Alma Avis 20

My experience with Alma was wonderful. I love my provider in the ease of Alma.

Therapist completely ghosted me out of the blue and service team refused to give any explanations. Awful service would not recommend. It has been almost 2 months now and I have received no clarification or attempts at support despite submitting multiple customer support tickets. My therapist also mentioned being booked with 8+ clients back to back so it sounds like a case of burnout or overwork.

There are a lot of therapy sites. Alma is simple to use and connects me with my therapist on the things I need most. Alma makes managing my payments painless. I am really glad I found Alma!

Great service provider and great therapists.

I found a ton of counselors in my area that took my insurance. When I used my insurance site it was clearly out of date, but this was accurate and I was able to get a consultation right away. Highly recommend!

The website was easy to navigate and really accelerated being able to find the right counselor for me. Payment is super easy to set up and I love the reminders and payment confirmations along with the appointments. Highly, highly recommend!

Thanks to Jamilla Herron and Alma I’ll never consider you again! $85 charged for a no shoe Jamilla knew shouldn’t have occurred but I guess she wanted free time with free pay on my dime so she set me up at 5pm knowing I worked until 4:30 central.

Came here to leave a positive review and was surprised to see so much negativity. A friend introduced me to Alma, and I actually know several people (like, upwards of 10!!) who use it. We’ve all had great experiences. I’ve had no issues with billing or insurance, and my therapist has been excellent so far.

It seems like some of the negative experiences may come from people connecting with the wrong therapist. The platform delivers on what it promises, but you still need to do some due diligence to find the right fit.

I found my therapist with Alma and it was really simple. I was able to do a quick quiz on the type of therapy I wanted, they checked my insurance for me, and I ended up getting it totally covered with my EAP so it was free for me.

I did a free consultation with them first to make sure it was a good fit, and the therapist I worked with was great at helping me navigate a recent issue.

Have tried booking an intial intake three times over the past three weeks! Bait and switch with booking procedures. Book with one provider and get a call to book with someone else (in the practice) even though I read the bio and selected intake appointments from that provider. No user login so anytime you are booking you have to re-enter all insurance and personal information. Overall an awful experience. Will not be moving forward with this service.

Hire some human staff who can actually help with issues they are facing. A 3 day response time in 2026 is absolutely outrageous. Alma charged my card nearly $150 because their system is so slow to update, it hasn't pulled in my updated insurance (going on 4 weeks now). As someone who oversees customer experience and internal processes, I am appalled that Alma doesn't have a human escalation process figured out. They don't even have a customer service number for someone to call. Despite being a behavioral health and wellness platform, they are do not treat their platform users like humans. If you're going to over-invest in AI, then at least have the AI working efficiently and pulling accurate information.

I'm a provider and used their platform for a couple years. They were great at the start but in true tech company fashion, have gone downhill fast. They're customer services is terrible, it's impossible to talk to a live agent via chat or phone, and they make cancellation of the service very complicated. Also, their fees are too high, especially given there are now similar companies that provide similar rates for no fee. Very disappointed w/ the last several months of my time with them. The only real value they provide for the fee is their number of CEU options.

Horrible place. I had an appointment with my psychologist at 12:00 PM MST. She is in California, which is one hour behind my time zone. She logged in an hour before my scheduled time, and the clinic charged me a $100 'no-show' fee. They charged me despite my attempts to explain that it wasn't my fault; the therapist was in a different time zone, and no one mentioned that to me when I called to schedule.

Alma treats its employees very well with a good work life balance and great programs as well as good pay.

I have been with Alma as a licensed psychotherapist for over 5 years and even though they are not perfect I have been blessed to work with many great clients and continue to do so. I just wish they did a better job with IT support and customer service as you are unable to talk to anyone on the phone. I am annoyed that I cannot use Alma telehealth app due to connectivity issues and there was no resolution. I tried similar companies and they are still the best in spite of the membership fee. They also have the highest rates compared to similar companies that provide insurance billing and administrative support.

My recent consultation with Jason Pham from Alma was extremely disappointing and unprofessional. From the moment the call began, he appeared disengaged, disinterested, and almost annoyed to even speak with me. I had to initiate every part of the conversation, ask every single question, and practically pull answers out of him. His responses were one-word, dismissive, and provided no meaningful information or insight.

To make matters worse, I was told that only two insurance companies were open for credentialing in my area — New York City. For a major metropolitan area with countless providers and plans, that was not only surprising but concerning. It gave the impression that Alma’s network is far more limited than they advertise.

If this experience reflects how Alma treats clinicians or the true scope of their offerings, I cannot recommend them. A consultation should feel informative, welcoming, and transparent — not dismissive, unhelpful, and lacking basic industry access.

I was ghosted by Josh Woodland for our initial consultation.

I scheduled therapy and shared a lot of sensitive details hoping for support, making myself vulnerable and hopeful about the first session. Then, the same day as the session (in fact within an hour), I received an automated cancellation with no explanation. This left me feeling hurt and misled. A therapy platform that scales this way isn’t serving clients well, it damages trust. I hope they fix how they handle cancellations and hold their therapist accountable.

Vaporware/scam claiming to provide access to therapists, but is actually just a half-assed copy of calendly with no real employees, no physical offices, no phone numbers to call, just a "support" email that sometimes replies 10+ days after you email them.

I would not recommend using Alma for access to a therapist at all. Within three months they have made mistakes with my insurance coverage - once denying I had coverage despite my providing documentation and current screenshots from my insurance company, and most recently submitting the same claim twice to my insurance carrier.

When the original claim was paid, the duplicate was denied due to it being a duplicate. Alma took that duplicate denial and has been denying me services, stating that I don't have coverage when that is not the case. I have submitted copies of my EOB clearing showing the payment made to them for the date of service in question.

They do not allow you to contact them by phone, stating they "don't have a phone number for clients" and instead require me to schedule a call back. However, all the call backs are at least a week out and in the meantime, I am being refused service despite having coverage.

I cannot believe a company that claims to make access to mental health care refuses to speak with their clients nor make issues right in a timely manner. All I get are form replies so they clearly aren't even reading the documentation I am sending them.