Hello Alpha Avis 

I don't feel like they are helping with what I need. Idk..

A super efficient way to get the help you want! I have had great success with Alpha over the years. The communication has been simple and straightforward and the providers are always available and helpful.

I love the ease, communication, and speed of the Alpha app. I have seen great success in my health and weight.

Directions on how much medication to draw up & pricing unclear, cost of medication higher compared to other companies, response time slow, the pharmacy they use is very rude

It was easy to have a prescriber evaluate your photos and send in a prescription!

The health care provider was great. The service was easy and the medication was shipped right to me

Convenient and still very in-depth. I love being able to message with the NP.

Alpha medical is my primary doctor. I definitely recommend them. They're quick on responses and they're always there to answer questions.
Highly recommend them 😊

It was quick and took care of my sinus infection.

Joining was easy, and the provider response was faster than expected.

I love using alpha for simple medical problems. The response time is fantastic

Best Tele-Health company online. Customer Service is 5 stars. I get my meds quickly. The website is user friendly. I've used other telehralth sites and this is the best one.

Using hello alpha is easy and keeps me out of dr offices

I had always had good, convenient service until recently. The whole reason i paid for this monthly service was convenience, so I didn't have to drive to the dr office, wait for appointments, ect. Recently, I just needed a simple steroid pack. (Which i had previously got with no issues before) The dr who got assigned to me apparently thought a steroid pack (that i needed to help give my immune system a boost to get over something) was "extreamly dangerous" and told me I needed to wait weeks to see a specialist just to get a steroid pack.

I love Hello Alpha! Very prompt responses from staff and prescription call ins!!

Quick, lots of information.

I had a horrible experience with this location and its staff. My 17-year-old son desperately needed to talk to someone about his depression and anxiety. I was referred to this location by TRICARE Prime, and I requested a virtual visit for my son, considering his busy schedule with sports and senior-year commitments.

Our first meeting with Nicole Dandridge was scheduled for 3 PM. My son logged in and waited. After 23 minutes, he reached out to me, concerned that he hadn’t seen anyone log in and worried about the connection. I logged in on a separate device and could clearly see that he was there, but Ms. Dandridge was nowhere to be found. I called the office, and they told me there was nothing they could do, mentioning that it must have been a technical issue. My son waited another 20 minutes, but still nothing. I eventually told him to log off.

Three and a half hours later, I received an email from Ms. Dandridge asking to reschedule. I responded, asking what had happened. She informed me that there is a 10-15 minute grace period for virtual calls. However, we had waited over 40 minutes, which is more than sufficient time. Shortly after, she called my son, but when I didn’t answer, she was rude to him and hung up.

Given the sensitivity of this situation, I would have expected better handling and professionalism from the staff. I would not recommend this location to anyone seeking psychiatric help.