Heights Finance Corporation - Heights Finance San Antonio Mainland Dr Avis 

I was able to process paperwork electronically and with no difficulty. Process done over the phone and agents explained process very clearly. The process was completed in a timely manner.

I have had loans with this company before and never experienced anything like this. However, this time, the way everything was handled felt extremely misleading, unprofessional, and sneaky.

During the loan process, the representative added two insurance policies to my loan: one related to car accidents and another for involuntary unemployment. Neither policy was properly explained to me beforehand, and I was never clearly asked for my consent before they were included. When it was time to sign the paperwork, the representative simply talked about how beneficial these policies were, presenting them as though they were just part of the loan process. She never stopped to clearly explain that these were separate insurance products or that I had the option to decline them. It was only after I started asking questions and specifically asked whether they were included with the loan that the situation became clear.

I asked for the car accident insurance to be removed while keeping the unemployment coverage. However, after reviewing my loan documents a few days later, I discovered that I had the right to cancel the policy and receive a full refund. When I called the company to address this, the representative I spoke with became defensive and told me I had to contact the insurance provider directly to cancel it.

The problem is that my loan documents did not identify the insurance provider by name or include a phone number or any clear contact information. I had to ask the representative for the number myself. When I contacted the insurance company, I was told that the lender where I obtained the loan had to process the cancellation. I called the lender back, only to find that the employees seemed unfamiliar with the process and unable to provide a clear resolution. Since then, I have received no follow up or confirmation that my request is being handled.

This entire experience has left me extremely disappointed. I should not have to chase down information, contact multiple parties, and repeatedly explain the same situation just to cancel an insurance policy and receive a refund that the contract says I am entitled to. Customers deserve transparency, clear communication, informed consent, and competent customer service, especially when additional products are being added to a financial agreement.

What concerns me most is the lack of transparency during the signing process and the way the company has handled the issue afterward. It has seriously damaged my trust in a company I had previously done business with.

I expect this matter to be handled promptly, with written confirmation of the cancellation and a clear explanation of when I will receive my full refund. I should not have to continue chasing your employees to resolve an issue that your company should be equipped to handle.

I am extremely dissatisfied with how this transaction was handled, and I hope the company takes this feedback seriously and reviews its practices to ensure other customers do not have the same experience

It was easily done over the phone and not pushy. Didn't try to low ball my loan and the high increase rate me with 100 plus interest rates.

Veronica is great she really helped me out so much!! Will definitely be coming back

First, I would like to thank you guys for making this as simple and as smooth a process that it was. I can't believe it. I received a offer in the mail and I wasn't going to take it. However, I've been on medical leave and I needed to make sure that my rent will be paid before I got back to work and you guys came through. the process was very simple. All I did was connect in my bank. I was approved but I know that there was a hard credit pull however It was a simple process and I really appreciate it. Thank you guys

Amazing experience! Got me in and out. Great ending to a stressful day ❤️ Thank you for having everything in order and ready to go when I got there, and for all your help.

Luci is a miracle worker! The odds were stacked against me and Luci reassured me that I wasn’t too far gone and she was right. She was able to help my husband and I get the loan we needed and she was very sweet and helpful the entire time! I can’t thank her enough for all that she did and I HIGHLY HIGHLY recommend working with her.

Many thanks to Sylvia in helping me with my consolidation loan. Very helpful, friendly and her expertise made it a smooth transaction. Keep up the great work!

I just want to say that Sylvia is such a great help. As much as I hate online apps, she guided me through the whole step. She was very patient with me and I'm so glad that you can count on her for great service. Just wanted to say THANK you for your help. May you have a Happy New Year's and may God always bless you. Always a great help, Thank you again. You made my holiday even better.

Sylvia was great and extremely efficient and helpful!

Yasmine was very efficient and helpful.
-most grateful.
thank you
Graham F. Miller

Easy to deal with. Great service and expedited funding. Sylvia was great!

So Sylvia @ Covington Credit has come through for me again!! Found myself in a small financial bind this month with some unexpected expenses & got an email reaching out to me so I called. In 20 or so minutes or less, she had me approved & documents in my email to sign!!! Probably saved my bacon this month!! Thanks Sylvia and Thanks Covington!! You are the Best!!😉👍❣️

Sylvia and the ladies at the office are always very helpful. Thank you for the fast and professional service!

I spoke with Sylvia and she was very efficient and assisted me right away.

My agent Sylvia did an excellent transaction

This location the ladies are so nice a carry about you and they really help out I give them 10 stars ⭐️ if I could give them that they are a good loan place .

Sylvia and her staff always go above and beyond to help their customers. I always get the best customer service.

Awesome and professional staff

Sylvia is the best!!! She walk me right through the application and made it so easy. She’s my Angel.. I have used these guys for a while and Sylvia always keep in touch even when I have paid my loans off. When I need her she always comes through.