This was the third product I have purchased from Hirosart with two pieces customized. Each project exceeded my expectations and has me wanting more! The products are so beautiful and you can tell they... Voir plus
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Lisez les avis des autres
Storm figure was painted all white. None of the detail in the image was there and she is a black character. Painting her face white is bordering on racism.
L'entreprise a répondu
kept seeing these fake AI epoxy lamps all over TikTok and always wanted one, so I finally decided to do my due diligence. That’s when I came across this gem of a site. I had absolutely no issues... Voir plus
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The two resin night light models were excellent, my kids love them! While delivery took awhile, it’s understandable as they are hand made from Vietnam. Whenever I had questions, I emailed and received... Voir plus
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À propos de l'entreprise
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4,3
Excellent
60 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 75 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Storm figure was painted all white
Storm figure was painted all white. None of the detail in the image was there and she is a black character. Painting her face white is bordering on racism.
7 octobre 2026
Réponse de Hirosart
We sincerely apologize for this issue and for any distress it has caused. We would greatly appreciate the opportunity to make this right immediately. Please reach out to us directly at info@hirosarts.com with your order details so we can investigate this with our team. Thank you for bringing this to our attention.
Great product
Great product, looks and works just as advertised. Item was shipped and packaged nicely to protect it. I would definitely buy from them again.
7 octobre 2026
Réponse de Hirosart
Thank you so much for your wonderful feedback! It means a lot to us. We look forward to creating more pieces for you in the future!
Always Exceeding my Expectations
This was the third product I have purchased from Hirosart with two pieces customized. Each project exceeded my expectations and has me wanting more! The products are so beautiful and you can tell they put so much work into them. I am a forever fan of this company and can’t wait for my next project. Thank you for such a high quality product that I’m always proud to give to my loved ones at Christmas.
1 octobre 2026
Réponse de Hirosart
Thank you so much for your wonderful feedback! It means a lot to us. We look forward to creating more pieces for you in the future!
Great product it looks amazing
Great product it looks amazing, and it came two weeks earlier than expected
thank you very much! i would definitely buy it again
28 septembre 2026
Réponse de Hirosart
Thank you so much for your wonderful feedback! It means a lot to us. We look forward to creating more pieces for you in the future!
Great keycaps and lamp!
Great keycaps and lamp no problems just wish they were shorter but still great!
21 septembre 2026
Réponse de Hirosart
Thank you so much for your wonderful feedback! It means a lot to us. We look forward to creating more pieces for you in the future!
Great details so awesome great…
Great details so awesome great condition fast delivery very helpful thank you so much
9 septembre 2026
Réponse de Hirosart
Thank you so much for the kind review! We look forward to creating more pieces for you in the future!
They are REAL !
kept seeing these fake AI epoxy lamps all over TikTok and always wanted one, so I finally decided to do my due diligence. That’s when I came across this gem of a site.
I had absolutely no issues receiving my product. Shipping took a little longer than expected, but that’s understandable since I’m in the US. The lamp arrived in perfect condition with no damage whatsoever, and you can really tell that a lot of care, passion, and attention to detail went into making it.
10/10 — I’ll definitely be ordering from them again
29 août 2026
Réponse de Hirosart
Thank you so much for the wonderful review! It truly means a lot to our team to hear that you love the lamp and appreciate the care and detail that went into making it. We look forward to creating more pieces for you in the future!
Delivery was a bit too long but other…
Delivery was a bit too long but other than that everything is fine.
23 juillet 2026
Réponse de Hirosart
Thank you so much for your wonderful feedback! It means a lot to us, and we’d be delighted to serve you again whenever you’re ready for your next creation.
Absolutely amazing
Absolutely amazing! The Charizard and Togepi lamps are beautiful and even better than I expected. The quality and attention to detail are fantastic. They made my 6-year-old daughter's birthday extra special, and she absolutely loves them. Highly recommend Hirosart!
3 juillet 2026
Réponse de Hirosart
Thank you so much for your wonderful feedback! It means a lot to us, and we’d be delighted to serve you again whenever you’re ready for your next creation.
Ordered in beginning of June
Ordered in beginning of June, curious on how the quality and legitimacy of the product was, and honestly forgot about it for awhile, got the shipment not too long ago and it arrived today.
overall im happy with the quality and the lamp is clear, not clouded.
Local carriers were responsible for a delay in delivery by a day.
Will be looking to order another one before long.
11 juin 2026
Réponse de Hirosart
Thank you so much for your wonderful feedback! It means a lot to us, and we’d be delighted to serve you again whenever you’re ready for your next creation.
Réponse de Hirosart
Thank you so much for your wonderful feedback! It means a lot to us, and we’d be delighted to serve you again whenever you’re ready for your next creation.
Fast delivery with issues
Delivery was fast, and the lamps I ordered were securely packaged. The lamps themselves are very beautiful. Undfortunately, there are fingerprints visible on the inside of one of the lamps that cannot be wiped off, as they appear to be embedded in the resin. On a second lamp, there is a small imperfection on the outside and the wooden base was simply included as an insert rather than being firmly attached to the lamp. These issues should normally have been caught during thorough inspection.
It's a real shame! :-/
8 mai 2026
Réponse de Hirosart
Hi! Thank you for the feedback and for the kind words about the lamps' beauty.
We sincerely apologize for the fingerprints embedded within the resin and the structural issue with the base on the second lamp. These defects should have been caught during inspection.
As an apology for the oversight, we have contacted you to offer a 10% refund for both of the faulty lamps. We hope this compensation reflects our commitment to customer satisfaction and helps make up for the inconvenience caused. We have sent you an email but haven't received a reply yet. Whenever you have a moment, please check your inbox so we can get that sorted for you!
Amazing and a beautiful!!
The two resin night light models were excellent, my kids love them! While delivery took awhile, it’s understandable as they are hand made from Vietnam. Whenever I had questions, I emailed and received quick responses that helped me understand the process. Now that I saw the amazing night light, I’m looking at getting one for me and my office 😊
22 mai 2026
Réponse de Hirosart
Thank you so much for your wonderful feedback! It means a lot to us, and we’d be delighted to serve you again whenever you’re ready for your next creation.
I communicated by email several times…
I communicated by email several times and there was always a speedy response, helpful information regarding my order, and very polite.
Thank you so much!
8 mai 2026
Réponse de Hirosart
Thank you so much for your wonderful feedback! It means a lot to us, and we’d be delighted to serve you again whenever you’re ready for your next creation.
Not with the poor service
I ordered using a Mother’s Day coupon on 4/23. Based on the coupon, I was expecting that I was on the same page with the store… this was a Mother’s Day present and that’s when it would be delivered.
I heard nothing so I emailed on 4/29.
I received a response on 5/4 saying that they were on holiday from 4/30 to 5/3. Nothing was said about what happened from 4/23 to 4/30.
As of today, the tracking information continues to indicate that the package has not been received by the shipper.
I can be patient, but the store has just blown me off. No real information, no updates.
It’s disappointing to not be valued as the customer.
13 mai 2026
Réponse de Hirosart
Dear Customer,
We are incredibly sorry for the disappointing experience you’ve had with us, especially since this was meant to be a special Mother's Day gift. We completely understand your frustration regarding the delay in communication and the lack of updates on your tracking status.
Because our items are carefully handcrafted, they require a dedicated production time, and our recent holiday unfortunately pushed our schedule back further than expected.
Your order was shipped on May 13th. Currently, the package is in transit from our workshop to our US shipping hub. Once it arrives in the US and is handed over to USPS, the tracking link will update immediately. We expect it to be delivered to you within the next 10 – 12 days. We deeply value you as a customer and want to make this right. We have just sent a detailed follow-up email to you with:
- The direct tracking link and a clear explanation of the shipping stages.
- A full refund of your shipping fee as a sincere gesture of our goodwill.
Please check your inbox (and spam folder) for our message. We hope you can give us a little more time to complete this delivery, and we are ready to assist you in any way we can to resolve this to your satisfaction.
The vendor is incredibly patient and resourceful
The vendor is incredibly patient and resourceful with every query, provided pics and videos to describe the situation/ products of can’t be explained with merely words. Glad to have a vendor with this approach.
Delivery period wad satisfactory, after all within the same region.
3 avril 2026
Réponse de Hirosart
Thank you so much for your wonderful feedback! It means a lot to us, and we’d be delighted to serve you again whenever you’re ready for your next creation.
The product received late
The product received late, and I should follow up to know when the order shipped and have the tracking number.
3 avril 2026
Réponse de Hirosart
Thank you for your patience. We’re very sorry for the delay you experienced, the issue came from needing to confirm the shipping address multiple times, which caused the order to arrive later than expected. We’re glad to hear you’ve already received your package, and we truly appreciate your understanding. We’ll do our best to serve you better in the future.
Great product
Product quality was great, communication with the company itself was amazing, very fast response time, highly recommend.
4 avril 2026
Réponse de Hirosart
Thank you so much for your wonderful feedback! It means a lot to us, and we’d be delighted to serve you again whenever you’re ready for your next creation.
Réponse de Hirosart
Thank you so much for your wonderful feedback! It means a lot to us, and we’d be delighted to serve you again whenever you’re ready for your next creation.
The keyboard caps are beautiful
The keyboard caps are beautiful! Very high quality. Great products!
14 mars 2026
Réponse de Hirosart
Thank you so much for your wonderful feedback! It means a lot to us, and we’d be delighted to serve you again whenever you’re ready for your next creation.
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