were attentive at first until I called a week later. I was told Chris got married which is he hasn't called but I should here from someone at the end of the week. I didn't hear from anyone. I called back and left Chris and Jaclyn both a voicemail saying I wanted to know what is going on with the case or I might have to hire a different attorney. I got a voicemail from Jaclyn that the lawyers were working on my case and I should get the court documents soon. Around Halloween I get the certified copy of my mom's will filed 10/24/25. Thanksgiving and Christmas roll by and I heard nothing else from these guys. Mo phone call, no email, no letter, no telegraph, no smoke signal, nothing. I called the firm on December 30th asking for Chris Proctor to which I was informed by the receptionist he know longer works there. So I ask her who was working on the case, to which she tells me Sabrina. No last name just Sabrina. I left a message with the receptionist and was told I would get a call or email soon. I then try to get a hold of Jacklyn and wouldn't you know I got her voicemail to which I leave a message. I emailed her and messaged the team on Clio that I was concerned of getting in legal trouble being the named executor of the estate not properly managing my mom's affairs At this point it was almost 3 months and I still wasn't notified of any pending court dates , and I was still waiting for the letters of testamentary. I get a voicemail and ema back from Jaclyn saying that I should here from the lawyer by the end of the week. What ia it about the timeline always being by the end of the week with these people? I got tired of waiting and got a recommendation for a different law firm and booked a consultation. I looked up my mom's case on the wlll County courthouse website and just found my mom's will filed on 10/24/25 by Sabrina Valdez I saw no pending court dates or any probate cases listed under my mom's name. I almost was gonna cancel the consultation of the other lawyer, but didn't. I'm glad I didn't, because the other lawyer looked up my mom's case and only saw her will filed and no probate open. I was hoping that I was just overlooking the list, but sure enough, the 3 month I waited for The Heartland Lawfirm to open a probate case for my mom's estate was for nothing. I wish I didn't pay this lawfirm $600 to retain them. It was a mistake I consider a lesson learned. Never rely on Google ratings.

Chelsea was very professional and helpful with all my concerns and questions. I feel more at ease with the process going forward. Thank you.

Chelsea was very helpful in answering all my questions after a creditor called me saying they didn't get a POA. She sent another one to the fax number given by thee creditor and took care of a potential problem both professionally and courteously. Thank you for having such a great employee.

Everyone in Heartland has been so helpful and so kind. They definitely have taken a lot of burden off me from creditors I would highly recommend this company! I spoke with Paris two times and she was very kind and very helpful and answered all my questions

Answered all of my questions. She was very informative and professional!

One of the best attorneys we’ve ever dealt with. He took time to hear us out. Very efficient and patient. Never rushed us to make an irrational decision. I’d recommend him for sure!!

I called Heartland and spoke with Josh and he took care of my issue with Capital One about re-sending a letter with the physical address and my three month program plan. Then I got a call about the program plan in the afternoon, so they are really on the ball and very helpful.

I needed to change my payment date to later in the month. Heartland change the date to exactly what I needed. Heartland was very cooperative and friendly.

I have only just entered their debt reduction program, but so far the experience has been very professional and excellent. They have put us at ease and explained almost too well exactly how the program works. We were given plenty of opportunities to back out of the program if we felt uneasy about, and not once were we coerced or cornered into making decisions before we were ready. Perfect service so far.

So far so good. I get prompt attention to my questions regarding their program of debt reduction.

I had a lovely lady that really put me at ease she made me feel good about what I was doing thank you 💜