Herrschners Avis 

Herrschnerrs, was a great place to get crochet pattern kits. Or I used to think that up until today. Back in June I Placed an order for a diamond ripple afghan kit. I was told that it was on back order until August. Well, here it is August, and not a word from Herrschners about when to expect my order
So, I get on the phone and speak to customer service
I was told that this pattern was still on backorder and then it would be September before I would get it. I was not really happy having to wait another month. I was asked if I wanted to wait. I said no. I wanted to be refunded the $ 79.99 I paid for the yarn. Apparently the order had already been canceled. This was news to me I was never notified of this. After speaking with customer service , I was told that this pattern was no longer available and discontinued. I did recieve my refund. I still got my yarn, but bought it locally. Since. I was not going to wait for another month . Poor communication. & Customer service. Too bad Herrschners, was a great Company, but not anymore
I won't be a returning customer.

co..univat

I order several of there crochet afghan kits and some diamond dotz kits. I believed I was missing one of the kits and got the run around about where it was and they stopped responding to my emails. The kits were expensive but it was supposed to be a treat for me. When I opened the box, the yarn was just thrown in the box and the directions were just printed on copier paper. I was disappointed. They don’t care about their customers. I won’t order from them again

Herrschners used to be my go to yarn store. Dependable products, shipping and competitive e pricing. And it’s been a while since I’ve shopped there so the changes I noticed brought me up short.
As usual I clicked on and ordered my choices, and as usual I entered the advertised coupon. It didn’t work, and after some time consuming research I discovered most of their coupons don’t work for their Canadian clientele. Oops, yes I’m Canadian.
Ok, so the prices are still good right? Nope, they used to charge us in C$, but now it $US and it’s converted after purchase, you don’t get to see the real cost until you get your credit card statement.
Then, click the speedy fill your order button. Yup the order was filled the next day, but the shipper doesn’t pick it up for 7 days. I might as well have saved my money on that one.
Finally, it’s winging its way to me, what thus it has to go through customs? And I’m being charged duty, plus brokerage fees to the shipping company. It used to come from a Canadian warehouse and we never paid duty before.

Final result. You’ve lost me as a customer. Herrschners is no longer competitive…I can get the same product here in Canada cheaper.
Herrschners is no longer fast shipping……I’m still waiting for the package to land after 2 weeks.

I hope this is helpful to you the viewer in Canada and do t let all those juicy looking deals suck you in.

I ordered a paint by number kit with 5 canvases. I didn't get the 5 frames that went with the kit because I thought I would get them when I am done with the kit. Well now I want the frames and they don't sell them anymore, but they still picture them in the catalogs. That's false advertising. I am never going to order anything from them again.

First time on this site. Leisure Art stitch markers listed for $17.99. Added to cart. Then checked other items. Accidentally deleted item from cart. When I added the item back you jacked the price up to $24.99. Seriously!

Found an out of stock yarn on Herrschners site at a great price. The order was delivered within 7 days & I was able to finish my project. Would definitely shop here again.

2nd order and still a great experience. 5 days from order to arrival - that's just awesome in my book.

Too bad there is no option to chose negative stars because that is all this company deserves. Never again will I order from them. My order was shipped 9 days ago and still there is no tracking history. They take your money but do nothing to ensure you receive the product. Customer service stinks. They will not refund my money.

I placed an order with this company for the first time and I was very pleased. Shipping was quick, had an issue with a code being applied, but Debbie and Mickey were so pleasant and helpful to work with. I will be ordering from them again, I was very pleased!!!

Will never use them again customer service could care less. First and last time ordering. I feel like I wasted 43 of my hard earned dollars for nothing. I was told oh well about my order they don't really deserve 1 star will tell everyone never use this company

Will never do business with them again as their customer service is horrible. They lie to you. Do not honor what they say they will do. If they owe you a refund, they hope that you forget about it & force you to call back to inquire. If a customer service rep tells you something, don't expect it to be the truth - they WON'T honor it. All they care about is the money. Not a satisfied customer who would do business with them in the future. Haley even hung up on me when I stated that I would be returning the majority of my $500+ order. That will cost me money so I'm leaving negative reviews every place that I can to warn people about this not so honest company. Be very careful if you place an order with them.

Always seem to have good sales/prices. Shipping is quick and a reasonable price. My mother used to order yarn from then years ago when you had to order from a catalog and she always found them to be a good store. I placed my first order during quarantine and even with potential delays it arrived quickly. Second order arrived just as quickly.

I have been ordering supplies from Herrschners like crazy lately. Because of the Corona virus I have been stuck at home for several months as I am at very high risk. Herrschners has been great ! My orders have been delivered very quickly and they have been having sales on all kinds of crafting and needle work supplies. You do have to pay shipping but it's well worth it as you get quality supplies and quick service. I highly recommend! They also have a club you can join, I can't remember how much it was a year maybe $29 but you save 10% on your orders for a year, if you order like I do you make up the difference in two or three orders.