Heatzen Avis 304

Had the survey completed, no contact from them, upon chasing they made a lame excuse about my 83 year old elderly mother.
Therefore I have had no other option but to pay someone else £3700 funded by myself to ensure my Mum has hot water and heating.
Shocking!

Shocking not sure if these where originally called Heatzen this is the name they used when they recently rang Heatzen is who originally installed our boiler but they installed a boiler to big for the cupboard blamed me saying I asked for the boiler but im not the engineer if it doesn’t fit then they should have said it couldn’t be installed now they want me to cut out my cupboards plinth so it would be able to be serviced. I said no and they left it there saying they would come back to me but they have vanished off my WhatsApp, getting on 2yrs the manufacture said they have put on the system that tge warranty with them is void and I took a payment plan out with British Gas and they put warnings on it so who is bringing these people to account for what they do to people it’s a disgrace. Maybe I should get the boiler replaced snd tgen gp through small claims and they do the government grant ones do maybe if anyone knows someone in the DWP who pay these cowboys ask them to take them off the list, there should be some system to make sure these people don't keep ripping people off but they should never be able to claim the grant money or anyone’s money until customers are happy.

jimmy and Billy were awesome!
Very profession and knowledgable
Fantastic job on the boiler and we have hot water anytime! Great job lads!

Provides false information that ECO4 grant is only for old non-combi boiler. When questioned the salesman started shouting at me. Could be rogue traders in the industry.

Jimmy did a great job installing mum’s new boiler.
Would recommend

Both Jimmy and Billy were fabulous, total professionals. Had an issue on Friday which was fixed and meant they didn’t finish until about 8.30pm, Jimmy knew all the technical stuff and was a very quick worker whilst Billy was a superb labourer. I’d highly recommend these lads to anyone.

Contacted heatzen online and within a week I had surveyor round a new boiler, vents & loft insulated immediately.
Jimmy & his team were fantastic making it a smooth, fast installation of the boiler and problem solving. I would highly recommend to use them in future
Arrived punctual and very polite people. 5 star from me! Susan wetherell

I had Jimmy and Billy installing my central heating/boiler.
These guys are very professional and hard workers.
I was explained exactly what will be done and how long it will take.
Any mess was cleared.
Can’t fault them at ALL. Would definitely recommend them.
Nice and hard working lads.

If i could give 10+ stars i would, from the very start Jimmy and Billy have been absolutely amazing, im sure we were the worst disorgansied house they have ever seen, however they were nothing but helpful, careful, professional and so caring, hard working from start to finish. Thank you from the bottom of our hearts you have improved our home more than you imagine Emma, Adrian and Family

All very professional and friendly guys, kept us updated with all the going on while the boiler was being installed, jimmy and billy were amazing! Thank you guys! Highly recommended

Jimmy and Billy very good and professional craftsmen brilliant at what they did at my home.good time keeping. Caring like we're my family.

What can I say other than FANTASTIC.
The workers were polite, quick and incredibly helpful. Kept me updated on all the progress of the work.
I would highly recommend this company.

Jimmy and Billy they were absolutely brilliant very happy with their work very clean 2 really nice lads they done you company proud nothing but good words for them

Jimmy, arrived early. Completed the installation of the new boiler,professionally and in good time. Kept me informed along the way, thanks Jimmy!

Huge thank you for the boiler installation at my parents’ home. Jimmy was polite, professional, and delivered outstanding workmanship. Would highly recommend this installer, company and service!

Jimmy came and installed our system plus 9 radiators single handedly. We so appreciated his hard work in getting us up and running in a single day. Unfortunately, there are a few issues but these were mostly due to original surveyor not picking up on things which meant correct fittings/parts not being available and a new radiator to replace leaking rad in back room being undersized (having been replaced with a smaller, single-panelled radiator). Also, the non-working radiator in hallway did not get replaced so hallway still is cold. Pipes for boiler installed behind dishwasher rather than directly below boiler which means our dishwasher no longer fits under countertop. We were also left without a working bathroom and a couple of small leaks, however, we know a plumber so should be able to get this fixed in a few weeks when he becomes available (using a bucket to flush toilet in meantime). Our installer could have used a helper but the company had laid everyone off prior to our install, which meant a stressful and long day for Jimmy. Thankfully, my husband was able to help carry some of the heavier radiators and old cast iron boiler, but this could have been an issue for someone elderly or infirm. Cozyfy (also known as Heatzen and Proximus) did come back after install to take photos of outside of house and retake internal ceiling sizes as apparently surveyor hadn’t taken them correctly during original appointment and they could not claim grant without proper measurements. We allowed them back on the condition that the hall radiator would be fixed as house is now colder with new boiler than it was previously. They promised to have that resolved but we’ve heard nothing back since.

The guys who came to fit the insulation and boiler could not have been more professional, pleasant and experienced. However we were misled by both Heatzen and the installer and told that we would have a 10 year Guarantee for our Worcester Bosch boiler. As it was fitted by an accredited installer why was this reduced to 2 years. This gives us added stress going forward when the installation of a new boiler was to alleviate this as we are in our 80’s and not in great health. This is very disappointing.

The workmen were both excellent, they kept me informed of arrival time, work carried out, I was consulted throughout the fitting and the work was completed to a high standard. Jimmy went above and beyond and I’m very happy with the work that was carried out.

Jimmy and team excellent work.I am 100% happy with the results.Highly recommend. Many thanks.

Luke arrived to install a central heating boiler. From the outset he was very professional, cheerful and patiently and clearly explained what he was going to do, putting us at ease. We could immediately see he was very experienced and the work was carried out without any problem and without leaving any mess. Before leaving everything about the running of the boiler was explained and a contact number provided if we needed advice. I would recommend him without hesitation. A Five star service.