hib. Avis 

I contacted the company about a broken hinge on a bathroom cabinet. They replied the same day, asking for more details then sent me replacement hinges for free. They then dealt patiently with a series of additional questions about how to fit the replacement hinge, always replying promptly and helpfully. I am thrilled that this sort of customer service still exists - it is so very rare.

What a joke!
Had to wait weeks for the product to come back into stock.
Then my bathroom doors were different shades!
Overpriced and low standard.
Don’t trust these cowboys!
IKEA is better quality.

I had a problem with one of their products and called them for help. Spoke to a very knowledgeable guy called James who was super helpful as I didn’t know what was doing.
He explained everything easily and told me to do a few checks and tests to resolve the situation, I was blown away by how he helped me and resolved the problem with care and consideration, he couldnt have done any more to help me. If I was purchasing again in future I would definitely call them first, due to customer care and support after years of previous purchase. Many Thanks !

HiB are such a pleasure to work with! I've been collaborating with Laura and Keavie for a little while now, both are extremely responsive and helpful with any queries I have. Would highly recommend!

My bathroom cabinet developed a fault, and the customer service advice and assistance i received from Sophie was excellent. The correct part was located and sent immediately. Thank you

My Led heated bathroom cabinet left hand door developed an electrical fault over five years after installation. I called and spoke to a Mr Pemberton who assured me the voltage to the doors is to 12v and is a safety feature for the use of electrical equipment in bathrooms. I felt very reassured when I thought about it. After five plus years I think most companies would fob you off with, "its wear and tear ", but no, a new door (which I really was not expecting), has been dispatched. For me personally that is " above and beyond",as far as customer service goes. Thanks again.

Initially we were very pleased with our two new Hib Vapor cabinets and they looked good in our newly refurbished bathrooms. They cost over £1300 for the pair and we looked forward to many years of use. 6 months later the mirrors are starting to develop black spots around the edges and one of the cabinets now makes a constant, irritating, humming noise. The motion sensors have minds of their own and only work when they want to. Hib, via the supplier, have offered new doors and a transformer; they haven't offered an engineer to come and replace the parts for us. And from reading others experiences, it would seem that any replacement parts are likely to fail in a similar timeframe.
We paid a premium price for what we thought was a premium product. Like many other contributors on this site we are sadly disappointed with the product and advise potential purchasers to look elsewhere.

Purchased an expensive bathroom light that connects to Bluetooth for music. Before I purchased from a bathroom store, I asked if the salesperson could call HIB to check that the metal plate on the light would not rust with moisture. We were assured that this would not happen . The light is now absolutely covered in rust and fit for the bin. Customer service would not help, were rude and dismissive. Don’t bother wasting your money on their awful products because you will live to regret it. Once they have your money, they are not interested.

Original review (15/10/23): We had a HiB Vega 1200 mirror installed when we renovated our bathroom. It looks great and when new it functions well. However, after a while the LED lights around the edge of the mirror start to fail, leaving a patchy appearance. After some negotiation with HiB product support the mirror was replaced under warranty via the vendor. Then exactly the same thing happened to the replacement mirror, which also got replaced. So we are now on our 3rd mirror which within a year of being installed has developed precisely the same problem. HiB now refuses to honour their 2 year product warranty on the grounds that we are well beyond the original warranty period. This product is clearly defective. It’s an expensive mirror and it’s highly unsatisfactory that the manufacturer will not accept responsibility for its defects. Be warned!
Update 26/10/23: To be fair to HiB they have now replaced the mirror once again. Only time will tell whether this replacement will be better than the previous ones.

Bought a Hib bathroom cabinet. The side has blown at the top and bottom on one side. Got referred back to where we purchased it and they have approached Hib. Hib won't help and say that this is in a splash zone. The shower in the bathroom is fully enclosed within a glass shower cubicle. There is a strong extractor fan in there and the window is always open. There is physically no way the cabinet ever gets wet bar washing our hands....Not fit for purpose. Wish I could attach pictures. Terrible product

We ordered a HiB Dusk mirrored cabinet and realised that an end clip for the LED was missing, so contacted HiB and rather than replace the missing item under warranty they fobbed us off to the retailer who cannot help if HiB won't replace the parts!

Wish I had read these reviews first.

As someone else stated - turning the light on makes an obnoxiously loud tone to activate the Bluetooth which is annoying as the Bluetooth was a feature that we hoped to use maybe once every now and then.

Also it’s impossible to level the door as the adjusting grub screws max out long before the door levels due to it being far too heavy for the hinges.

This is all within the first day of installation - guess I have rusting mirrors and LED failure to look forward to as well going by everyone else’s reviews.

Do not buy. This is cheap crap at a premium price.

We purchased the HiB Libra magnifying bathroom mirror (Art no. 21400) and within 18 months half of the LED illumination stopped working. We reported this to the supplier who contacted HiB who said out of warranty and so could not help. Within another couple of months the whole LED illumination had failed with HiB claiming the LED were not replaceable. At over £300 this is supposed to be a premium product. Please do not purchase this company's products they are not worth the money.

We bought a Hib mirror cabinet with bluetooth about four years ago, the first mirror door degraded around the edges within 18 months and was replaced.

The second mirror also started to degrade after a year even though I took the precaution of sealing the edges with silicone. After another six months the light and bluetooth gave up completely. The door now looks dreadful and I need to replace the whole cabinet - not with another Hib!

These products just aren’t robust enough for everyday domestic use.

We had a problem with our 3 year old HiB bathroom cabinet and they resolved it immediately, without hesitation- excellent service!

I bought an Isoe cabinet with an integrated toothbrush charger, the charger failed after a year. I contacted James Pemberton at HIB, gave him the details and proof of purchase and he sent me the replacement part within 5 days, easy to fit and good as new.
The point is not that an electrical component can fail (they all can) but the promptness and ease of response to remedy it. You don't know when you initially purchase the item what the after-sales service will be like, safe to say I'm now glad I paid the Brand premium for a quality HIB product, as when I needed support they were there for me. Well done James at HIB - you are an asset to the Company. Recommended.

Bought two LED bathroom cabinets totalling over £1500. One is always buzzing. Raised it immediately after it was installed and was told it was a transformer issue, so they sent a new transformer and I paid to get it fitted. Cabinet still buzzes, now being told that the buzzing noise is normal....errr ok. I only want a refund for one but apparently I must return both...errr ok. for the price paid, definitely not worth the hassle or inconvenience.

HiB Product Service Team provided a replacement cupboard door within 8 working days of my initial enquiry on 23rd December 2022. Excellent service, especially over the Christmas and New Year period.

Outstanding customer service.

We had a problem with a bathroom cabinet we bought 4 years ago. We had not bought it directly from them.

They sent us a replacement cabinet of our choice without hesitation.

Lovely cabinet, great customer service. I was missing a latch to hold one of the doors shut. The retailer would not assist, so I emailed a photo of the missing latch to HiB. They replied on the next working day to say they had sent one out to me. It was exactly the right part. Thank you