HoldenCopley Avis 1 009

Holden Copley were extremely helpful in the last few days before our completion, working outside of work hours to make sure everything went smoothly.

The team at Holden Copley were communicative and helpful throughout our house sale, despite some setbacks with 3rd parties. Jasmine, our Sales Progressor, was particularly patient and thorough, and did everything she could to support our experience. Thank you

Jasmine has been brilliant from beginning to end. Amazing customer care, very responsive and friendly! Thankyou for everything throughout our purchase!

We have purchased our first home via Holden Copley. Lianna was our sales progressor and she was amazing. Super responsive (always replied to emails in literally under 5 minutes!) and was on the ball with updates for us.

I dealt with Melissa who was brilliant in getting the contracters out to fix the issues and finalise the sale and to close of the sale and the issues that arose. Great service

Great team, super efficient very professional and kept me informed throughout the sale process.
Thank you

Lewis has been very efficient in helping me purchase a new property. He responds to emails promptly and has a nice manner. Thanks for all your help!

Excellent experience! The team were professional, supportive, and made the whole process of buying our second home smooth and straightforward. We’re very happy with the service.”

Alessia $Alessandro

Really helpful and professional friendly staff

Holden Copley were phenomenal, named individuals Simon and Lauren were truly incredible. They made the whole process so smooth and easy, taking care of me and my best interests the whole way.

Had our viewing with Andrew Morrison, very professional, friendly and informative. Thank you so much!

Lianna was helpful and friendly, and most importantly she was present and easily contactable. She could always be reached by phone. It was great that she offered us reassurance and advice on the survey results. She followed us all the way and we appreciate that.

Once I accepted a offer on my property, Lianna was very helpful and kept me informed the whole way. She was very fast at replying to my emails and went to great lengths to get any information I required.

Overview:
Amy is the sales progressor who corrals solicitors, soothes buyers, and persuades sellers with the calm of someone who once negotiated bedtime with a toddler and won.

Why she made it a great experience:
- Clarity: Amy turns legalese into plain English and hands out action points like a free pen at a jobs fair.
- Energy: She treats progress chasing like a sport; emails that once took weeks to answer suddenly arrive within hours, often with a clear deadline and a GIF (jk, but for real that should be a thing).
- Momentum: Deadlines stop being suggestions and start behaving like actual dates.
- Calmness: Panic meets her and immediately apologises for being dramatic.
- Personality: Professional, organised, and mischievously upbeat, Amy makes paperwork feel like a team sport.

Final Verdict:
10/10 would recommend. Amy turned solicitor chaos into a signed, stamped, and smugly satisfying finish. Request her for progress, personality, and the comforting suspicion she secretly enjoys organising other people’s drama - the same way I do watching Married at First Sight.

Since posting this review, Joseph has been in direct contact with me. He was understanding, professional, and took the time to properly listen to my concerns. He apologised for the initial experience and offered to resolve things personally, which I genuinely appreciated.

While my original experience still stands, it’s only fair to recognise the effort made afterwards to put things right.

Overall, the follow-up service was very good, and based on this, I would recommend ensuring that you speak to Joseph directly for your valuations to avoid any miscommunication.

Everyone makes mistakes, but it is how they are put right that counts, hence why I agreed to give Joseph a future opportunity in a different area, after which I will update the review again.
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My experience with HoldenCopley Long Eaton branch was disappointing, particularly when compared with several other local agents I had dealt with over the same period. To be honest I was surprised as they have great online reviews and I suppose, I expected more from them.

I contacted them to arrange valuations for my uncle’s properties during a difficult family situation, where accuracy and a professional level of service were important. Unlike the other agents, they were not willing to visit the properties and instead only offering what they described as a “desktop valuation” which would be conducted by their sales manager Jospeh.

Liv was my initial point of contact. While she was polite and professional, the service felt less attentive than the others to which I had spoken. Despite explaining that one of the properties would be going to market just as soon as the solicitors cleared it and that accurate valuations were important, I was still only offered a desktop valuation.

I agreed to this, although it was with some hesitation, as this is not something I had come across before and expected a more thorough approach. My gut instincts told me that I could perform a desktop valuation using Zoopla or one of the other online housing sites.
Because of this I was left feeling anxious about it, so I said that I would provide information on each property to assist them in making a more accurate valuation. I completed this the same day and emailed it over.
It then took close to a week for the valuations to be returned, and unfortunately they were very basic and lacked the level of detail I had received from other agents despite the fact I had provided them with extensive additional information about the properties to help improve their accuracy, but it didn’t appear to have been fully considered.
I emailed Joseph to explain they fell short of expectations and why. To be fair he replied very quickly and professionally to my follow-up email in which I had explained why the figures provided were significantly off the mark compared to other valuations and how they lacked the same level of detail and were ultimately not suitable for the purpose required by my uncle’s solicitor.
Joseph was always courteous, professional, and prompt in his replies, but overall, the service fell well short of expectations. When compared directly with four other agents, the difference in effort, detail, and overall service level is quite clear.
He replied by saying “Sorry that you felt the valuations were inaccurate. I have tried my best to give you the most honest valuations for the properties. Without visiting it is very difficult to confirm exact market value, as I can see you have had several agents visit and we would welcome the opportunity to do the same, rather than to undertake 'desktop' valuations.” And that he liked “to leave clients happy and that they have had a good level of service.”
While I appreciated this, it also left me frustrated. I explained that Liv only offered the desktop valuation despite my explaining what we needed and why, that originally I expected the same level of treatment as the other estate agents had provided only to be left feeling anxious and dubious about the potential outcome.
Which was why I ended up having to request a different agents assistance. I was open from the beginning and explained that we were having several agents visit and value due to needing the information to settle a legal case.
I did consider his offer to come out but decided that I had no confidence in their services and would leave it there.
Based on this experience, I would not recommend using them if you require accurate, in-person valuations or a more thorough service.

excellent service, very professional and friendly. sold our house quickly after being on with another agent that didnt do much, would highly recommend HoldenCopley

Melissa looked after us really well, great communication was on hand to answer any questions we had, would highly recommend.

Quick sale; great team, thanks to all involved!

Josie plester was absolutely excellent very professional and helpful with sorting out a lot issues.
We wouldn't have made it without her expert help. Very good at negotiations between both solicitors