I have tried to cancel my subscription with HeMed however I never get a response from them. Ive tried cancelling with my bank yet they still try and take the money out. 0/10 customer service. Also the... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Fast and efficient to be fair. When using the app there are some issues... When I click on "discover" fantastic... But if I look at an article then go back to home, each time I click on "discover"... Voir plus
I’ve lost 16 kg in three months. I’ve cut down on my drinking and takeaway food. My stomach has shrunk considerably. My portion sizes are a fraction of what they used to be if you struggled with your... Voir plus
Singed up online, received blood test kit the next day, easy to follow instructions, returned the test kit had confirmation they had received it, results upload to there app 2 days later and medicatio... Voir plus
3,3
Moyen
97 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
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The support provided with the program…
The support provided with the program is outstanding. There is always someone to help at the end of the phone if you are experiencing any problems.
21 février 2026
Avis spontané
HeMed did their job
HeMed did their job. I am just at the begining, after the second dose, and I can’t wait to see the results after 2-3-8-12 months ❤️❤️
19 février 2026
Avis spontané
Everything is ok but would like better…
Everything is ok but would like better access of the info given from advisor. The phone number given disappeared before I had time to write it down.
17 février 2026
Avis spontané
AVOID
As others have suggested - AVOID. Lots of extra steps, unable to accept the results of the blood test i had at GP 5 days ago, their device failed miserably at doing anything except leaving multiple wounds all of which bled freely, just not when the device is attached. Have requested a refund will give them 7 days to do so or i will get Amex to do a chargeback, and they do NOT mess around.
17 février 2026
Avis spontané
Réponse : HeMed
We’re sorry to hear that you had difficulty completing the blood test and that this has left you feeling frustrated.
Our intention is that the Tasso device is easy to use, and it certainly shouldn’t feel like an unpleasant experience. We want to be supportive and help you complete the process as smoothly as possible. If a kit has not worked as expected, we can arrange a free replacement.
We also offer the option to complete the blood test during a video call with one of our trained proctors, who can guide you step-by-step to improve sample collection and confidence. Many patients find this helpful.
In addition, we do have alternative clinical pathways to prescribing in certain circumstances, depending on medical history and available evidence.
We would much prefer to resolve this constructively and support you through the process rather than see you leave feeling dissatisfied. We have requested your details via Trustpilot so that we can review your case in full and assist you further.
A really professional company who values your health journey
This is the 2nd company that I tried on my weight loss program.
HeMed has been a lot more thorough with a comprehensive blood test, excellent customer service, value for money and even a welfare pack that contains mild medication for symptoms you might receive.
Followed up by Webinar & check-in.
I have found this company to be really professional and to take the time to make sure you're welfare is prioritized.
I would definitely recommend this company and their sister company SheMed.
14 février 2026
Avis spontané
What a shambolic onboarding process
What a shambolic onboarding process. Firstly the blood test which I am partly convinced is so they can upsell you something else later on, then the lack of communications for actually sending out medication. I've had a request for further information which I have responded to within minutes and the average turnaround time on responses are there and seems to be about a week. We are getting into credit card chargeback territory now. I came to them from Dr Franks and I honestly didn't think anything could be more disorganised and shambolic than that waste of space but these guys seem to be on a par - starting to think is the industry.
11 février 2026
Avis spontané
Réponse : HeMed
We’re sorry to hear that your experience didn’t meet expectations.
We consider the blood test an essential step in the weight loss journey.
We also have the proctor call, which is a short video call to confirm weight, ID, and also to register the blood test kit, so you can receive all the updates. If not completed in time, you will not be able to receive all the updates.
We have requested some more details. Please come back to us at your earliest convenience, so that we can assist you further on this.
Singed up online
Singed up online, received blood test kit the next day, easy to follow instructions, returned the test kit had confirmation they had received it, results upload to there app 2 days later and medication issued and received the next day. Overall I enjoyed the video call where i had to share I.D share my weight. Looking forward to seeing what the team have to offer next.
10 février 2026
Avis spontané
Easy to understand the process of how…
Easy to understand the process of how to administer the drug
7 février 2026
Avis spontané
Deiver to the wrong address now refuse…
Deiver to the wrong address now refuse to refund. Don't trust them. immoral.. go elsewhere
6 février 2026
Avis spontané
Réponse : HeMed
We’re sorry to hear you’ve had an issue with your order.
A member of our Customer Support team will be in touch shortly to gather the details and work with you towards a resolution.
Easy to follow instructions and kept up…
Easy to follow instructions and kept up to date. My only question is when will the dosage change from 0.25 to a stronger dose and will I be advised. ?
6 février 2026
Avis spontané
Greats service. Best price i could find
Great service . I have used several providers and this is the only one that dors regulat blood tests to make sure all is well and was best price around for wegovy
2 février 2026
Avis spontané
Very good experience so far
This is the second company I have tried, I am very impressed with the quality of care, and effort that they have put in. From the blood test, getting results to my first weight in to sending out the treatment that have been in contact with me, when the treatment arrived they also put in a care package into the box incase you needed anything.
I am very happy I chose this company and am not made to fell like just a number
1 février 2026
Avis spontané
Highly professional
The initial contact with the company was very good, but lengthy. Do not expect to get your meds straight away as there are a number of health questions and checks to go through first.
I did have issues with some of the onboarding process due to my sight impairment. It would be great if the written instructions were in larger print.
Other than that everything was really good from the initial blood test process (which I had help with) to completing the forms and my contact with the health professionals.
They also provide (as part of the package) a lovely packaged sellection of over the counter meds in case you have any minor side effects such as reflux, wind and sickness.
I would definatley recommend this company for the professional processes they use including the way they monitor individuals on the programme to ensure all is going as expected and they do not have health concerns or side effects to the meds not previously mentioned.
1 février 2026
Avis spontané
Terrible- contacted them 6 times to try…
Terrible- contacted them 6 times to try and resolve a problem.
Purchased- got sent the blood test- Great!
QR code doesn't work in app so now I have a blood test that has no way of being tracked.
Emailed 4 times- repetitive please confirm name, email etc then nothing.
Called - no problem sir we will send you a new QR well I'm still waiting.
I've now requested a charge back from my bank
27 janvier 2026
Avis spontané
Réponse : HeMed
We’re sorry to hear that your experience didn’t meet expectations.
We aim to respond to all queries as quickly as possible. With regard to the QR code, issues can sometimes occur if the app or system is not fully up to date, so we would recommend checking for any available app or system updates, as this can resolve the problem in some cases.
We are happy to assist you with your requests if you can share your contact information from the request we have sent you. Once received, we will reach out to you as soon as possible.
Very good ,simple onboarding service…
Very good ,simple onboarding service and I was talked through every stage of the process
9 janvier 2026
Avis spontané
Currently in dispute with this company…
Currently in dispute with this company , think hard before dealinfg with them as they are not an honest comapny.
9 janvier 2026
Avis spontané
Réponse : HeMed
We’re sorry to hear that our service did not meet your expectations. Please be assured that we strive for transparency, honesty, and fairness in all our operations. A member of our team will contact you shortly to gather further details, so we can investigate your situation and provide a clear resolution or explanation of our policies.
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