Hilltop Products Avis 

582
TrustScore 4.5 sur 5

4,6

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Lisez les avis des autres

Noté 5 sur 5 étoiles

RAW Apple cider vinegar, two teaspoons twice daily, is now an established part of our daily health regime. No side effects so far, seems to be helping type two diabetic control. Will be able to asses... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I was looking for a strong banding tool that I could use to keep the claws on my pet lobster shut while I cleaned him and his tank. I used to put him in the bath while I scrubbed away on his tank but... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

All the staff are very freindly and joe the salesman is very polite and goes above and beyond to help since ive found hilltops I wont be going anywhere else i give there staff 10 out of 10 for the... Voir plus

Noté 5 sur 5 étoiles

I have a ford Ranger and wanted to fit myself a strut on tailgate, I was having trouble removing bolt at home so decided to drive to Hilltop garage for help. They removed bolt very quickly and never c... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Fabricant

Écrit par l'entreprise

Hilltop Products Ltd manufacture heat shrink PVC products including a wide selection of heat shrink tubing materials, buy online for next day delivery!


Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

582 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

Comment cette entreprise utilise Trustpilot

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4,6

Tous les avis

(582)

27 avis reçus au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

Specified PVC, word specification not understood.

Specified PVC, tried to sell me non PVC as "same specification." Got caught out some time ago as well, when they refused refund, or replacement even after sending me samples that proved they had not sent PVC in the 1st place.

24 juin 2020
Avis spontané
Noté 1 sur 5 étoiles

Incomplete order

Incomplete order
I have tried to call to discuss this order and email and had no response, shocking service

24 juin 2020
Avis spontané
Noté 1 sur 5 étoiles

Ordered Leak stop 6 weeks ago

Ordered Leak stop 6 weeks ago . just received it , but received spray `n` seal instead.
Their customer number was rung. A 50 MINUTE WAIT until I was first in the queue. That is a lot of wrong orders!! The foreign sounding gentleman took 10 minutes to sort it out and even then could not tell me weather I was to return the wrong goods or to keep them. No information on the delay but as the bank a/c had not been debited I assumed that the order had been lost especially as no acknowledgment of the order was sent.

24 juin 2020
Avis spontané
Logo de Hilltop Products

Réponse de Hilltop Products

Hi Peter,

I think you may have us confused, as we don't sell leak stop? We don't have a phone queuing system either?

I'm unable to give out specifics, but your order was placed 8th June.

Ross

Noté 1 sur 5 étoiles

Poor service

Ordered plant tying tubing. It was far too weak and broke much too easily
making it pretty useless. Despite many emails and phone calls I have had no
success in arranging a refund - I do however keep getting promo emails from them! I finally obtained a refund from my credit card company. So I have to report very poor service from Hilltop

11 juin 2020
Avis spontané
Logo de Hilltop Products

Réponse de Hilltop Products

Hello Charles,

Thank you for taking the time to leave us a review. I have now taken the time to research your complaint.

Unfortunately, as you have left this review organically and not via an invitation link, similarly as you have left no order number; I am unfortunately unable to validate your order.

It's my hope that every customer has a 5* experience with us, I would therefore kindly ask that you contact me with some information relating to your order so we can look to rectify any concerns you may have. My direct email is: - ross@hilltop-products.co.uk

With 40 Years' in business, we pride ourselves on excellent customer service.

During this difficult time and like many businesses, we have undoubtedly faced staff shortages and therefore delays were to be expected. Regardless of size, this has been the case for all businesses. Be it waiting in a queue or delayed response times.

If you can provide some information to validate your complaint, I will absolutely look into this for you.

I look forward to hearing from you.

Ross

Noté 5 sur 5 étoiles

Excellent Service

Excellent Service, I ordered the wrong thing on line, rang up they sorted it out and sent me out the correct item without any fuss.

6 mai 2020
Avis spontané
Noté 5 sur 5 étoiles

April 2020 Mid COVID 19 Outbreak Support

April 2020 Mid COVID 19 outbreak, Hilltop Products, expedited a very important delivery of products to support a high hazard Ministry of Defence asset, which was directly being utilised to support the fight against the outbreak.

Communication throughout the process was effortless, delivery was above and beyond expectations, and the products were of superb quality.

Thank you to all involved, first class service.

17 avril 2020
Avis spontané
Noté 5 sur 5 étoiles

Hilltop pulled out all the stops for me…

Hilltop pulled out all the stops for me at a time when getting hold of equipment at short notice is nearly impossible at this challenging time . I had a repair to do on a plastic tank for a company making hand sanitizer for the NHS. Despite trading at restricted capacity I got a quick response to my email and had all the things I needed that afternoon.
Great service and will definitely be using them again.

3 avril 2020
Avis spontané

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