Heyiu was excellent to communicate with.
Heyiu was excellent to communicate with. I got the shoes just as I had ordered. Their customer service was quick to answer any questions I had. Great job!
21 juillet 2026
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3,0
Moyen
18 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 60 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Réponse de Heyiu
Thank you for your 5-star review! ❤️ We're so glad you love the product. Your support means a lot to everyone at Heyiu. We look forward to serving you again in the future! 😊👟
Worst shoe buying experience ever
Ordered a pair of Kobe's size 12.5,3-4days later i get an email explaining to me how they want me to measure my foot because the shoes where being shipped internally size 11 and they were measured in centimeters. So I did what they asked and let them know what size 12.5 was in centimeters and told them I had over 10 pairs of Kobe's and to ship me what I had ordered, to days later I got the same email again, that got me wondering what type of Company I was dealing with so I replied back either give me the size I ordered or cancel the fricken order, and I didn't say fricken if you know what I mean. So they canceled the order, what a waste of my time, very unprofessional company don't waste your time with them, they charged my card twice but they did refund it twice at least, made everything very confusing, terrible experience for a pair of shoes.
1 mai 2026
Avis spontané
Réponse de Heyiu
We are truly sorry that your experience did not meet your expectations.
Our shipping policy clearly states that order processing and shoe preparation may take 1–4 business days. In your case, within 2 days of your order, we sent you a video showing the actual pair of shoes that had been prepared for you and asked for additional size confirmation to help avoid a sizing issue.
After receiving your request to cancel the order, we respected your decision and processed a full refund promptly. The duplicate charge you mentioned was the result of the cancellation and refund process, and both transactions were fully refunded.
We understand that the additional size verification may have caused frustration, but our intention was only to ensure that you received the correct pair. We sincerely apologize for the inconvenience and appreciate your feedback, as it helps us improve our service.
Delivery took forever
Delivery took forever, I was promised a refund that I never received then when I finally got the shoes that said size 12 are actually size 11. Completely dissatisfied
28 avril 2026
this web site is a scam..
this web site is a scam... just look at the address its a house.plus the shoes are coming overseas which is fine but at least disclose it. you don't know it until you purchase the shoes.. received an email with 18 other people that have not received their shoes also they blamed Fedex. received a refund after I got my credit card compony involved..
4 avril 2026
Ordered and then emailed a week later…
Ordered and then emailed a week later that item was out of stock.
19 avril 2026
Réponse de Heyiu
We sincerely apologize for the inconvenience and for not meeting your expectations.
Our shipping policy clearly states that order processing and shoe preparation may take 1–4 business days before shipment. In your particular case, after reviewing the situation and understanding your concerns, we processed a full refund only 3 days after your order was placed.
We always strive to provide the best possible service and would never intentionally delay or ignore our customers. We truly regret that your experience was disappointing and appreciate your feedback, as it helps us improve.
Réponse de Heyiu
Hi Charles,
We sincerely apologize for the confusion.
Due to an issue with our payment gateway, your order was automatically refunded to your account shortly after the purchase. Because of this, the order is no longer active in our system, and we are currently unable to proceed with shipping.
We kindly ask you to review your account to confirm the refund. If you would still like to receive the item, please feel free to place a new order, and we will prioritize processing it for you.
Thank you for your understanding, and we truly appreciate your support.
Best regards,
Heyiu Support Team
Easy to place an order.
Easy to place an order.
I do wish there was a search button on your site.
5 avril 2026
Réponse de Heyiu
Hi Joan,
Thank you so much for your kind feedback! We're really glad to hear that you found it easy to place an order on our website.
We also truly appreciate your suggestion regarding the search function. This is very helpful, and our team is already working on improving the browsing experience, including adding a search feature to make it even easier to find products.
Thanks again for your support — it means a lot to us!
Best regards,
Heyiu Support Team
Got a pair of expensive Nike track shoes for less
Got a pair of expensive Nike track shoes for a lot less via Heyiu. The delivery took a week and a half, FYI, but well worth the significant cost savings. I also reached out to their customer support and got an immediate and helpful reply (with a video of my order number and actual shoes!). Thanks Heyiu!
25 mars 2026
Avis spontané
Réponse de Heyiu
Hi Miles,
Thank you so much for your kind review! We’re really happy to hear that you’re satisfied with your purchase and our service.
At Heyiu, we always try our best to provide great value along with transparent service — especially with real product videos so customers can feel confident before shipping.
We truly appreciate your support and patience with the delivery time. It means a lot to us!
If you ever need anything in the future, feel free to reach out — we’d love to serve you again 😊
Best regards,
Heyiu Team
This is a scam
This is a scam. I ordered two times from these guys and did not recieve a single pair of shoes. They claim that item got stuck at customs and any reputable seller will ensure all the paperwork would be correct. They stated fed ex tried to contact me which is not correct as they were provided with my contact information. Do not ever do business with this company. They are FAKE in every way. Go to hype unique instead they are way better. If the business wants me to remove this review they can make it right by delivering on goods I ordered. Not once but twice. Shame on this company.
25 mars 2026
Avis spontané
Réponse de Heyiu
Thank you so much for your kind feedback!
We’re really happy to hear that everything was fast and easy for you.
We truly appreciate your support and hope to serve you again soon! 😊
I ordered some sneakers and then U said…
I ordered some sneakers and then U said you didn't have them in stock why take my money and then say you Refunded my money back , what a waste of my time and money!!!! I don't think I'll be ordering from you again
19 février 2026
Réponse de Heyiu
Dear Corey,
We are truly sorry for the inconvenience and frustration this situation caused you.
At the time your order was placed, the item appeared available in our system. Unfortunately, due to a stock synchronization delay, we discovered shortly after that the item was no longer in stock. As soon as we confirmed this, we immediately processed a full refund to your original payment method.
We completely understand how disappointing this experience must have been, and we sincerely apologize for the inconvenience and wasted time. This is not the experience we want any customer to have, and we are actively improving our inventory system to prevent this from happening again.
We genuinely appreciate that you gave us a chance, and we hope that in the future we may have the opportunity to serve you better.
Thank you for your understanding.
Best regards,
Customer Support Team
Heyiu.com
Réponse de Heyiu
We sincerely apologize for this situation. After carefully checking, we realized that your order was unfortunately overlooked on our side. This was completely our mistake, and we truly take full responsibility.
As soon as we discovered the issue, we proactively reached out to you via email to resolve it as quickly as possible. Please kindly check your inbox (and spam folder just in case) for our message.
We deeply value every customer and it truly saddens us to know this experience did not meet your expectations. We sincerely hope you can give us the opportunity to make this right for you.
Thank you very much for your understanding and patience. We are looking forward to resolving this for you as soon as possible.
Warm regards,
Heyiu Team
Réponse de Heyiu
thank you verry much
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