Hermanlamps Avis 36

Really great product and easy communication. Love our new chandelier!

Original order was placed on September 22nd. Order was confirmed the next day on the 23rd. On October 20th, still no tracking information so I reach out to them. On October 27th, received an email stating that it would ship out that week. On Nov 3rd, I check the tracking number and it shows that the light has been delivered, yet I don't have it. I reach out to them and receive an email back stating that they uploaded the wrong tracking number and here is the new one, and oh yeah, by the way, this package is shipping sea freight and will take several weeks to deliver. (They offer a $200 voucher for my next purchase, assuming I would ever order from them again.) I tell them to use it to ship my lights air freight. They won't because the $200 would not cover the costs....

December 17th, light finally shows up. They shipped the wrong color. They admit their mistake but ask me to see if the color shipped would work in my space and offer me a $150 discount on the order and a gift card for the next purchase..... It's a nearly $4K light that we ordered in a specific color. I tell them no, to ship a replacement and cover costs for the return of the original. December 19th they tell me they understand and will issue a replacement and cover costs for the return. December 23rd, I ask when replacement will ship. I get a response back that it will take another 6-7 weeks to produce the correct color framework, and will that work? I said no and that they should resolve this sooner by bumping our order up to a priority. I receive a response back that the fixture we ordered is now no longer available yet they have prioritized production for customers and currently production only takes 2 weeks however shipping takes 3-4 weeks. (I check their web site and the light is still available to order) As an alternative they offer to cover the costs of refinishing the wrong color fixture here locally. I respond that there is nobody locally that does that kind of work. At this point I agree to the 2 week manufacturing time frame but request they send light via DHL, FedEx or UPS. and request that if this can not happen then I would be requesting a full return and refund. December 29th I send a follow up email stating that I have not seen a response to my previous request for expedited shipping.

January 4th, received an email from them again stating how sorry they are for the mix up but decline to ship the framework expedited. Email states that the light will ship this week and will have another 3-4 weeks until delivery. I guess they missed the part that if it couldn't get here sooner that I would be canceling the order and requesting a full refund?

This has been the worst purchasing experience I have had in all my years of building homes. I have never worked with a company that is so completely unable to manage their orders initially, and more importantly fix a problem that was solely on their end of the transaction. To then have them try several different ways to have us fix the problem on our end,(just make it work, get it refinished, deal with the long shipping, again) is utterly unacceptable.

If I could give less than one star I would. Do not order products from this company!

Worth the wait!
We appreciate the quality lamp and the responsiveness to my message. The chandelier arrived the week expected in perfect condition. Thank you!

I had a very disappointing experience with Herman Lamps.

I ordered bar stools believing I was purchasing counter-height stools. As a consumer, the website did not clearly differentiate the height options in a way that was obvious or intuitive, and the stools appear identical in photos. After receiving them, it became clear they were the wrong height and unusable for my space.

I contacted the company immediately. Instead of offering an exchange, credit, or any reasonable resolution, I was told that I should have called or emailed to confirm — placing the responsibility entirely on the customer. No accommodation was offered for a product that did not work.

In the end, I had to pay out of pocket to have the stools professionally cut down just to make them usable.

The product itself may be attractive, but customer service and accountability matter just as much. Based on this experience, I would not order from Herman Lamps again and would caution others to be extremely careful — or avoid altogether.

The chandelier that came in was amazing and packaged perfectly. Herman lamps was more than receptive throughout the installation process. We were sent videos, and everything was labeled nicely.
This made it a smoother instalation process. The chandelier looks beautiful and fits the space perfectly. We will continue to do business
Thank you!

I’ve had the pleasure of working with Herman Lamps for over a year on an interior design project at a residential Highrise in South Florida.
From the beginning of the process they were incredibly receptive and accommodated every change, and allowed us to customize the fixtures to fit our space.
The customer service is so good that at first I could not believe it. I would get a response from Essie at any time of the day within a few minutes.
I highly recommend using them and working with them on any lightning project.
Also, rest assured that you will not get a better price for the quality of product.

I absolutely hate writing negative reviews, and to say something positive, they were responsive once I started having an issue, but they didn't resolve the problem or ultimately act reasonably. When the order was confirmed I was immediately provided a FedEx tracking number that showed it would be delivered within 3-5 days, but as I got the confirmation later it showed it was going to take 30-40 Business Days as it was coming on a boat from China. When I said that wasn't my understanding and I didn't want the light if it didn't come within the timeframe I initially understood, and they said FedEx didn't even have it and they were wrong. I tried to explain I would have told them not to ship it had I not been given the poor information (an issue between them and FedEx), but they wouldn't reimburse me the full amount and took a cut because it had already shipped. It was one of those things, I can appreciate they had spent some costs, but I wasn't unreasonable in expecting it was going to ship on the timeframe provided to me by their shipping company, so thought they should have done the "right" thing and given me the full balance back.

Product arrives as described and in good condition, however it took 96 days to deliver.

Great product and great customer support. We love our lighting - it really tied the room together

The customer service communication from Justine was great. The lamp took a long time to get delivered but the follow up was impressive. Love the lamp and my electrician said it was high quality. It arrived in a wooden shipping box.

The customer service was great. I hadn't gotten my pendants in the time that I had expected, but the company reached out to me to fill me in on the lengthy process that's required for items to go through customs. They contacted me again after I had received the product to make sure that I was satisfied.

The product itself is beautiful and appears to be very well made.

I haven’t received the lamps I ordered.

Quick service on replacement glass for my chandelier.

We bought more than 8 chandeliers and 13 sconces, they look awesome, and good quality. Very great customer service, some pieces were missing and some didn’t fit well; they shipped and replaced defective parts without any problems.

Very pleasant to work with. I will save my final review after I receive the lamps.

EDIT on 3/26:
I have changed this review from 1 star to 2 stars, because the company did refund me in full. On Feb 14th I received an email in response to my message of the 13th, saying they were going to reach out to the warehouse for information. Two or three days later I received a call telling me it turns out they are very sorry they were unable to source the item, and acknowledging my request to cancel the order. Within a week, my credit card was credited the full amount.

Today, March 26th, more than a month after that resolution, I received a call telling me they were very sorry, and they did refund me, so would I please delete my review. My response was: No, I will not delete my review. While they did refund my full amount, the fact remains that the order was handled in an entirely unprofessional manner that left me, the customer, unable to determine if they were actually scamming people and trying to put us off until it was too late to be able to dispute the transaction. This was not a small purchase, and I could not afford to lose that much money. I stood my ground about not deleting this review, but I've come to add that they did refund me. I did suggest to them that they post a response acknowledging that they dropped the ball on this order, and that they are taking steps to prevent such unprofressionalism for future customers.

-----Original review:

I purchased a chandelier from this store on Dec 19th. On Dec 24th I received email confirmation stating, "Thank you for your purchase! We're getting your order ready to be shipped. We will notify you when it has been sent."

Jan 17th I sent an email because I had heard nothing further. I received email back stating, "Thank you for your patience. I wanted to provide you with an update on the status of your Marielle Mid Century Petal Chandelier. Your order is expected to ship this week."

Feb 13, I still have not received notice of it being shipped, let alone received the item. Their customer service number leads only to voicemail after a very long ringing time. I left a message to cancel the order. If they have not done so by the 16th, I will dispute this through the credit card company before the 60-day limit for disputing.