HME Medical Shop Avis 

I had a great experience with my order. It shipped quickly and was the correct part. I will use them again.

I have been placing multiple calls, no response. I have sent three emails, no response. I have setup a return, no response. It’s though they don’t exist. This is a terrible company considering they sell products for sick and elderly.
This has been going three weeks now.

Horrible customer service. I submitted for a return and have not heard back from anyone. Phone calls are not answered and the automated voice hangs up on you.

Placed an order for a hoyer lift battery, but inadvertently ordered two. Received both batteries, and installed one of them; it worked fine. I completed the online return form to send back the 2nd one. I received the code for the return and the following information on April 21, 2024:
PLEASE ALLOW 4-5 DAYS TO PROCESS RETURNS DUE TO COVID PROTOCOLS
Your return request RMA # Order# has been submitted successfully within the allotted return timeframe. We will be sending out another email with further instructions as soon as we complete your request. If you have any questions, contact us at: (their web site)

There has been no further information from them, and I have emailed them several times. I've called numerous times, but they don't answer and you can't leave a message.

DO NOT ORDER FROM THE COMPANY UNLESS YOU KNOW EXACTLY WHAT YOU NEED, AND YOU BETTER HOPE IT WORKS, BECAUSE YOU WON'T RECEIVE ANY SUPPORT. USE PAYPAL TO PAY, AT LEAST THEY WILL HELP YOU GET YOUR MONEY BACK OR GET THEM TO RESPONS SO YOU CAN RECEIVE A CREDIT AND RETURN THE ITEM.

The worst customer service, actually it’s borderline mail fraud. They sent me a joystick controller. It did not fit my wife’s chair. I got an immediate response to send it back but never received a return label as promised. Then after months of trying to reach them wit emails and unanswered phone calls. I received a message via email that they ha the wrong email for me. Go figure, then they promised to refund my $578.00. I just received my statement and see the charges are back on my card. A real bunch of thief’s. Never answering the phone and lying about responding. Imagine they sent me an email saying they had an incorrect email to send a return label to, after stopping payment and protesting the charge now it’s back on my card.

It is impossible to get return information from HME. Although I was granted a return authorization number within a couple of days, and told to wait for email instructions, it's been over a month of waiting. No one EVER answers the 800-258-6313 line. Vmail says that there is limited phone support and to email questions to a website address. Did so three times, and receive an "evaluating your request response" each time. This is not world class customer service and would caution to be aware of this void.

I wish I had checked the reviews before I ordered from this company I am out $219 NEVER TO BE SEEN AGAIN. I ordered a footboard for a hospital bed. It did not fit and I sent it back with the assumption that I would be refunded for it. Ha

I needed to return it but did not get a return label after fielding out a request

Zero customer support response to multiple attempts to communicate via email, phone and online form.

I ordered a new battery for my mobility scooter as well as a docking station. They mailed the battery but not the docking station. I immediately emailed customer service. I have tried calling their customer service line multiple times and they put you on a recorded loop telling you to email them. I created an account to message them through their site and a week later STILL no response from any of my attempts. I may have to call my FSA money and tell them to deny the charge? Not sure how else to get my $160+ back.

The screw that holds in the locking hinge fell out in less than a week of use and now the mechanism is useless

Items were shipped and one (1) carton arrived seriously damaged VIA FEDEX. I would not accept it for that reason. I never opened it and didn't plan to the way that it arrived. I called/Emailed/TEXTED HME only to be told that someone would look into this and resolve the matter within 72 (3 Days) Hours. It never happened and I wasn't able to stir anyone at HME to resolve the matter Therefore I am asking for the payment of $159.95 that is long overdue REDUND. more than 10 days have passed and NO RESPONSE or ANYTHING.

I ordered two cases of a product payed $48.00 only was only sent two tube Sent email got one back return that email haven't heard from Them since
They stoled my money

bough a seat upholstery tried to use a credit card it did not except the card so i did a second card received 2 items went for a return for the second item and as of now it is still in review 504 3/14/24 no problem with the item just would like to get a refund for the second one my problem is the refund process bough item around 3/4/24

Ordered wheels for mobility scooter. Promptly delivered and exactly as described

We ordered a replacement seat for our wheelchair and the good news was that it came quickly. The bad news is it’s the wrong size. We have reached out several times to customer service and they will NOT respond. Thanks but NO thanks

So grateful for the wheels now my resident does not have to struggle to walk anymore. It took a long time to get here. They are also a little pricey. They should of had a discount for buying two wheels. We wished it was a faster postal delivery.

It is a good fair company and easy to return items to.

I needed replacement bearings for a wheelchair. HME had the part at a competitive price. The website was easy to navigate and ordering was easy. The part shipped the next day and arrived promptly. I am very satisfied with HME. I would order from HME again.