Rowland Pharmacy formerly called Hey Pharmacy do a great job. I use to have to visit a local pharmacy to pick up prescriptions. Covid arrived and everything changed. I go online to order my prescrip... Voir plus
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Mixed bag. For my own medication it has been straight forward. However for months I tried to add my mother-in-law on my app. I did everything I was asked but "computer said no", despite having no pro... Voir plus
L'entreprise a répondu
You get excellent service, it's easy to request medicine/tablets, the web site is really easy to navigate and all the work is carried out by Hey pharmacist, or Rowlands as it is now known by. You just... Voir plus
So easy to use, no messing and delivered in days, no queue for script, no pharmacy queue, only to be told sorry we can’t complete your order you’ll have to come back, Summary, don't shout too loud eve... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Hey Pharmacist lets you order, track and get reminded about your NHS repeat prescription in just two taps and also book appointments for vaccines and other health services.
Coordonnées de contact
Rowlands Pharmacy Online, WA7 3DJ, Rivington Road, Runcorn, Cheshire, Royaume-Uni
- 01928 761015
- help@heypharmacist.co.uk
- heypharmacist.co.uk
4,7
Excellent
7 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Never had a problem!
10 novembre 2025
Avis spontané
My reminders always come to remind me…
My reminders always come to remind me then my prescription always arrives soon after and it's free postage
10 novembre 2025
Avis spontané
So easy to order repeat prescription…
So easy to order repeat prescription and a rapid turnaround
10 novembre 2025
Avis spontané
Very happy customer
Used Hey Pharmacist for a few years now. Never had a problem.
If I’d had to contact them- due to my gp errors, they have dealt with it & sorted it out so quickly.
Brilliant service & I’m very happy.
10 novembre 2025
Avis spontané
Recommended
Arrived promptly and correctly, well packaged. A very convenient way to receive my prescriptions.
6 novembre 2025
Avis spontané
Great service.
It’s so easy; I love it.
A rare example of a fluid, intuitive, easy digital service.
25 octobre 2025
Avis spontané
Prompt reminders when to order repeat…
Prompt reminders when to order repeat prescriptions.
Always kept informed on the progress of the order.
Cannot fault the service
10 novembre 2025
Avis spontané
It does what it says on the tin
It does what it says on the tin. I click order and the package drops through my letterbox a few days later. Great service 10/10. Keep up the excellent work.
6 novembre 2025
Avis spontané
Professional and fast safe…
Professional and fast safe service.Thank you.
10 novembre 2025
Avis spontané
First class service
First class service , quick and efficient. Very reliable.
27 octobre 2025
Avis spontané
It is such an easy process to order my…
It is such an easy process to order my medication through the app and it arrives in the post a couple of days later. I think it makes doctors lives easier and their is no queuing in the pharmacy for simple repeat prescription allowing them to focus on other more complicated matters. I have had nothing but the best experience with Hey
16 octobre 2025
Avis spontané
Service is seamless
Service is seamless. App works really well and delivery is prompt and reliable.
10 novembre 2025
Avis spontané
Time for change
When I first joined up many years back things were very impressive/speedy delivery all good. Last few have been shocking as in over a week. So much I've took the decision to bin them off and go elsewhere. When its your medication thats needed and important then its just not acceptable this day and age.
15 octobre 2025
Avis spontané
Réponse de Hey Pharmacist
Hello,
Thanks for taking the time to leave a review, as all feedback is valuable to us.
We advise ordering 7-10 days before due, so that medication arrives in good time, and I can see all of your previous orders have been within this timeframe.
If you need any help from the Hey Pharmacist support team, you can message us on the app or by emailing help@heypharmacist.co.uk.
Best wishes,
Hey Pharmacist
Don’t tell everyone
So easy to use, no messing and delivered in days, no queue for script, no pharmacy queue, only to be told sorry we can’t complete your order you’ll have to come back, Summary, don't shout too loud everybody will want this 5 star service…..Thanks for being there.
10 novembre 2025
Avis spontané
Getting slower
The turnaround time from prescription request to delivery is now over one week, whereas it used to be 3 to 4 days. This has resulted in me running out of meds for the last two requests.
10 novembre 2025
Avis spontané
Réponse de Hey Pharmacist
Thanks for taking the time to leave a review.
As you've not responded to Trustpilot's request for more information, so that we can locate your Hey Pharmacist account and reply correctly, we're not able to respond with specifics to your review.
You can contact the Hey Pharmacist support team on the app or by emailing help@heypharmacist.co.uk.
Best wishes,
Hey Pharmacist
Very easy
Very easy - a couple of clicks and my meds arrive a few days later.
7 novembre 2025
Avis spontané
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