Installation was timely and went well. Had some technical issues within days of the installation. Highline sent out a technician who quickly found the problem and fixed them. The cost to speed ratio... Voir plus
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Courtesy and efficiency of the worker installing and the politeness, and patience our inside installer was. I believe his name was Charles. He made sure all our electronics were hooked up. Big thanks... Voir plus
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Easy to inquire, customer service is human an speaks English which is very good for me.. Price is great an speed far better than xfinity. I was even able to keep my landline..lol yes im old school.... Voir plus
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Nice individuals but poor communication among Highline people and between them and customers. Additionally, I notice no increase in speed. Again, every person has been very nice but they all have a li... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Highline Fiber Internet provides fast, reliable fiber-optic internet designed to keep homes and businesses connected without compromise. We focus on delivering consistent high-speed performance, low latency, and dependable service you can count on every day. Our mission is to bridge the digital divide by bringing advanced fiber infrastructure to the communities we serve. We believe everyone deserves access to quality internet, whether for work, education, streaming, or staying connected with what matters most. Currently servicing customers in Michigan, Texas, Colorado, Georgia, Nebraska and Kansas. At Highline, customer experience comes first. From installation to ongoing support, our team is committed to clear communication, responsive service, and continuous improvement based on customer feedback. We’re proud to power stronger connections—online and in our communities. Visit www.highlinefast.com
Écrit par l'entreprise
- At Highline, we believe everyone deserves access to fast, reliable internet — no matter where they live. We are proud to bring high-speed fiber internet and exceptional customer service to rural and underserved communities. Our team is committed to providing dependable connectivity, professional installations, responsive local support, and a customer-first experience every step of the way. Whether working from home, streaming, gaming, learning online, or staying connected with family and friends, we strive to deliver service our customers can count on. We sincerely value customer feedback and use every review as an opportunity to continue improving and serving our communities better. Thank you for trusting Highline to keep you connected.
Coordonnées de contact
You Deserve Real High Speed Internet
4,3
Excellent
31 avis
A répondu à 66 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Super friendly team
Super friendly team and I am guessing on the date. Can’t remember the actual date
9 avril 2026
Réponse de Highline
Thank you for the kind words, Sue! We’re glad you had a great experience with our team, and we appreciate you taking the time to leave a review. Thank you for trusting Highline as your internet provider.
❣️❣️❣️❣️
From the wonderful woman that took my call to place my order to the great 2 men that came out to install, my experience was the best. They showed me repeatedly how much they cared. I am so grateful.
13 avril 2026
Réponse de Highline
Thank you so much for your heartfelt review! We’re truly delighted to hear that your experience was such a positive one from your first phone call through installation. Providing caring, attentive service is something our team takes great pride in, and your kind words mean so much to us.
We’ll be sure to share your feedback with the team members involved. Thank you again for choosing Highline — we’re grateful to have you as part of the Highline family!
Courtesy and efficiency of the worker…
Courtesy and efficiency of the worker installing and the politeness, and patience our inside installer was. I believe his name was Charles. He made sure all our electronics were hooked up. Big thanks to your employees.
14 avril 2026
Réponse de Highline
Thank you for your thoughtful review, Lewis! We’re so glad Charles provided courteous, patient, and efficient service. We truly appreciate your kind words and will be sure to share your thanks with our team!
Installation was timely and went well
Installation was timely and went well. Had some technical issues within days of the installation. Highline sent out a technician who quickly found the problem and fixed them. The cost to speed ratio is the best I have ever experienced. I now have download and upload speeds over 2GB/second!!! No more problems, which was a regular event with the old ISP!
7 mai 2026
Réponse de Highline
Thank you for sharing your experience! We’re glad our team was able to quickly resolve the issue and that you’re enjoying the speed and reliability of your new service. We truly appreciate your support!
Nice individuals but poor communication…
Nice individuals but poor communication among Highline people and between them and customers. Additionally, I notice no increase in speed. Again, every person has been very nice but they all have a little different spin on “the facts”!!
15 avril 2026
Réponse de Highline
Hi Dani, Thank you for your honest feedback. We’re glad to hear our team members were kind and helpful, but we understand how frustrating inconsistent communication and unclear expectations can be. That’s not the experience we want for our customers.
Your comments are valuable, and we’re using this as an opportunity to address communication gaps internally and reinforce consistent messaging through additional team training. We appreciate you bringing it to our attention.
We also understand your concerns about not seeing an increase in speed and would welcome the opportunity to review your service to ensure everything is performing as it should. Please reach out to us directly so we can help.
Réponse de Highline
Thank you for the 5-star review! We’re happy to hear Samantha was so helpful and able to guide you through everything. We appreciate your support and we're glad you're part of the Highline family!
Easy to inquire
Easy to inquire, customer service is human an speaks English which is very good for me..
Price is great an speed far better than xfinity. I was even able to keep my landline..lol yes im old school.
Streaming tv is easy with highline an gaming no lagging.
6 avril 2026
Réponse de Highline
Thank you for the wonderful 5-star review, Rebecca! We’re glad you’re enjoying the fast speeds, reliable service, and friendly customer support. We love that your old-school landline and new technology are working perfectly together — the best of both worlds! Thanks for trusting Highline as your internet provider!
Réponse de Highline
Thank you for your review, Mary! We’re happy to hear the installation was prompt and neat, and that you’re enjoying fast, dependable service.
Réponse de Highline
Hi Carl! Thank you for the 5-star review! We’re glad to hear our technicians were friendly and that you found our billing process easy to use. We appreciate your support!
Fast install everyone they sent out was…
Fast install everyone they sent out was awesome at their job
20 avril 2026
Réponse de Highline
Thank you for the great review, Jeni! We’re thrilled to hear the installation was fast and that everyone on our team provided awesome service. We appreciate your support!
Réponse de Highline
Thank you for the 5-star review! We’re glad you’re enjoying our prompt customer service and fast, reliable connections. We appreciate your support!
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