Julia has been absolutely fantastic in sorting all the paper work out for me for my renewal! Fantastic member of the hetas team! Thanks again!
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Very helpfull right through the hole process especially if your not technically minded like me , what a great team thankyou alex Collingwood
Julia has helped me throughout my application and she couldn't have been more helpful 😃 she explained everything clearly, always had time to answer my million and one questions and helped me comple... Voir plus
L'entreprise a répondu
I was ‘chasing’ a certificate for my log burner. The chimney sweep gave me a link to HETAS. The help and advice I received was above and beyond what I expected. It transpired my burner was regi... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Agence de certification
- Association ou organisation
- Services de maintenance des cheminées
- Fournisseur de chauffage
- Organisme à but non lucratif
Écrit par l'entreprise
HETAS is the national organisation working for consumer safety and the wider public interest in safe, efficient and environmentally responsible use of biomass and other solid fuels. Our purpose is 'Working together for a cleaner, safer, and more sustainable environment'. Through our website you can search for approved and registered installers, chimney sweeps, retailers, servicing technicians and products ranging from stoves through to biomass boilers. HETAS operates it’s competent person scheme under authorisation from The Ministry of Housing, Communities and Local Government (MHCLG) and overseen by The United Kingdom Accreditation Services (UKAS) under the certification standard BSENISO 17065:2012. HETAS is part of Cleaner Safer Group.
Coordonnées de contact
Severn House, Unit 5 Newtown Trading Estate, Green Lane, GL20 8HD, Tewkesbury, Royaume-Uni
- 01684 278170
- hello@hetas.co.uk
- hetas.co.uk
4,8
Excellent
759 avis
A répondu à 75 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I lost my certificate and needed it for…
I lost my certificate and needed it for my house sale. I contacted Hetas whom got back to me very speedy. I was then able to buy a new certificate which came within minutes. Thank you Izzie :)
27 décembre 2025
Avis spontané
Réponse de HETAS
Thank you for reviewing HETAS, Jane. We're pleased to hear that Izzie responded to you very quickly and resolved your enquiry. Please do get in touch again if you have any further questions, we'll be happy to help!
Spoke to Abbie today about my Hetas…
Spoke to Abbie today about my Hetas registration. She looked into it whilst I was on the phone and sorted the problem, which was my error and all was up and running again. Very polite and efficient service, thank you Abbie
22 décembre 2025
Avis spontané
Réponse de HETAS
Thank you for reviewing HETAS, Ian. We're pleased to hear that Abbie resolved the problem you were having and provided you with very efficient service. Please do get in touch again if we can assist you further, the team will be happy to help.
Incredibly helpful and very efficient
Incredibly helpful and very efficient. Couldn't of asked for better customer service.
12 décembre 2025
Avis spontané
Réponse de HETAS
Thank you for reviewing HETAS, Gabriella. We're pleased to hear that our team were incredibly helpful and efficient whilst assisting with your enquiry. Please do get in touch again if you have any further questions, we'll be happy to help.
Excellent response to my concerns…
Excellent response to my concerns regarding an installation adjacent to my property which confirmed my suspicions that it is not in conformance to current regulations. I was advised to contact my local Building Controls and the situation is now in their hands.
12 décembre 2025
Avis spontané
Réponse de HETAS
Thank you for reviewing HETAS, John. We're pleased to hear that our team provided an excellent response to your enquiry. Please do get in touch again if you have any further questions, we'll be happy to help.
A waste of time
A waste of time.
My query wasn't answered really and I think the agent had not read my email properly in order to give a well thought out response. Such a waste of time as now I have to write yet again!
8 décembre 2025
Avis spontané
Réponse de HETAS
Thank you for reviewing HETAS, Ruth. We're sorry we didn't meet your expectations at this time. We understand Izzie from our support team has been in touch to assist with your enquiry, however if we can support you any further please email hello@hetas.co.uk.
Thank you for Applicant Help
Thank you to HETAS for all their help in sorting out our membership. Julia was so kind in walking me through it all.
2 décembre 2025
Avis spontané
Réponse de HETAS
Thank you for taking the time to review HETAS. It's great to hear that Julia was so helpful in walking you through the registration process. Please do get in touch again if you need any further assistance, the team will be happy to help.
Excellent service
Excellent service, when you feel like no one cares about customer experience, Molly and Paul showed that not to be the case. Their service was incredible!
20 novembre 2025
Avis spontané
Réponse de HETAS
Thank you for reviewing HETAS, Lea. We're pleased to hear that our team provided you with incredible service! Please do get in touch again if you have any further questions, we'll be happy to help.
Réponse de HETAS
Thank you for reviewing HETAS, Faye. We're pleased to hear that our team were helpful to you. Please do get in touch if you have any further questions, we'll be happy to help.
Always very helpful especially Julia…
Always very helpful especially Julia and Billie. It makes a change to speak to a company always prepared to help.
14 novembre 2025
Avis spontané
Réponse de HETAS
Thank you for reviewing HETAS, Teresa. It's great to hear Julia and Billie are always very helpful while assisting you. Please do get in touch again if you have any further enquiries, the team will be happy to help!
Great help from Julia at Hetas
Great help from Julia at Hetas, she helped me through all the stages with expert guidance.
13 novembre 2025
Avis spontané
Réponse de HETAS
Thank you for reviewing HETAS, Emily. We're pleased to hear that Julia helped you through all stages of the registration process. Please do get in touch again if you have any further questions, Julia and the team will be happy to help.
Superb & conscientious workmanship at good price with 10 year guarantee 🤗
I'd used HD9 Gas & Hetas Solutions Limited, Holmfirth previously, in my old home, and am delighted to hear they are now doing plumbing, heating and their family created Dunsley Heat multi-fuel stoves for the new owners. Even though I'm a fairish distance away I was relieved when they agreed to take on the work I needed doing, giving me a very favourable quote and 10-year guarantee.
I had a 'newish', but very restrictive and expensive to run heating system when I moved into my new home 4 years ago. In all honesty it was totally inadequate before HD9 Gas & Hetas Solutions Limited stepped in to replace it. What a difference it's made, and how hardworking were James and Kenny?🤗
So removing the hot water tank, a mucky job, replumbing for the new system (carpets rolled back, floorboards up, and carefully replaced after work completed) work was finished beautifully. They worked conscientiously, clearing all items and muck away as they worked, constantly keeping me updated at each stage.
I can highly recommend James and HD9 Gas & Hetas Solutions Limited confidentially and without hesitation. Very conscientious work, to an extremely high standard, at a reasonable and competitive price. You won't find better.
13 octobre 2025
Avis spontané
Abbie Bennett at HETAS was a pleasure…
Abbie Bennett at HETAS was a pleasure to deal with she helped me very quickly with what I needed help with. She was very polite and professional and made the whole process simple. Thank you Abbie, keep up the great work.
6 novembre 2025
Avis spontané
Réponse de HETAS
Thank you for reviewing HETAS, Danny. We're pleased to hear that Abbie was very polite and professional whilst assisting with your enquiry. Please do get in touch again if we can help you out any further, Abbie and the team will be happy to help.
Really helped with my renewal
Really helped with my renewal, there were some difficulties with the data sheet and Abbie got everything sorted Really appreciated
30 octobre 2025
Avis spontané
Réponse de HETAS
Thank you for reviewing HETAS, Nik. We're pleased to hear that Abbie really helped with your renewal and got everything sorted for you. Please don't hesitate to get in touch again if we can assist you any further, the team will be happy to help.
It wHelpfulas very helpful to find my fires…
It was very helpful to find my fires info.
Thanks to Jake Baldwin
23 octobre 2025
Avis spontané
Réponse de HETAS
Thank you for reviewing HETAS, David. It's positive to hear that Jake was very helpful whilst assisting with your enquiry. Please do get in touch again if you have any further questions, we'll be happy to help.
Had a great experience with HETAS…
Had a great experience with HETAS (Billie Calland and her team) got me booked in for my inspect very quick and efficiently,
Thank you, Ryan
22 octobre 2025
Avis spontané
Réponse de HETAS
Thank you for reviewing HETAS, Ryan. We're pleased to hear that you had a great experience with Billie and the team. Please don't hesitate to get in touch again if we can assist you any further, we'll be happy to help.
Waste of time
Complaint:- 52235 June 2025
HETAS complaints team are a waste of time. I recently had a bad install which could've proved fatal, I reported the fitter to HETAS and they said a full review of the fitter would be undertaken. East Lincs Install a Stove, Friskney, Lincolnshire.
I have since found out nothing was ever followed up, he is still installing burners and providing certificates.
Does a life have to be lost before complaints are taken seriously?
What use are HETAS? We pay extra to have HETAS registered fitters but they're not monitored or checked.
Upon having my stove taken out by a new fitter to have the cosmetic work redone as the original fitter had made such a mess of it - it was found that the flue wasn't fitted correctly. Smoke would've poured down my chimney into my room. The fire had also been fitted without any airflow and not to manufacturer's instructions - it was snug to the back wall of my chimney breast, hence why I reported him to HETAS.
They assured me steps would be taken to check the fitter was fully competent - well it seems that never happened.
30 juin 2025
Avis spontané
Réponse de HETAS
Thank you for taking the time to review HETAS, Susan. We're sorry to hear you've had a negative experience.
HETAS is a not-for-profit organisation (company limited by guarantee without share capital). Our purpose is ‘working together for a cleaner, safer and more sustainable environment’. HETAS has operated the only specialist competent person scheme for installers of solid fuel and biomass installations for over 10 years. It runs under licence from Ministry of Housing, Communities and Local Government (MHCLG) and is United Kingdom Accreditation Services (UKAS) accredited. To make sure that the standards are consistent, there are rules that scheme operators must follow and conditions they must meet. Our registrants are also subject to robust training and inspection prior to, and throughout, their registration on our competent person scheme for installers.
A requirement of competent person schemes is to provide assistance and we work hard, within our remit, to help whenever possible. We can provide assurance that your complaint was taken seriously and followed up by our dedicated team. Unfortunately, there are times where we cannot assist through the HETAS complaints policy, however we continue to complete a review of the registered business and ensure that they are demonstrating competence in line with conditions set by Government.
We strive to provide a positive and helpful service to everyone; we are sorry that we have not met the standard you were looking for this time. Should you wish to raise this formally, we would ask that complaints are made in writing and sent via email or post, addressed to the relevant department. More details on this can be found at https://www.hetas.co.uk/consumer/advice-hub/complaints-concerns/.
Impressed
Wow. HETAS proves that regulatory orgs can work. I had reason to raise an issue regarding an install and HETAS complaints unit went above and beyond in assisting/reassuring me.
I would like to say a special thank you to their lead compliance officer for a pragmatic, professional and caring approach. And also well done HETAS for being responsive and engaged
17 octobre 2025
Avis spontané
Réponse de HETAS
Thank you for reviewing HETAS, Benjamin. We're so pleased to hear that our complaints team went above and beyond in assisting you and made you feel reassured. We've passed your positive feedback on to the team. Please do get in touch again if you have any further questions, we'll be happy to help.
Great member of staff
Great member of staff, Abbie helped me with my public liability insurance sorted and got me back up and running.
Lovely to talk to such a positive person , I felt like a person not just a number.
17 octobre 2025
Avis spontané
Réponse de HETAS
Thank you for reviewing HETAS, Tony. It's great to hear that Abbie helped with your PLI and was a positive person to speak to! We've passed your lovely feedback on to her. Please do get in touch again if we can assist you any further, Abbie and the team will be happy to help.
fantastic help from Julia and Elliott…
fantastic help from Julia and Elliott and the rest of the team at HETAS starting up on your own is never easy at the best of times. But the team have helped me in every stage of the process. I can see light at the end of the tunnel now so onwards and upwards.
AAsweeps.
17 octobre 2025
Avis spontané
Réponse de HETAS
Thank you for reviewing HETAS, John. We're so pleased to hear that you received fantastic help from Julia, Elliott and the team during each stage of the registration process. Please don't hesitate to get in touch again if we can assist you any further, we'll be happy to help!
HETAS registration process
I had the pleasure of dealing with a lady called Julia whom made the whole process very easy and held my hand all the way through it
Well done Julia
2 octobre 2025
Avis spontané
Réponse de HETAS
Thank you for reviewing HETAS, Mark. It's great to hear that Julia made the whole registration process easy for you. Please don't hesitate to get in touch again if you have any further queries, Julia and the team will be happy to help.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.