Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

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Lisez les avis des autres

Noté 1 sur 5 étoiles

Diebe, sie schicken statt original Produkt eine kleine Probe. Die Probe ist nicht original verpackt und bei Rückgabe sagen, dass ich aus Hygienische Gründe keine Rückgabe darf. Aber das Produkt ist ni... Voir plus

Noté 1 sur 5 étoiles

Ich habe 2 limitierte lipgloss von summer Fridays bestellt die ich bereits einmal von sephora zuvor gekauft hatte. Ich musste schockiert feststellen, dass es sich um gefälschte Ware handelt. Weder der... Voir plus

Noté 1 sur 5 étoiles

I've been waiting months for my order. When I asked, they apologized with production problems and offered me (as with other customers) a 10% refund. No response to my inquiries for weeks now. My req... Voir plus

Noté 1 sur 5 étoiles

Placed order end of March. Got a confirmation fed ex was shipping. Time went by. Reached out company. Production issues. Shipping soon Get a confirmatiom notice yesterday, UPS is delivering today. N... Voir plus

À propos de l'entreprise

  1. Accessoires pour voitures

Écrit par l'entreprise

Built with reverence for Tesla’s minimalist aesthetic and designed to enhance the Tesla experience, Hills ultra-unique style accessories add a touch of personal expression, to make the Tesla interior entirely unique.


Coordonnées de contact

2,7

Bas

TrustScore 2.5 sur 5

175 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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2,7

Tous les avis

(175)

4 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Tesla Y - wood trim (ebony finish)

Top quality product. Elegant look!
Really impressed with how well everything was packaged. Three different packages, and the dashboard trim was very well packed.
Helpful customer service when I had questions.

24 mars 2023
Avis spontané
Noté 1 sur 5 étoiles

Bought their walnut center console to…

Bought their walnut center console to match the other dash. Not a match. Not even close. Customer service has been horrible, they won’t do anything. Only suggested I buy a full new dash cover and door inserts to match THEIR center console when in fact they stated their center console WAS INDEED supposed to match OEM.
Don’t recommend. Buyer beware.

20 mars 2023
Avis spontané
Logo de Hills

Réponse de Hills

We appreciate your feedback regarding the walnut center console you purchased to match your existing dash. We understand your frustration with the lack of a perfect match and the challenges you encountered when dealing with our customer service.

It's important to note that we use real wood for our center consoles, and Tesla produces cars in different factories with various wood suppliers. As a result, the wood used in each Tesla itself can differ, making it quite challenging to achieve an exact match. Nevertheless, we assure you that we are continually striving to improve and enhance our products to better align with Tesla's dashboard.

We value your feedback and understand the frustration of not achieving the desired match. We apologize for any inconvenience caused and appreciate your understanding of the complexities involved. If you have any further concerns or require assistance, please feel free to contact our customer support team. We're here to help.

Noté 1 sur 5 étoiles

Poor product & even poorer customer service

I don't normally leave reviews but I'm so disappointed with this company that I feel compelled to do so.
I purchased the carbon dashboard and door panels for my Model 3 but the door panels simply didn't fit leaving a noticeable gap which basically meant you could see the white below the carbon and not the look I, or I guess anyone else, would want. I tried to contact Hillsmade but have not had a reply to either of my emails nor have I had a response to their online chat. I can't find their phone number so I'm left waiting to hear from them. I didn't even get an automated acknowledgement of my emails to their support desk. If you're thinking of buying just be really cautious.

15 mars 2023
Avis spontané
Logo de Hills

Réponse de Hills

We're sorry to hear about your negative experience with our company. We take all feedback seriously, and we apologize for any difficulties you may have encountered with our product and customer service.

We understand how frustrating it can be when a product doesn't fit as expected, and we apologize for any inconvenience this may have caused you. We would like to work with you to find a resolution, so please don't hesitate to reach out to us directly so that we can assist you.

Regarding our customer service, we apologize if there was any delay in our response to your emails or chat messages. We strive to provide excellent customer service by replying to most messages within 24 hours and will review our processes to see if there are any areas where we can improve.

Once again, we apologize for any frustration or inconvenience you may have experienced, and we would be happy to work with you to find a resolution. Please don't hesitate to contact us directly so that we can assist you.

Noté 5 sur 5 étoiles

Exceptional Quality and Service

I purchased the carbon dash piece, center console pieces and a screen protector for my Tesla Model 3. The quality of all three pieces is nothing short of exceptional. Their customer service went above and beyond as well. I highly recommend buying from them. You won’t regret it!

10 mars 2023
Avis spontané
Noté 1 sur 5 étoiles

This company is a true mess, would never recommend them

They take about a year to have the parts manufactured and delivered even though they only offer a handful of options and products. When i finally received it, they didn’t fit and their return policy is not friendly or easy. Among them, you are required to send them images of the product before they will release the shipping labels to then loose the items in their warehouse after delivered. They finally found the items but would only return 50% of the items less the delivery fee since they found the items damaged even though they were not when I send them.

5 décembre 2022
Logo de Hills

Réponse de Hills

We're sorry to hear about your negative experience with Hills. We take all feedback seriously, and we apologize for any delay in manufacturing and delivering your parts, as well as any difficulties you may have encountered with our return policy.

We understand how frustrating it can be when a product doesn't fit as expected, and we would like to work with you to resolve this issue, as mentioned in our previous email communications. While we do require images of the product before issuing a return label, we apologize if this process caused any inconvenience for you. We will be sure to review our return policy to see if there are any areas where we can improve.

Regarding the damage to the items you returned, we take great care in inspecting all items we receive to ensure they are in the condition we expect. If you believe that the items were not damaged when you sent them, please let us know and we will investigate the matter further.

Once again, we apologize for any frustration or inconvenience you may have experienced, and we would be happy to work with you to find a resolution. Please don't hesitate to reach out to us directly to discuss this matter further.

Noté 5 sur 5 étoiles

I purchased the Matt carbon fibre…

I purchased the Matt carbon fibre dashboard and door panels for my Tesla Model Y. They were delivered quickly (I’m in the UK) and were quick and easy to install in my car. They are a perfect fit and beautifully made, I’m absolutely delighted with them and would highly recommend Hills.

8 mars 2023
Avis spontané
Noté 5 sur 5 étoiles

Beautiful wood accents

The install was very easy, the woods is beautiful and once I figured out to use rubbing alcohol on harder to place pieces (console), install of those pieces was a snap.

1 février 2023
Avis spontané
Noté 1 sur 5 étoiles

Took months to get, poor quality, poor instructions

Took many months to receive the product. Then it arrived warped. Install instructions were terrible, and the install process was awful. Since the product is so thin and flimsy it cracked when trying to reposition it. Don’t waste your money. I just ordered from RPM to replace this crappy version from Hillsmade.

31 juillet 2022
Logo de Hills

Réponse de Hills

We're sorry to hear about your negative experience with our product. We take pride in the quality of our products and strive to deliver them in a timely manner. We apologize for any delay in shipping your product and for any issues with the quality of the product you received.

We would appreciate more specific feedback regarding the installation instructions and process, as we are always looking for ways to improve our products and customer experience.

In the meantime, please know that we offer a satisfaction guarantee and we would be happy to work with you to resolve any issues you may have encountered. Please don't hesitate to reach out to us directly at support@hillsmade.com so that we can make this right.

Noté 5 sur 5 étoiles

Excellent Product Looks Great

Received it but thought it was scratched. Emailed support and few hours later had a solution, wasn't scratched magic eraser did the trick. 10 minutes to install and looks great! Highly recommended!

8 février 2023
Avis spontané
Noté 5 sur 5 étoiles

Luxury add on.

Personally, I love the way it looks & feels. It literally just gives my Tesla Model Y a more luxurious look. If only I was able to show you guys a photo, I definitely would.

Recommend it 100% hands down.

5 février 2023
Avis spontané
Noté 5 sur 5 étoiles

Looks beautiful!

Looks beautiful!! Super easy install!! Did in less than 10 mins!!! Hope it hold up just as good as it looks and the install!! Highly recommend!!

13 janvier 2023
Avis spontané
Noté 1 sur 5 étoiles

Product never delivered, nor refunded

My wife and I ordered the maple door panels, dashboard and center console in June 2022 for our Model Y. After a months of no information given regarding the delivery date, we reached out via mail. The dealer asked us to be patient and announced a delivery date that was due in late August. When the time had come, we were told that due to further delays in shipment of the products the delivery could be expected at the end of october. A few weeks later further delays were announced and as we cancelled the order after five months of waiting and demanded a total refund, we were offered a discount of 20%. Despite a repeated statement of cancellation, some of the ordered pieces were delivered in late November, others were further postponed (= new delivery date expected 6 months after the order was placed and paid). We send the incomplete delivery back to Hills. Today were are still waiting for the refund.

In a nutshell:
Not a trustworthy company, unable to deliver the advertised product bundle and so far unwilling to refund the cancelled order.
Our advice: keep on searching somewhere else!

16 novembre 2022
Avis spontané
Noté 5 sur 5 étoiles

Refined Luxury

Hillsmade has crafted a first class product. The Ebony finish Tesla Model 3 center console kit fit perfectly, and gives my car a much more refined look, than the factory piano black plastic.

12 novembre 2022
Avis spontané
Noté 5 sur 5 étoiles

Excellent customer service. Above and beyond.

Excellent customer service. Above and beyond. The company sent me the wrong dash color by mistake, so i opted to return it. They paid for the (very expensive) return shipping. When I sent it back in the original packaging, it was damaged in shipment.

When they received the dash, it had cracked completely in half and was unusable. Regardless, they shipped me a new dash in the correct color (at their expense) and they even paid for the expensive shipping again.

Takeaway: This company went above and beyond to correct the mistake and satisfy their customer, at their own expense. And they really did pay a lot to make it right. 10/10 would recommend.

The dash is extremely high quality, and looks like it just belongs with the car. Makes the car look super custom.

10 octobre 2022
Avis spontané
Noté 5 sur 5 étoiles

Center Console Tesla Model 3

Center Console Tesla Model 3
Very professional staff, due to shortage shipment and me moving from NJ to UT my item took a minute, however the staff was awesome with my order and delivered to my new address without any issues. Thank you Team!!

2 septembre 2022
Avis spontané

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