Hmresidential Avis 3

Absolutely disgusting there’s no professionalism specially Haris Muhammad’s partner she’s rude and staff have no credibility at all. Not trustworthy they don’t response like they don’t care 😡

Please keep away from HM Residential. I feel I have an obligation to share and express my dissatisfaction and disappointment with the appalling service from HM Residential in Newcastle. The experience has been nothing short of unacceptable, reflecting poorly on both your agency and the landlord.

Key issues included:

• Sofa: Torn and completely unusable, likely damaged by an animal.

• Bed and Mattress: The bed was broken, and the mattress was disgustingly stained, lumpy, and utterly unfit for sleeping.

• Cleanliness: The flat was filthy and clearly had not been cleaned prior to handing over the keys.

Upon reporting these issues immediately, the landlord promised to replace the sofa and bed but failed to follow through, leaving my son without anything put in place to make the place liveable for a whole year.

Emails were sent to both the agency and the landlord, pleading for a resolution. Yet, these were persistently ignored, leaving my son to endure a full year of poor standards . This is unacceptable and has left us questioning:

1. How could HM Residential have accepted and advertised such a substandard property?

2. Why was the tenant's legitimate concerns ignored despite repeated communications?

3. What rights do tenants have when both landlords and agencies fail to fulfil their obligations?

The lack of professionalism and care exhibited by HM Residential has been disheartening. It is evident that your priorities lie in serving the landlords' only. Such disregard erodes trust in your agency and tarnishes your reputation.

We urge HM Residential to review its processes to ensure properties are inspected and that they meet a liveable standard before being advertised. Additionally, landlords must be accountable for this kind of attitude, they must fulfil their responsibilities, as tenants like my son should not have to endure such conditions without recourse.
We will be sharing this experience widely to warn others about the lack of respect and professionalism displayed in this case. Please review your ethos.

Heartbreaking Experience with HM Residential: A Tenant's Nightmare
I am writing this with deep frustration and sadness, compelled by the harrowing experience my son endured during his tenancy with HM Residential in Newcastle. The state of the property he rented was not only unacceptable—it was inhumane.
When my son, full of hope and excitement for a new chapter, arrived from London with all his belongings, he was met with a shocking reality:
The sofa was completely torn, seemingly ripped apart by an animal, rendering it unusable.
The bed was broken, and the mattress was so disgustingly stained, lumpy, and unhygienic that it was impossible to get a decent night’s sleep.
The flat itself was filthy, as though no effort had been made to clean it before handing over the keys to a new tenant.
Can you imagine the distress and helplessness he felt upon stepping into what was supposed to be his new home? It was heartbreaking to hear him call, distressed and unsure of how he could possibly live there. He immediately raised these issues with the landlord and your agency, pleading for basic human dignity—a clean, livable space with a functioning sofa and bed.
The landlord made empty promises to deliver a new sofa and bed, but they never materialized. The agency, after being contacted repeatedly, sent someone to clean the flat—something that should have been done before my son moved in—but this token effort didn’t solve the larger problem. The sofa, bed, and mattress were never replaced. Emails to both the landlord and your agency were ignored, leaving him to suffer in those deplorable conditions for an entire year.
How is this fair? How can you stand by as your tenants live without basic necessities? What’s more, how could HM Residential allow such a property to be advertised and rented out in the first place?
My son deserved better. Tenants deserve better. No one should have to endure a year without a proper bed to sleep in or a clean and safe home to live in. It is appalling that landlords and agencies like yours seem to prioritize profit over people, showing no empathy, no responsibility, and no respect for those who place their trust in you.
This entire experience has left us feeling powerless and disregarded. Where are our rights as tenants? Why do landlords consistently get away with behavior like this, while tenants are left to suffer in silence? HM Residential has failed miserably to uphold even the most basic standards of professionalism or decency.
I am writing this not just for my son, but for all the tenants who might unknowingly put their faith in HM Residential. People need to know how little you value the well-being of your tenants and how your actions—or lack thereof—can destroy their living experience.
I urge you to reflect on how you run your business and treat the people who rely on you to provide them with safe and livable homes. I don’t expect an apology at this point—it’s far too late for that—but I do hope this serves as a wake-up call for HM Residential to take accountability and ensure no other tenant has to go through what my son did.