Usually I don’t invest in tights but the biodegradable denier 50 are my go-to tights for nearly every outfit now. Totally worth the money- they haven’t ripped or pulled at all, look super elegant, an... Voir plus
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Lisez les avis des autres
Ich habe ein großes Paket mit Strumofhose( neu ) auf meine Kosten an Höflinge geschickt - wie im Internet beschrieben- das Paket kam nach vier Wochen zurück …leider will ich jetzt für das recyceln kei... Voir plus
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I really like both the thinner and thicker pair of tights I bought, they look elegant, are comfortable and the thicker ones keep you warm. Sadly both of them have holes now already even though I am qu... Voir plus
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I had a great experience with their client relations. Really human answers to my emails and they seemed genuine in trying to understand the problem at hand and help me. I'm really happy with the p... Voir plus
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À propos de l'entreprise
À propos de Hēdoïne
Écrit par l'entreprise
We believe that strength is sexy, boldness can coexist alongside femininity, and being a bit of a badass is just more fun.
Founded in 2018 by Alexandra Tymann and Anna Rauch, Hēdoïne exists to bring new meaning to modern femininity; elevating strong, bold Hēdoïnes and their legwear. Guided by a commitment to responsible production, our core collection offers bold, reinvented legwear.
Shop BIODEgradable yarns Recycling Program SUSTAINABILITY
Coordonnées de contact
28 Old Brompton Road, Suite 223, SW7 3SS, London, Royaume-Uni
- happy@hedoine.com
- hedoine.com
3,8
Bien
781 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 33 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
One of my new favourite brands!
Great customer service, friendly people, good products and lovely ideas.
16 décembre 2024
Avis spontané
Réponse de Hēdoïne
Dear Customer,
We’re thrilled to hear that you’re enjoying our brand, products, and service.
Your support means the world to us, and we’re always here to ensure you have the best experience.
Thank you for being part of our community!
Team Hedoine
Réponse de Hēdoïne
Dear Mellissa,
Thank you for your feedback. We’re really sorry to hear that the tights didn’t meet your expectations. In such cases, please feel free to contact us directly at happy@hedoine.com, and we’ll do our best to offer you a suitable solution.
Your satisfaction is very important to us, and we’d be happy to assist further.
Team Hedoine
Third country order
I placed my order with Hēdoïne Germany, unaware that it would be shipped from the UK warehouse. I was asked to pay €30 customs fees in cash upon receipt and therefore rejected it.
When I informed Hēdoïne Germany, Melisa responded very friendly and helpfully. She refunded €30 to my account and shipped the order again. When, for whatever unknown reason, I was asked to pay €60 customs fees the second time around, she also refunded that amount without further ado.
My only complaint is that when I had to return part of the order, I had to pay the return costs of over €20 myself.
1 août 2024
Avis spontané
Réponse de Hēdoïne
Dear Christine,
Thank you so much for your kind feedback! We truly appreciate your understanding. As mentioned on our website, we’re currently shipping from the UK, which can sometimes lead to additional costs.
We’re so glad to hear that despite these challenges, you’re happy with the service we provided. It means a lot to us!
Thank you again for your support!
Team Hedoine
Réponse de Hēdoïne
Dear Frida,
Thank you so much for your kind feedback!
At Hēdoïne, we’re committed to delivering both exceptional products and service, so it’s wonderful to know we’ve met your expectations. We look forward to continuing to serve you!
Thank you again for your support!
Team Hedoine
Long delivery, dropped quality
The delivery to Germany took more than 2 weeks. The quality of tights since i last time bought it (approx. 4 years ago) dramatically dropped. I wore two pairs of different tights now and they have holes after the first wear.
9 octobre 2024
Réponse de Hēdoïne
Hi Mairita,
Thank you for sharing your feedback.
We’re truly sorry to hear about the issues you’ve experienced with the delivery time.
If you could kindly reach out to us at happy@heodine.com, we’d be happy to help resolve this matter for you.
Warm regards,
Team Hedoine
Réponse de Hēdoïne
Dear Ziyi,
Thank you so much for your kind comment! We’re thrilled to hear that you had a good experience with our service. Your feedback means a lot to us, and we’re here to help whenever you need assistance.
Team Hedoine
Ich musste in der Postfiliale…
Ich musste in der Postfiliale Zollgebühren zahlen ohne das ich vorher darüber informiert wurde. Ich habe das Geld dann von Hedoine zurückbekommen, aber ich musste mehrere Mails schreiben, damit ich das Geld und keinen Gutschein erhalte. Ich habe mir extra eine langlebige Strumpfhose bestellt und diese hatte direkt zu Beginn kleine schwarze Streifen… wahrscheinlich nicht zu vermeiden
7 octobre 2024
Réponse de Hēdoïne
Hallo Sina,
Vielen Dank für dein Feedback.
Es freut uns, dass wir das Thema mit den Zollgebühren klären konnten, auch wenn wir verstehen, dass die Umstände ärgerlich waren. Deine Rückmeldung ist uns wichtig, und wir nehmen sie uns zu Herzen, um unseren Service weiter zu verbessern.
Falls wir noch etwas für dich tun können, lass es uns bitte wissen.
Herzliche Grüße,
Team Hedoine
I'm being refused a refund for shape…
I'm being refused a refund for shape wear that was not my size! Not allowed to try it on how else will you know if it fits you! I had planned to order another size but now I will not. Beware of this company
1 novembre 2024
Avis spontané
Réponse de Hēdoïne
Hi Maria,
Thank you for sharing your feedback with us. We’re sorry to hear about your experience with the shapewear sizing. We did offer a solution to help resolve this, but unfortunately, we’re unable to issue a full refund for worn items.
Thank you for your understanding.
Team Hedoine
Ladders everywhere
Ladders everywhere. I literally watched agape as the small hole on my thigh slowly laddered over the course of a 2 hour work meeting. Purchased a year ago but only on their 6th or 7th wear so cannot make a claim on the ‘ladder free guarantee’, tights feel lovely on but expensive for a promise they can’t keep. At least they’ll biodegrade 😭
17 octobre 2024
Avis spontané
Réponse de Hēdoïne
Dear Customer,
Thank you for sharing your experience with us. We’re truly sorry to hear about the issues with laddering. We strive to provide both quality and durability, so it’s disappointing to learn that we fell short for you. Please feel free to reach out to us at happy@hedoine.com – our team would be glad to look into this further and assist in any way we can.
Team Hedoine
Great leggings
Great leggings, very unusual, order arrived quickly. Also like their tights.
4 septembre 2024
Réponse de Hēdoïne
Hi GG,
Thank you so much for your kind words! We’re so happy to hear you love the leggings and our tights We aim to bring a unique touch to our designs, so it’s wonderful to know you’re enjoying them!
Team Hedoine
Great Customer Service, everything else not so much
Melisa from Customer Service did a perfect job. She assisted me kindly and solved all my problems in the best possible way.
But still, the fact, that I could not use the voucher, that I had just received, without help of customer service, is not so great.
The fact, that I needed the help of customer service to order without a fee of over 30€ shipping costs for Express-Delivery ist not so great. (In fact, I had qualified for free shipping and I didn't need express)
The fact, that I ordered tights for 35€ each - not knowing if it really fits - and not being able to return or exchange it, is not okay. I don't think that "hygiene reasons" is reasonable in this case.
At the and, thanks to customer service, I ordered, hoping that the products will fit. Sadly, I had to pay 22,90€ for tax + fee (delivery to Germany) when the package finally arrived (by the way, shipping untracked for whatever reason)
Maybe if I would have known before, that I would have to pay taxes when delivered, I would have accepted the delivery. But I did not.
For that reason I do not know anything about the fitting and quality of the products.
25 septembre 2024
Avis spontané
Réponse de Hēdoïne
Liebe Anja,
Vielen Dank für dein Feedback! Es tut uns leid, dass der Bestellprozess einige Hürden hatte, wie die Nutzung des Gutscheins und die zusätzlichen Gebühren bei der Lieferung. Wir nehmen dein Feedback sehr ernst und möchten unsere Prozesse stetig verbessern, damit solche Unannehmlichkeiten in Zukunft nicht mehr auftreten.
Vielen Dank nochmals für deine Geduld und dein Vertrauen.
Team Hedoine
Tremendously helpful customer service
Tremendously helpful customer service! One of the best I have experienced.
15 août 2024
Réponse de Hēdoïne
Dear R.C,
Thank you so much for your wonderful feedback! Providing helpful and friendly support is our top priority, and it means a lot to know we made a difference for you.
Team Hedoine
The best tights
The best tights, amazingly strong, easy to wash. I've bought a couple of pairs now and they are well worth the money.
7 août 2024
Réponse de Hēdoïne
Hi Nikki,
Thank you so much for your fantastic feedback. We’re happy to hear that you find our tights strong, easy to care for and it’s wonderful to know you’ve come back for more pairs! We appreciate your support!
Team Hedoine
Be aware of the toll fees if you live in the EU
I was asked to pay additional toll fees on delivery while their German website claims them to be sending from EU for EU customers. An additional 28 euros for three pairs of pantyhose was too steep for me so I did not accept the package. It has been over 3 weeks and I still don't have my money back
6 août 2024
Réponse de Hēdoïne
Hi Henna,
Thank you for sharing your experience. We’re sorry to hear about the unexpected customs fees and the delay with your refund. We did process the refund after receiving the returned items and aimed to resolve this as smoothly as possible.
If there’s anything further we can assist you with, please don’t hesitate to reach out.
Thank you for your patience and understanding.
Team Hedoine
Very very unprofessionel…
Very very unprofessionel if something runs wrong. I had to run After them and my order always several times before getting an answer. Delivery didn’t work for several times. Without insisting again and again I wouldn’t have Hard heard anything from them. Just a small credit for a lot of troubel and unsolved Problems. I am really really really disappointed!
6 août 2024
Réponse de Hēdoïne
Dear Anja,
Thank you for your feedback, and We’re truly sorry to hear about your experience. We strive to provide excellent service, and it’s disappointing to learn that we didn’t meet your expectations this time.
Please know that we take your comments seriously and will work on improving our communication and delivery processes moving forward.
Thank you for your understanding.
Team Hedoine
The Hedoine team helped me to select an…
The Hedoine team helped me to select an alternative pair of tights I ordered due to selling out. They truly went above and beyond to provide me with a great pair of tights that don't ladder, stay in place and look super natural on. They are honestly the best pair of tights I've ever had, I would highly recommend them.
2 août 2024
Avis spontané
Réponse de Hēdoïne
Dear Louisa,
Thank you so much for your great feedback! We’re really glad to hear that our team could help you find the perfect pair of tights and that you’re enjoying them. Your recommendation is greatly appreciated. If you need anything else, just let us know!
Team Hedoine
Customer service was great
Customer service was great, very happy with my experience!
12 juillet 2024
Avis spontané
Réponse de Hēdoïne
Dear Amy,
Thank you for your kind words! We’re thrilled to hear that you had a positive experience with our customer service. If you need anything else or have any more feedback, we’re here to help. Thanks for your support!
Team Hedoine
Réponse de Hēdoïne
Dear Magdalena,
Thank you for your feedback! We're glad you found our website easy to navigate and the checkout process straightforward. Let us know if there's anything else we can assist you with.
Team Hedoine
Recycling unmöglich
Ich habe ein großes Paket mit Strumofhose( neu ) auf meine Kosten an Höflinge geschickt - wie im Internet beschrieben- das Paket kam nach vier Wochen zurück …leider will ich jetzt für das recyceln kein weiteres Geld ausgeben -nach Spanien ist ein Paket besonders teuer -das Recycling Orojekt ist offenbar nur ein Fake ! Hatte mich auch an Hefoine gewandt - bis heute keine Antwort -ohne Worte -
23 mai 2024
Avis spontané
Réponse de Hēdoïne
Hallo,
Vielen Dank für dein Feedback, und es tut uns leid, dass es bei unserem Recycling-Projekt zu Problemen gekommen ist.
Nachdem wir von deinem Anliegen gehört haben, haben wir versucht, dir eine Lösung anzubieten, aber bisher haben wir leider keine Rückmeldung erhalten. Gerne stehen wir dir weiterhin zur Verfügung, um das Problem gemeinsam zu lösen.
Vielen Dank für dein Verständnis und deine Geduld.
Team Hedoine
Is this a real company? Taken money but not dispatched the order.
I purchased tights from their website on the 29th May 2024 and paid extra for next day delivery. It’s now 7th June and I have not received my order or dispatch email. I did receive order confirmation and money was taken from my account on the same day as the order. I have contacted them twice via email (as chat seems to be offline) but no one has replied. Is this a legitimate business or a scam?
29 mai 2024
Avis spontané
Réponse de Hēdoïne
Dear Katjuska,
I’m very sorry to hear about the delay and lack of communication regarding your order. If you could kindly send an email to happy@hedoine.com, we’d be more than happy to offer you a solution and ensure your issue is resolved promptly.
Thank you for your patience and understanding.
Team Hedoine
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