Very disappointing customer service. When we raised a genuine concern about the weight of our wedding rings, we found the staff rude, dismissive and unprofessional. We were given inconsistent explanat... Voir plus
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Very enjoyable experience, spoilt for choice and Nikita was knowledgeable & friendly! And not pushy like some shops Purchased a replacement wedding ring for my husband which they made to size in an... Voir plus
Mike went above and beyond in helping me choose an engagement ring. He shown me lots of different options and was super helpful in his advice. He didn’t rush me and there was no pushiness what so ever... Voir plus
Another great customer experience shopping at Hockley Jewellers. We purchased a beautiful “tennis” bracelet for our daughter’s 21st birthday. Staff could not have been more helpful, offering some gre... Voir plus
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A répondu à 50 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Bespoke Jewellery at reasonable prices
My daughters and I wanted memorial jewellery made. Michael was very patient as were weren't sure what we wanted. He spent a lot of time with us. We had 3 pieces made. One came back great. The other two we weren't quite sure so Michael redid them. My daughter loved hers, I was still unsure. I was told by Mike to take it away and if I didn't like it to come back and they would try again and again until they got it right or refund my money if I preferred. I didn't return it as the more I looked at it the more I loved it. There was no pressure put on me, Michael and Mike were very patient. As it is a deeply personal and emotional journey it is not an easy purchase but Michael and Mike made it a very good overall experience. I cannot recommend them enough.
This jewellery was my 3rd significant purchase from them, my daughter goes to them too as they are helpful and not in the least pushy but want you to have the perfect piece of jewellery for you.
If you are looking for bespoke jewellery at a fair price, this is the place to go.
Great Jewellers
Amazing jewellers, fantastic selection at a great price. Staff are very knowledgable and so helpful. Sandra especially provides exceptional service.
HIGHLY RECOMMENDED
Highly recommended. After searching for a good signet ring in many warwickshire jewellery shops, and more than half a dozen shops in the jewellery quarter, I was thrilled to find Hockley’s. Michael helped me (although all the staff were really great) he was incredibly knowledgable, helpful, patient, and i finally managed to buy a signet ring for my son that I was more than happy with. It’s a wonderful family run shop, where they not only take a pride in their work, but go above and beyond to make sure you get exactly the right purchase. The quality of the jewellery is exceptional. I highly recommend them for all jewellery, not just signet rings! I’ll be going back again soon.
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