Heathrow Platinum Parking Avis 

If I have the option to give them zero stars I would give them that.

I left my car with them and when I returned from holidays I called them when I was picking up my bags and the guy on the phone told me there was a small damage on my car caused by a lorry on the car park. When the driver came my car was completely smashed on the front and both sides where the wheel is and the car was full of mud in and out, I told the driver I need their insurance and that I will call the police. The guy just left the keys on the Bonet and walked away. I took photos of the car and called the police and report it. I got in contact with the company and they said their where going to take lability and fix the damage and when I asked them if they can provide the cctv of the accident they said the camera was not pointing where the car was parked ( layers). They came to pick up the car and told me they will fix it and paint it and change the headlamp that was cracked inside which cause the light point upwards.

I told them to send me the address of the garage where my car was getting fixed and they never did.

I finally got the car back and the paint job is disgusting is completely different colour and they never changed the headlamp instead they try to repair it and cover the repairs with a black sticky tape to hide it. I sent them and email saying the colour is not the same as the rest of the car and that they need to buy a new headlamp, I sent them pictures of the car that you can notice that the car is 2 different colour and the headlamp is cracked and the light is pointing upwards.

I got a call from them and they told me it is the same colour but is noticeable because is fresh paint but it will blend in in time and if I want the new headlamp I have to send an email saying if I get the headlamp ordered from them I drop the matter about the paint job and end the dispute. They are forcing me to accept the discussing job they did for me to get the headlamp that they should of change it in the first place.

I told them that I want my car the way I left it with them or they have to paint the whole car and to change the headlamp as they agreed from the beginning. The guy on the phone said we are not going to do more works on the paint and we will send the new headlamp if you send an email saying I will drop the whole matter for me to get the headlamp and put the phone down on me.

DONT EVEN THINK OF LEAVING YOUR NICE EXPENSIVE CAR WITH THEM. Because it looks that I am not the only one who had this issue with them because when I called them once they thought I was someone else and said are you the guy from the Jaguar that was damaged.

They don’t care about your car and they don’t care how much it cost you to purchase the car.

Appalling service drop off took 20mins to get through to say we were half an hr away so had to wait. then pick up was ridiculous we just waited 1hr50mins for our car to be returned with 2 small kids do not use this company terrible customer service and misinformation on the numerous chasing calls we had to do while waiting

I booked this company through Compare Parking Deals, so here is the same review.
I used this company to compare parking deals and I selected Customer Care Meet & Greet Heathrow as the reviews were good. My confirmation email says I have booked them at the top.... then bottom of the email says Heathrow Platinum Parking. Unfortunately if you Google the reviews you can see they are awful. We had to wait 1:20 since we called them until we got our car back. I was told to wait outside as the driver would be there in a couple of minutes one of the times I called. After 15 minutes waiting in the cold with a baby and 5 year old I called again and no one answered the phone four times, until I used my other mobile to call. I was then told to wait as it would take ten minutes. When we finally got the car (20 minutes later), the kids car seats were both touched, the rearfacing toddler one was completely taken from its place, removed the seat belt and the straps that kept it secured to the front seat as it was the seat cover. The driver had already left without allowing us to inspect the vehicle. In fact, gave me my keys without even knowing if the car was mine and left. Why would anyone remove two kids car seats to park a car and bring it back to their owners? One of their reviews says they have used the customer car while on their care and makes me think the same about ours.
Their customer service is really unprofessional, they do not really know the basics and if you call, you are asked to email, then they reply vaguely if they do.
AVOID.

That was one of my best experiences on airport parking ever
Everything was on time and tidy

Very reliable service. Friendly and professional staff.

Would definitely recommend these guys. The price was fair, no waiting around for them to collect and deliver car. Exactly what you want! Will use them again on our next holiday.

Excellent service. On time both ways and friendly staff. Would recommend.

Great service. Fully recommended will definitely use again.

Arrived at Heathrow after a long haul flight today, 13th January , waited for 45 mins for our car to be dropped off. The car was covered in mud including the inside driver side and passenger side. It looked like it had been in a car rally in a mud bank. There was only half a tank of petrol left, yet I had filled the car with petrol the morning I went to the airport and only done 40 miles to the airport. The car had obviously been used while we were away. The delivery driver rushed off when we complained and was rude. My husband has taken photos and we will be contacting the police.
This company are a bunch of crooks and I would avoid them at all costs.

We used this company earlier this week, we called the company as we arrived into LHR and they said car would be 20 mins, didn’t arrive, called again and it hadn’t been dispatched....multiple phone calls and 1hr 15 later our car arrived looking like it had been parked in a field!

During our wait, we looked at the reviews below (6 days ago, not the recent glowing reviews) and realised there was issues, we then checked the booking website compareparkingdeals.co.uk and realised that the many positive reviews which made us comfortable with booking the service had been removed - they were back to 0 reviews (apart from this site where they clearly can’t remove them!)

Budget price for acceptable service, just don’t expect quick drop off and delivery. Also FYI they don’t use the parking as on your booking, and instead operate from the drop off location at T5 so dispatch car (or driver) when they match this to another customer’s pickup or drop off.

Very good service and friendly, responsive staff. The drop off was very easy and pick up involved a short wait but nothing too much. Would recommend and have booked to use them again in February

Quick service on both pick up and drop off. No waiting and friendly staff.

I experienced a world class service with the platinum team starting with the guy I spoke on the phone when I dropped my car then a very professional driver I can only suggest platinum to others well done team and keep your customers happy.

Very good service with experienced drivers. It’s been very good service I dropped my car with meet and greet service driver came and collect the car with fully satisfaction. On the way back I received my car in no time when I called.

Outstanding service . No time wasting . On time pick up and drop off .