Highfield Plumbing and Heating Avis 

244
•
TrustScore 5 sur 5

4,9

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Mark from Highfield did our work. We have an electric shower that needed the pump and circuit board replacing. I’d sourced a new unit and this was fitted without fuss or mess in a totally comp... Voir plus

Noté 5 sur 5 étoiles

Re annual boiler service, Craig arrived on time. Completed service.Found faulty parts and ordered. Fitted replacement parts quickly at prearranged time. Excellent service. Polite. Efficient. No f... Voir plus

Noté 5 sur 5 étoiles

Pressure dropped several times on new boiler. I eventually rang Highfields who sent Martin to deal with it . A small leak was found on an old joint under the floorboards. Martin replaced the joint so... Voir plus

Noté 5 sur 5 étoiles

Last year Highfield Heating gave me a very good quote for the supply and fitting of a new boiler and some other plumbing work. Excellent work . Recently I contacted them regarding the An... Voir plus

À propos de l'entreprise

  1. Chauffagiste
  2. aussi dans
  3. Fournisseur de chaudières
  4. Fournisseur de chauffage
  5. Ingénieur gaz
  6. Plombier

Écrit par l'entreprise

Highfield Plumbing and Heating, a Gas Safe registered company, specialist in heating system installations and repairs. We pride ourselves on expert solutions, and outstanding customer satisfaction.


Coordonnées de contact

4,9

Excellent

TrustScore 5 sur 5

244 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 50 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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4,9

Tous les avis

(244)

91 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Prompt and Professional

Reliable service. We have an LPG boiler and Craig is always prompt and professional. We subscribed to the Ultimate Heating Care Plan which gives us peace of mind if the boiler was to break down. We are a business and would have no hesitation in recommending Highfield Plumbing and Heating for a great service at very fair prices.

17 octobre 2024
Avis spontané
Noté 5 sur 5 étoiles

Brilliant in an emergency

Craig came out in an emergency on a Saturday afternoon to fix the boiler after another company had damaged it doing a terrible service.
Fixed it in no time and got everything back up and running better than ever.

12 octobre 2024
Avis spontané
Noté 5 sur 5 étoiles

Annual Boiler Service

Kieran and his apprentice visited to carry out my annual service on my Ideal Combi Boiler. I found them highly efficient and knowledgeable. The booking process was very simple and the support team very helpful.
I would definitely recommend Highfield Plumbing, and their annual service plan is very good value enabling you to spread the costs over the year.

9 octobre 2024
Avis spontané
Noté 5 sur 5 étoiles

Great service.

Very fast. Friendly service. Cleared up afterwards and no mess left.

Would use again.

20 août 2024
Avis spontané
Noté 4 sur 5 étoiles

Kieran & Martin fitted a large towel…

Kieran & Martin fitted a large towel rail for us and drilled through the internal garage wall to connect to the boiler. All very neat and just how we wanted it, despite the fact that the garage wall was even wider than they had expected. Very pleased. Mike Rose

26 juillet 2024
Avis spontané
Noté 1 sur 5 étoiles

Well and truly turned over.

Got back from holiday, we had no water.
Called out plumber via Best Technicians, was told call out fee would be £49.
Plumber turned up, investigated for 20mins, couldn't find the problem so left again. Bill....£226.80.
I eventually found the problem was a stop cock under the sink had been turned off by the house sitter who hadn't told us. I'm not a skilled or experienced plumber but managed to find and open a stop cock.
Please exercise caution, don't get ripped off like we did.

25 juillet 2024
Avis spontané
Logo de Highfield Plumbing and Heating

Réponse de Highfield Plumbing and Heating

Dear Mr shepherd,

Thank you for sharing your experience. I’m sorry to hear about the inconvenience you faced upon returning from your holiday. I appreciate the opportunity to provide some clarification.

When I arrived at your property, you informed me that the exposed stop tap was the only one you ever turn off. Respecting your information, I did not search for additional stop taps as it would have been disrespectful to disregard your assurance. I carried out the necessary investigation based on this understanding, but found the stop tap to be functional, which left us uncertain about the issue.

As an emergency call-out service provider, the company I worked with on this odd occasion has a fixed call-out fee for attendance, regardless of the issue's resolution. Unfortunately, I have no control over these charges. I did communicate with the company to see if any waiver could be arranged, but they advised they would handle it directly with you.

Additionally, had you commissioned my company directly, we would not have charged anything in the instance no resolution was sought, as I explained to your partner.

I understand your frustration with the unexpected cost and I’m sorry for any confusion and inconvenience caused. If there are any further questions or if there's anything I can do to assist you, please feel free to reach out.

Best regards,
Craig

Noté 5 sur 5 étoiles

Fantastic company

Did a fantastic job rang them Tuesday for a quote they came Wednesday and did the work quickly and efficiently I’m extremely happy with the results would 100% recommend

18 juillet 2024
Avis spontané
Noté 5 sur 5 étoiles

Brilliant company

Brilliant company. Rang them at 12:20 with an issue, by 2:30 one of the engineers had come, diagnosed the problem, picked up a new part and fitted it.
The issue still persisted the next day, and an engineer was sent out that morning to fix it for us.
Very efficient company, great customer service and cheap prices. Would use again if any more issues arise, thank you!

2 juillet 2024
Avis spontané
Noté 5 sur 5 étoiles

Skilled and Conscientious

More than happy with the work carried out, no complaints at all and will have them back to do some more work for me later in the year.

20 juin 2024
Avis spontané
Noté 5 sur 5 étoiles

This is the 2nd time I've used…

This is the 2nd time I've used Highfields to service the boiler. This time I recieved texts and emails confirming my appointment, then a reminder the day before and a message on the morning of the service to inform me Kieron was on his way, can't get better than that even though they were 40 minutes early but better than not showing up. Kieron and his mate were very professional and courteous.

7 mai 2024
Avis spontané
Noté 5 sur 5 étoiles

5 stars

Highfield Plumbing and Heating polite and trustworthy team. Plumbing job has been done great in good quality standards. Would highly recommend to anyone.

9 avril 2024
Avis spontané

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